Approved food general discussion part deux

anniemf2508

just had a dispatch email for my order from the 21st

Wolfsbayne

anniemf2508 wrote: »

just had a dispatch email for my order from the 21st

Still not in order then, I ordered on the 20th

LearningToSave.

still not recieved my order from the 19th.

WANDA

COOLTRIKERCHICK wrote: »

what Dan has done in a way of saying sorry is to make sure there were no hick-ups this time for wanda( as wanda cancelled their order by phoning Dan) Dan is the type of guy who genuinely dont like letting people down.

so this i should imagine this isnt the norm sellercheckuk,

i dont think people should take this as a que jump, but as just trying to keep a customer happy.

This is the way i am taking the situation.. and to be honest i dont mind at all, as it shows Dan is trying to make sure the people who have had a bit of a rough time with their orders over the last few weeks get the service that AF foods are striving to get back to.

Couldn't have put it better myself, that's how I see it - AF honouring those 'failed' orders, isn't that good customer service. Anybody placing an order at present surely understands there will be a delay, if you want something immediate use local suppliers.

blaque*angel

what date are they up to now?

madhouse

I've just had a dispatch e-mail for order from 21/2. Does anyone know when it is likely to be delivered?

Wolfsbayne

madhouse wrote: »

I've just had a dispatch e-mail for order from 21/2. Does anyone know when it is likely to be delivered?

Monday more than likely, should have a tracking reference if its dhl so you can track progress

mumto7

recieved a order today that was ordered on the 18th (was dispatched yesturday with a dispatch email with dhl tracking no.) i also got a refund for some rice pots.
have just recieved tracking /dispatch info today for my order placed 21st

sellercheckuk

WANDA wrote: »

Placed an order yesterday about 2.00 ish and had it delivered today by 10.00 a.m. !! All intact and well packed so many thanks to Dan and his crew. I had placed an order earlier this month but many items were out of stock so took the option of cancelling it. Had received an email apologising for this and should I order again to advise Dan of order number and this would be despatched a.s.a.p. They must literally have picked, packed and sent order that same day. Great customer service in this particular instance.

COOLTRIKERCHICK wrote: »

what Dan has done in a way of saying sorry is to make sure there were no hick-ups this time for wanda( as wanda cancelled their order by phoning Dan) Dan is the type of guy who genuinely dont like letting people down.

so this i should imagine this isnt the norm sellercheckuk,

i dont think people should take this as a que jump, but as just trying to keep a customer happy.

This is the way i am taking the situation.. and to be honest i dont mind at all, as it shows Dan is trying to make sure the people who have had a bit of a rough time with their orders over the last few weeks get the service that AF foods are striving to get back to.

WANDA wrote: »

Couldn't have put it better myself, that's how I see it - AF honouring those 'failed' orders, isn't that good customer service. Anybody placing an order at present surely understands there will be a delay, if you want something immediate use local suppliers.

madhouse wrote: »

I've just had a dispatch e-mail for order from 21/2. Does anyone know when it is likely to be delivered?

OK, maybe I should now cancel my order (of 19th Feb.) for which I've not received an 'advice of despatch email', wait a couple of weeks and then phone Dan to ask for special treatment. :rolleyes:

COOLTRIKERCHICK

sellercheckuk wrote: »

OK, maybe I should now cancel my order (of 19th Feb.) for which I've not received an 'advice of despatch email', wait a couple of weeks and then phone Dan to ask for special treatment. :rolleyes:

maybe they are waiting to get more stock in for one or two items... and are holding back some people's orders ...for a day or so...

why dont you phone Dan direct on his mobile, and ask him.. to find out about your order... he is a lovely guy honestly.... and would rather you talk to him direct about an issue or any questions regarding your order...