Asprea Issues

id99999uk

The whole deal for asprea is to first disallow claims then if they cant get out of them to do as little work as possible n the claim and keep the cost down
WHY because they were given a pot of money to deal with all the Claims and any money that is left is profit , so they use the cheapest subcontractors and materials and leave us policyholders with shoddy workmanship afte a claim
If you ring NU all you get is pushed back to asprea , this is not how insurance should be dealt with

missile

id99999uk wrote: »

If you ring NU all you get is pushed back to asprea , this is not how insurance should be dealt with

Exactly what happened to me. I shall never use NU again, but I doubt they will care

id99999uk

The trouble is you never know WHO asprea are doing claims for NU , SAGA barclays but there are loads others , it is not clear when you take out the policy

dacouch

You do not have to use Aspera, you can use a local builder and this is the best bet in 99% of cases

missile

id99999uk wrote: »

The trouble is you never know WHO asprea are doing claims for NU , SAGA barclays but there are loads others , it is not clear when you take out the policy

Very true, but my contract is with NU and my complaint is they were more interested in supporting their sub-contractor than helping their client.

andytodd1971

although my claim is now settled (albeit 2000 pounds less than my builders quote),
and my girls foot cut.
i have been left with the feeling that i wasnt taken seriously,and because i refused to use aspreas contractors (see original post) the whole claim process was purposefully delayed to try and make me use there contractors.
so now i have to cut corners and compromise on repairs.
never
never
ever
again
will i use a cowboy outfit that employs untrained cowboys to do part of a second rate job.
you all should be embarrassed and ashamed.start looking after your customers and stop alienating them,cause eventually people will vote with their feet.

andy.

but i must just thnk the few people that cared and didnt feed me a load of !!!!!!!!.....

id99999uk

can we use a building surveyor to get an accurate estimate of costs and use this to justify a realistic payout to use our own contractors?

Survey1

Hi

I have once again read through these posts and am surprised to see the situaion has not changed since my last comments.

I have found this on the Government job Centre site asking for Surveyors.
Please read the job spec and you will see why there are so many problems.

I do sugest that everyone sends this post to the Customer service teams of the Insurance companies asking if this is their practice.
It shows that these companies do not use qualified Surveyors.
The spec dose not require any qualifications, only an understanding of buildings?????????????????????

Do you want people to prepare specifications and quotes without some level of professional indemnity on your homes???



<LI id=title>Job Title <LI id=detail>LEVEL 1 BUILDING SURVEYORS <LI id=ref>NHM/42716


Location
ACROSS ENGLAND

Hours
FULL TIME

Wage
COMMISSION BASED, OTE OF £35000 PER ANNUM

Work Pattern
Days

Employer
Surveyors Solutions Ltd


Pension
No details held



Duration
PERMANENT ONLY




Description


This is a self-employed vacancy. A broad understanding of the building industry is prerequisite. Full training is provided. Good communication skills are essential, both face to face and on the telephone. All applicants must have their own car and a clean driving license. As insurance claims are made for residential property damage, our surveyors make contact with the policyholder and make an appointment to inspect the damage. The Company has given an assurance that this vacancy enables workers to achieve a wage equivalent to the National Minimum Wage rate. Self-employed people are responsible for paying their own National Insurance contributions and Tax. For information on how benefits are affected, and whether entitlement may be lost, speak to a Jobcentre Plus Adviser.

Interested candidates can email their cv to info@surveyorsolutions.co.uk and each will receive an acknowledgement.


How to apply


You can apply for this job by sending a CV/written application to Stephanie Jones at Surveyors Solutions Ltd, info@surveyorsolutions.co.uk. Advice about completing a CV is available from your local Jobcentre Plus Office.

dacouch

I agree with your Survey1, Insurers tend to send out people with Building Experience to "Asesse" the job and then report back plus get a quote from the Insurers Approved Contractors.

They only tend to use qualified building surveyers on large claims due to the fees involved (Most building claims average between £700 and £1500)

Survey1

Hi
Its a shame that these companies dont feel they need qualified people. If they had quallified Surveyors working on the complex jobs. Then Trainee Surveyors on recorgnised traing schemes could mop up all the simple jobs. Unfortunatly the business is developed on short term thinking with companies like Asprea acting as middle men. Maybe the long term plans have been directed by the interesting Accountants that looked at the banking industry. Limited values and short term thinking is the downfall of this country...

Any comments gratefully recieved..

S1