Tesco misprices discussion area part 4

spa2k

brindles01 wrote:

Why do Tesco employees have to give their opinion!? Because as I keep saying a misprice is a misprice and as long as Mr T has his RNR policy, there is no argument of whys and wherefores, just give us our money back, get the prices right and we will go away. There is no dicussion for Tesco employees about misprices, unless it is to 'Big Up' this forum and cheer us on! :mad:

You know, i thought that this was a discussion thread. You obviously do not like a discussion unless it is always going your way and you get exactly what you want....

Personally, I have tried to help people with the finer points of the policy as well as advising some as to how to get what they need...yes, i have also disagreed with some as well but thats life.

Your black and white view is severely misguided, unfortunate but that is how it is.


Oh well, your loss.

savingsgirl

brindles01 wrote:

Why do Tesco employees have to give their opinion!? Because as I keep saying a misprice is a misprice and as long as Mr T has his RNR policy, there is no argument of whys and wherefores, just give us our money back, get the prices right and we will go away. There is no dicussion for Tesco employees about misprices, unless it is to 'Big Up' this forum and cheer us on! :mad:

This discussion has never just been about misprices. It has also covered in great detail the attitude of Tescos employees and how they treat those who seek to R&R. Whether you like it or not they are entitled to their say. These forums are open to all regardless of where they work or what they do.

savingsgirl

Please can we have some support for the Tescos employees shown here please otherwise we will lose the benefit of their knowledge. Tars has not posted for a while and I wouldnt be surprised if others go too. Just look at how many times Spa2k has been thanked, his input is invaluable.

JAMBO

I very much welcome the input of spa2k&Tars,you only have to check the "thanks" to see.My point is..i cannot see any benefit now from posting a misprice on the other thread after GRFC,s post.

GRFC1972

JAMBO wrote:

Agreed,but surely the point of the "misprice board" is to let other MSErs know what products are mispriced. GRFC1972,has now openly come out and said what i & many others suspected that MR T monitors the misprices board & amends misprices accordingly.Therefore it follows that it is counter productive to post any misprices on the other board imho.

Jambo,

I think you may have misquoted me.....I mentioned that MY store monitors the board and then checks that we are not falling foul to those particular issues, but I said that HO VIEW the site. I have yet to see an email or host (in house jargon) come down from them quoting the site or even asking us to change a SEL or POS for a product that has been posted on here. I also think you over-estimate how efficient we are as a company. I understand your frustration in that you may feel that by putting misprices on the other board that Tesco will somehow be able to rectify the issue in all of its stores.

The first problem is that Tesco have no way of knowing which stores have the incorrect SEL (or whatever) out as it is usually human error that has caused the misprice in the first place.....Good examples are electrical goods on more than one shelf that only have 1 SEL changed, therefore leaving at least one place in the store with a lower price visible than what the back office computer has as its authorised selling price (therefore overcharging the customer). So they would not send an email out to all of its (800+) stores.

Secondly, even if they did, it would again be down to a human to sort out the problem. Human nature shows that if too many of these errors were sent down and your store didn't tend to have a problem the tenacity with which a member of staff would address the problem in future would reduce, and this would tend to be the time when you did have a problem. Tesco are huge on only doing a job if it needs doing.

Finally we are set a target % of customer refunds (which is tiny) with which we are measured. This in itself should show a good management team where their problems are as every refund should be recorded at the CSD with a reason for it being refunded (sel incorrect, double scanned by cashier etc).

So by all means stop posting on the other thread, but if you continue I believe that only a minority of stores will act upon the info so some of you will still be able to fill your boots.

Although I spout on about "Mr T" as you all call Tesco, I do believe you should ALL get a r+r as it is an advertised policy when you have been overcharged. The reason you meet with stroppy CSD staff is that they are being pressured to keep the refunds down and take it personally. This is attacking the very people who we need to be a front for the company and what should be happening is the PID staff who have not put out the correct SEL should be dealt with (you can trace who should have put them out as they are all put out after being confirmed on a hand held device). What I don't agree with, is someone going into a store already knowing a products' correct price and knowing that an old label is still out. This is not an overcharge as you already know the products correct price. Quite how Tesco can prove this is beyond me, but as a collegue of mine pointed out when he refused 5 free digiboxes (he offered 1 free and the other 4 at the reduced price) the customer just wanted his money back...Now anyone who wanted all 5 would have gladly taken 1 free and 4 reduced. This is not policy but shows the lengths some stores are going to, to prove the customer only wanted the product because he thought he could get it for free.

I enjoy the site (from a non Tesco employee point of view as well) but would NEVER try to get a r+r as I believe working for Tesco gives me an unfair advantage. My wife would love to go in but she has been "banned" from doing so by me.

Cheers

bagand96

bylromarha wrote:

Can't see Tesco ever taking this policy away. look how much Sainsburys and co would make of it..."Tesco can't guarantee their prices being correct anymore" kind of thing.

Even if Tesco did remove the policy, not sure that reports to TS would increase. How many times have people been overcharged in Sainsburys, Asda etc and taken it to TS? They don't have the R + R policy, so most people don't bother as it isn't worth their time or effort to go through that entire process for the sake of 1p difference.

I'm not sure Sainsbury or the rest would make anything of Tesco changing their policy. If Tesco removed the policy, it would bring them in line with all the other supermarkets, so there's no reason for anyone to make a song and dance.

Your right about misprices elswhere. I bet Sainsburys, Asda, Morissons etc all have their fair share of misprices - its just that they don't get highlighted because there's no R+R policy.

Had an interesting conversation in my store today. A customer had a lot of meat and two books overcharged. The customer got the R+R no problem and customer service were fine, they had to get clearance from a duty manager but they did it no problems, after all the customer was right. After the customer had gone though there was a bit of a debate. Many members of staff pondered how odd it was that nearly the entire shop was R+R stuff, why the customer bought such an amount of meat, and why they needed 2 of the same book??? Like I said, everyone saw that the customer was right but the general concensus was that these weren't general mistakes, the customer knew the policy and was playing it well. Launch into another discussion on how open the policy is for abuse.

I can't see Tesco removing the policy - but they will definately wise up one way or another. One idea being banded around was to follow one of our competitors and have "See product for price" on SEL's for meat products....

JailhouseBabe

bylromarha wrote:

Can't see Tesco ever taking this policy away. look how much Sainsburys and co would make of it..."Tesco can't guarantee their prices being correct anymore" kind of thing.

Even if Tesco did remove the policy, not sure that reports to TS would increase. How many times have people been overcharged in Sainsburys, Asda etc and taken it to TS? They don't have the R + R policy, so most people don't bother as it isn't worth their time or effort to go through that entire process for the sake of 1p difference.

Asda have a different policy that can make it worthwhile visiting CS after a 1p over-charge; for every pricing mistake on your shop they will refund the amount overpaid and provide you with a £2 gift voucher. This can be more profitable than R+R when the items you bought have a lower value than £2.

littlemisscheap

A customer can never know the price for sure as they can and do change at any time - only staff can - they can only have an idea at best with the exception of being scanned beforehand then yes, they know for sure but most R&R people do not scan goods at all even if the scanners are working in store due to CCTV/security and the risk of giving up a genuine r&r, hence do not know prices (unlike staff who have the ability to know prices for sure, hence the reason why staff can get jealous and rude as they cannot claim in the same way themselves but there has to be a definitive line and this seems a logical one) besides which their is no definitive line to say you knew the price for customers so why pretend and accuse as it is quite basically wrong.

If a customer has been charged higher on all 5 digiboxes then they should be refunded on all 5 as this is within the bulk buy policy limit of 6 but also because Tesco sold ALL of them at the wrong price to the customer - whether they be digiboxes or cans of baked beans. However, what you fail to realise completely is that customer's can also ask friend's to join them if as you say they knew the price beforehand - they do not have to waste time to approach managers alone with the opportunity to correct prices both in the store concerned or otherwise. Further more, once they have had their fill then they can also post on the web for all others to have their fill too (hint?).

Personally, I think a refund of all 5 is in order as all 5 were illegally charged not just one and you don't even start to mention what is actually a criminal offence or what is right yet with the simple and swift action of a responsible manager this could have been resolved - sounds like it would be cheaper too actually and less fuss for all. But hey, if Tesco lousy and unresposible store management fail to fulfil this role and staff like yourself continue to make excuses for frankly their own mess ups then it just means this thread goes on... and a cheesed off customer for 5 digiboxes is equivalent to just 1 mispriced plasma tv in future but wiser this time and at a rate of 1 per store per friend...followed by everyone else via web. After all nobody likes to be made a fool of do they? ...all because of the lousy manager anyway! :rotfl: ]

Cheers[/QUOTE]

Constantine

Robert5686 wrote:

Did I hear you say "FRIENDLY"?????????.....I think not.

In what way is the policy not friendly? You get overcharged and the item is then yours for free. Which other retailer is it who does that?

dazco

I really cannot be bothered reading all this thread. However I get the gist that some employees on here are whinging about the amount of refunds they have to give.

If the goods were priced up correctly then there would be no reason for this thread or for you to complain.

However there are mistakes that are made,in favour of Tesco.

If Tesco underpriced stuff then there would be a massive thread on here called " Tesco underprices" .

However there is not.

So one can only assume that Tesco have a policy of advertising one price and charging a higher one. This is a disgusting practice and should be stopped.

If Tesco do stop the policy of a complete refund then they are freely admitting that they cannot control the prices that are charged in their stores and If this happens then I urge every MSE`er to report each individual case to trading standards


Let us not forget that if tesco overcharge somebody then they are fully liable to prosecution. Which will result in a fine of many thousand of pound

£1 in every£8 spent in shops in England is spent in tesco.

How would Tesco employees feel if they had to pay 4% extra on all their shopping they ever did, anywhere, because they did not mind being overcharged. They thought it was fair, which they quite obviously think it is.

I for one would forego a lottery win to recieve the extra money a 1p overcharge on every item tesco sell. In the period of a month.

So please employees shoppers and supporters of tesco, please remember that every time an mse`er gets free stuff MANY people have been overcharged.

MANY PEOPLE.