Tesco misprices discussion area part 4

Tars

Robert5686 wrote:

What utter bullsh.t. The customer is always right.

Try working on a CS desk for a day and then I dare you to try and say that with a straight face

MyUserNamesTaken

Robert5686 wrote:

What utter bullsh.t. The customer is always right.

Wrong, both legally and morally.

Incidentally, Trading Standards will tell you that if you purposely buy an item knowing that you are going to be overcharged, the Consumer Protection Act won't help you. Want to disagree with me on this? I suggest you check out the CPA a bit more thoroughly. You'll see it refers to ambiguous or misleading pricing. If you go into a store KNOWING that you are going to be charged more at the till than the stated POS or SEL, you have not been overcharged. You've been charged the price you expected to be charged. Get it? If Tesco can prove you've purposely bought an item in order to be charged more than the SEL (as you already knew the price you'd be charged at the till), they can refuse to r&r. Tesco can prove this by many means. If you are observed checking prices on an instore scanner, for example, or if you are carrying around a print out of the mispriced items, these can all be used to show that you are purposely trying to be overcharged.

Ring TS, if you don't believe me.

When I got my r&r on the mobile today, I fully expected the CS rep to say no. She even called the store manager without me saying a word. He told her to r&r me. Had she said that the leaflet was a misprint, I would not have pushed for an r&r, as there was a sign up saying that the leaflet was a misprint. I also told her that I'd been undercharged on another item, to which she replied "Don't worry about it. It's our mistake."

Robert5686

MyUserNamesTaken wrote:

Wrong, both legally and morally.

Incidentally, Trading Standards will tell you that if you purposely buy an item knowing that you are going to be overcharged, the Consumer Protection Act won't help you. Want to disagree with me on this? I suggest you check out the CPA a bit more thoroughly. You'll see it refers to ambiguous or misleading pricing. If you go into a store KNOWING that you are going to be charged more at the till than the stated POS or SEL, you have not been overcharged. You've been charged the price you expected to be charged. Get it? If Tesco can prove you've purposely bought an item in order to be charged more than the SEL (as you already knew the price you'd be charged at the till), they can refuse to r&r. Tesco can prove this by many means. If you are observed checking prices on an instore scanner, for example, or if you are carrying around a print out of the mispriced items, these can all be used to show that you are purposely trying to be overcharged.

Ring TS, if you don't believe me.

Wow! Then all us RRers with intent should be really scared of Big T. I thought thats what this Mse board was designed to do....send us to Big T with intent. Maybe I'm wrong again. Lol

rdwarr

That's all well and good but Tesco can refuse an R+R anyway. It's only a policy whose benefit passed on to the customer in excess of rights under the CPA.

Hey_Dude

Robert5686 wrote:

No, not as a good will gesture. That is a get out for T. He has to give the RR because of his agreement with the customer....see the notice at CS in blue and white as has so often been pointed out on this site. Come on, get real.

Dude

You've got a lot to say for yourself....I've posted before that it's not on for you to wind up the likes of Spa2k and Tars....and here you are again....

Also notice that you spout forth here - seem to do a lot of R&R - but never share on the actual mis-price thread....

This is a sharing & helping community Dude - you don't seem to want to belong to such....

....That's your choice, but can't you keep your more, um, general thoughts and criticisms to yourself and stay on topic if you have to post here....

To borrow a phrase from BlackAdder Goes Forth - "Please, Please, Stop".

Duder

MyUserNamesTaken

rdwarr wrote:

That's all well and good but Tesco can refuse an R+R anyway. It's only a policy whose benefit passed on to the customer in excess of rights under the CPA.

It's not that easy for Tesco to refuse to honour r&r, as it's a nationally advertised policy. It could be argued that people partly base their purchasing decisions on Tesco's policy. If Tesco then choose to only honour it when and if they feel like it, they could find themselves on very thin ice as far as TS is concerned. Being as it's a nationally advertised policy, it could be seen by a court as a condition of the contract of sale (it's an offer), and not just part of the invitation to treat.


Carlill v Carbolic Smoke Ball Company (1893) set a precedent for this sort of thing.

savingsgirl

Robert5686 I honestly believe you are just trying to wind us all up but its getting ridiculous now. Can a truce please be called and let this thread be as useful as it once was.
Why dont you start a thread in discussion time about the pros and cons of RR so you can argue to your hearts content?

MyUserNamesTaken

I find it very odd that Robert claims to be a Tesco Shareholder, yet spouts such anti-Tesco views. Why does he hold shares in a company he does not trust in any way, shape or form?

Robert5686

MyUserNamesTaken wrote:

I find it very odd that Robert claims to be a Tesco Shareholder, yet spouts such anti-Tesco views. Why does he hold shares in a company he does not trust in any way, shape or form?

Because T makes money. Ever heard of human nature?? I am a politician so please accept the reason why I hold shares in T

MyUserNamesTaken

Robert5686 wrote:

Because T makes money. Ever heard of human nature?? I am a politician so please accept the reason why I hold shares in T

Personally, I don't believe you are a shareholder. You seem to be a troll, if anything.