refund problem

twice

hi i've got a problem i'm hoping someone can give me some advise on i recently listed a dummy mobile phone like the ones you see in phone shops on the end of cables in the listing i said i don't accept returns or give refunds as it is a display only phone now someone bought it paid for it then emailed me saying as its not a real phone he know longer wants it (i haven't sent it to him yet he's read the listing) so i decided to offer a refund even tho i said i would'nt but i also said i would take out all the ebay and paypal fees first but he said thats not fair and he will be taking legal action now i want to know where i stand is it his own fault for not reading the listing or is it mine for not making it clearer any help would be great thanks

black-saturn

Did you make it clear? Why would anyone want a dummy phone?

twice

yes i think so i worded it

i don't accept returns or give refunds as it is a display only phone

i think thats clear enough and people buy them for kids as toys sure people buy them for other things but would'nt know what.

hjb123

I would give a refund minus the fees! After all you havent sent the item out yet but the person has got the winning bid!

Does a dummy phone sell for parts? The person should have read the listing!

twice

well i was going to give a refund and not take any fees but when he sent me an email threatening legal action and telling me he would get his money back that way it was only then i clicked that he was the one in the wrong i know if i'm looking for someting on ebay i always read the listing right through

shelly

Can you post the item no so we can see how clear it was? Personally though I believe that people should read listsings more thoroughly than they do and not complain when they spot something they missed the first time. I'd do a refund minus any fees and when the buyer threatens legal action then remind them that a winning bid is a binding contract so you will see them in court

black-saturn

Yes I think we need to see the item listing to advise any further.

twice

9100550547 theres the item number have a look and tell me what you think

juno

I read that as "off display but would work" like you can buy ex-display freezers and things

black-saturn

Heres the proper link:

http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=9100550547

Sorry but I've just read that through twice and I can see why the buyer got confused. It's not entirely clear is it? It looks as if you have listed a working display mobile phone without any accessories, box or instructions rather than a dummy phone which does not work.

Someone else might have other thoughts but I think you are the one in the wrong here and you should give a full refund.

soolin

Looking at the auction I would assume I was getting an ex display, as in real but used, phone. You even have a simlock shown, a plastic dummy would not be simlocked! It is also listed as a phone and in the phone section.

Soo