Tesco misprices discussion area part 4

JAMBO

My O.H has just got a R&R on the winnie the pooh cake SEL7.98-SCANS £8.97.The CS desk said sorry i will go & check,she came back & said "its your lucky day you get your money back & you get to keep the cake" she went on to say "enjoy,it will taste better as its free".I have posted a couple of times in the past about CS poor attitude,so it i thought it only fair to post on the positive side.:) .

jordylass

JAMBO wrote:

My O.H has just got a R&R on the winnie the pooh cake SEL7.98-SCANS £8.97.The CS desk said sorry i will go & check,she came back & said "its your lucky day you get your money back & you get to keep the cake" she went on to say "enjoy,it will taste better as its free".I have posted a couple of times in the past about CS poor attitude,so it i thought it only fair to post on the positive side.:) .

So he will have his cake and eat it!

welche2

my local tecos has removed the sign for the skips/hula hoops 2 for £2.50. as ihave just been to it. needed to get some milk.
it was still up laST NIGHT AT 12.00 AM when i had finished work. i had not bought them. if the offer is on till 7th march then other shoppers will be fleced at this store if theyn do not know it is on.

debjay

Little_John wrote:

Just tried for one of these, CS person agreed I was over charged as did the security person, the manager who later turned out to not be the manager turned up and told me the dvd recorder wasnt on offer as it ended on the 21st so I hadnt been over charged. I was offered the diference but they wouldnt r+r.

HO CS also said due to the offer end date I wasnt entitled to r+r

Hi I had similar experience when trying for r and r on some champagne with an out of date offer on POS. Did also contact HO who agreed no R and r due

spa2k

welche2 wrote:

my local tecos has removed the sign for the skips/hula hoops 2 for £2.50. as ihave just been to it. needed to get some milk.
it was still up laST NIGHT AT 12.00 AM when i had finished work. i had not bought them. if the offer is on till 7th march then other shoppers will be fleced at this store if theyn do not know it is on.

can you just explain how the customers will be fleeced? I am a little confused about that one.

welche2

in my local free paper on thursday there was a leaflet for tescos. on it its says hulo/skips 12 pack 2 for £2.50.
people who read the leaflet may buy the items and will not realise that the discount was not removed. hence my other post.

savingsgirl

ahhhh interesting.........

spa2k

welche2 wrote:

in my local free paper on thursday there was a leaflet for tescos. on it its says hulo/skips 12 pack 2 for £2.50.
people who read the leaflet may buy the items and will not realise that the discount was not removed. hence my other post.

ah, there was a leaflet....confusion gone....thank you!!

bylromarha

jordylass wrote:

I feel exactly the same way, CS staff are so rude, that it puts me off going for refund, whole point of their rudeness I spose.

Not at all. As in every walk of life you get people who are good/bad at their job.

I had a great chat with CS whilst getting a R +R about how rude the customers infront of me were. I couldn't believe the flack they were giving the poor person because she was on CS desk by herself and there was a queue. What could she do about it?

I told her how rude I thought they were and how well she handled it...and also told her I hoped the collegue she called over to help with that particular problem took their time going to the shelf for the query.

CS still greeted me with a smile, even though she had to have the grief from the annoying people in front. My biggest r + r of £115 on travel insurance was also done with a smile in a different store to this. The r+r triggered a cancellation, which was also resolved very pleasantly (albeit, a conversation occured away from my ears with shifty glances in my direction)

I do agree with previous posts that CS staff should always be polite, but there is never an excuse for rudeness, from CS or customers alike.

marge_b._simpson

Little_John wrote:

Just tried for one of these, CS person agreed I was over charged as did the security person, the manager who later turned out to not be the manager turned up and told me the dvd recorder wasnt on offer as it ended on the 21st so I hadnt been over charged. I was offered the diference but they wouldnt r+r.

HO CS also said due to the offer end date I wasnt entitled to r+r

It seems strange that one store gives the r&r and another one doesn't for the same incident.

Are customers expected to read the date or barcode numbers on the labels or just check that the product matches the one they have picked up?

Surely if the staff leave an out of date label in place this is giving the impression that you will be paying that amount for it.

I wonder if Tars, spark or CSman would comment please?