slow connection (not sure why) UPDATE

purps

hi i have a dlink router (wireless) which i have had for 5 years, i have been with aol since 2001, since christmas i have had 3 laptops running in house, i have noticed lately that the internet connection seems to be running really slow. i checked with bt and the line is fine, i checked with aol ( who are next to useless) as they dont recommend dlink they dont like to help but this service advisor tried and she got me to change username and password in ppoe settings????? and said this would sort it but i had the impression she really didnt know and really i am not sure either i have checked with speedtest.net and got 95 down and 345 up and i have also down a check with thinkbroadband and this is results, can somebody help????
http://www.thinkbroadband.com/speedtest/results/id/12347305341498226182.html

asininity

3 Laptops in total?
Is any of them heavily down loading?
Is your wireless network secure?
If it is secure what type of encryption?

purps

yes 3 laptops my sons who are using theres just for msn and homework and mine which i am generally on this site, i have avast anti virus i have password protection on router and i think its wep but not sure, i am not very good with technical terms

Phantom_Flan_Flinger

Remember to do a speedtest while only one laptop is using the internet.

If you do a speedtest from different laptops do they come out nearly the same?

Try a BT speedtest.

aliEnRIK

Sounds to me like the router might need a complete reset. But it would mean re-inputting all the information needed to get cr*ppy AOL working again

What are the speed results when just your computers connected with nothing else running?
Are you absolutely SURE no ones hijacked the line?

purps

aliEnRIK wrote: »

Sounds to me like the router might need a complete reset. But it would mean re-inputting all the information needed to get cr*ppy AOL working again

What are the speed results when just your computers connected with nothing else running?
Are you absolutely SURE no ones hijacked the line?

how would i know if some one had hijacked line??? would they have to be close to hijack line, i have put a password on router

thomas01155

Download look@lan http://www.lookatlan.com/ it will show you everyone connected to your network. Its possible all the computers are infected with a virus which is making you go through a proxy.

purps

Phantom_Flan_Flinger wrote: »

Remember to do a speedtest while only one laptop is using the internet.

If you do a speedtest from different laptops do they come out nearly the same?

Try a BT speedtest.

tried to do speedtest but i couldnt get it to work

asininity

You can view who is connected to your wireless by logging into the router. WEP security isn't as good as WPA so if you have an option in the router to use that use it. If you find someone other that yourself and sons are using the wireless reset the router start again.

I would check that one of your sons isn't downloading heavily as well.

If its none of the above try a reset of the router.

purps

i have retested with only one laptop on and its roughly the same
http://www.thinkbroadband.com/speedtest/results/id/123473380247399027095.html

purps

asininity wrote: »

You can view who is connected to your wireless by logging into the router. WEP security isn't as good as WPA so if you have an option in the router to use that use it. If you find someone other that yourself and sons are using the wireless reset the router start again.

I would check that one of your sons isn't downloading heavily as well.

If its none of the above try a reset of the router.

i have logged into router but i am not sure where to check to see if anyone else is using it