slow connection (not sure why) UPDATE

GunJack

yup, good move connecting via ethernet....still carp speed though

asininity

Normally the upload speed is much slower than the download speed, just to be sure (again making sure theres decent security on the other computer) connect another computer directly to the internet to rule out it being your computer (I'm pretty sure it isn't but its all ammo when you ring AOL on the moro).

Ring AOL with all your evidence if they don't sort it (which the should do) and you're not in contract with them leave. Because its them thats at fault.

aliEnRIK

Certainly looking like an AOL problem. But as asininity says ~ try ANOTHER computer first

purps

asininity wrote: »

Normally the upload speed is much slower than the download speed, just to be sure (again making sure theres decent security on the other computer) connect another computer directly to the internet to rule out it being your computer (I'm pretty sure it isn't but its all ammo when you ring AOL on the moro).

Ring AOL with all your evidence if they don't sort it (which the should do) and you're not in contract with them leave. Because its them thats at fault.

will do today
i have the pctools firewall installed now and i have always used avast is that ok?

aliEnRIK

purps wrote: »

will do today
i have the pctools firewall installed now and i have always used avast is that ok?

The 2 work fine together.

Sa3r

When you view your modem settings, what does your modem say it connects at?
For example mine shows:
DownStream Connection Speed 4000 kbps UpStream Connection Speed 400 kbpsThere are 8 bits in a byte, so that means i should be able to get 4000kbits / 8 = 500KBytes/sec.
I get about 450KB/Sec on my quickest downloads, but it depends on where i download from as many site would throttle their downloads. According to your figures you should never get more than 12KBytes/second downloads. So, if you try and download files from various websites do you get more than 12KB/s?

purps

Sa\/3r wrote: »

When you view your modem settings, what does your modem say it connects at?
For example mine shows:
DownStream Connection Speed 4000 kbps UpStream Connection Speed 400 kbpsThere are 8 bits in a byte, so that means i should be able to get 4000kbits / 8 = 500KBytes/sec.
I get about 450KB/Sec on my quickest downloads, but it depends on where i download from as many site would throttle their downloads. According to your figures you should never get more than 12KBytes/second downloads. So, if you try and download files from various websites do you get more than 12KB/s?

not sure how to check that !

the182guy

This is terrible, switch to a better broadband provider. It's AOLs problem and there is probably nothing you can do at your end.

Oh and if you do switch, make sure you get a MAC (Migration Authorisation Code) from AOL, which you can give to your new provider, doing this will speed up the process of switching and will mean you're only offline for a few hours (if that) while the switch takes place.

Spikeybabe

purps wrote: »

hi i have a dlink router (wireless) which i have had for 5 years, i have been with aol since 2001, since christmas i have had 3 laptops running in house, i have noticed lately that the internet connection seems to be running really slow. i checked with bt and the line is fine, i checked with aol ( who are next to useless) as they dont recommend dlink they dont like to help but this service advisor tried and she got me to change username and password in ppoe settings????? and said this would sort it but i had the impression she really didnt know and really i am not sure either i have checked with speedtest.net and got 95 down and 345 up and i have also down a check with thinkbroadband and this is results, can somebody help????
http://www.thinkbroadband.com/speedtest/results/id/12347305341498226182.html

Hello,

Could you provide a little more info ?

Current provider ?
Are you on BT or Cable ?
If BT is it plugged in Master Socket ?
Has anything changed in the setup recently ? ie. installed a ky box ?
Have you tried connecting on a RJ45 (sometimes call Ethernet or LAN Cable)connect to the router ?

You might want also to check : http://www.pcproblem.co.uk/wordpress-blog/?cat=4

Cheers
Ian

GunJack

Spikeybabe wrote: »

Hello,

Could you provide a little more info ?

Current provider ?
Are you on BT or Cable ?
If BT is it plugged in Master Socket ?
Has anything changed in the setup recently ? ie. installed a ky box ?
Have you tried connecting on a RJ45 (sometimes call Ethernet or LAN Cable)connect to the router ?

You might want also to check : http://www.pcproblem.co.uk/wordpress-blog/?cat=4

Cheers
Ian

AOL
BT
yes
unclear
yes......

we're waiting on the OP to try a direct link with a modem rather than a router just to confirm poor speed is on thge line, not on his kit