Know your consumer rights.

PennyPitstop_3

We bought 2 sofas from a well known store but despite measuring them and knowing they would fit in the room, when they were delivered the 3 seater wouldn't fit in because of the lack of manouvrability in our hallway. I am not a removal person so only measured to see whether it would fit in the room. On contacting the store they basically said tough and as the settee had entered our house (I asked the delivery people to leave it so that I could check whether there was any other way of getting it in) it was now classed as second hand anyway so they couldn't take it back. It was still in its wrapping! I'm sure this must happen regularly - is there anything I can do?

sashman

Macbeth wrote: »

I hope this is the right forum for this enquiry. New user, so please put me right if I am mistaken.
I made a stupid mistake and signed a contract for a sun room 'on the spot' and paid a 15% deposit with my debit card. There was a discount 'offer' and I fell for it. I had qualms, and e-mailed the company asking them to cancel the contract and return my deposit. This was done within 7 days, but I am not sure of my rights, as the 'surveyor' was invited into my home by me, and I am (usually) of sound mind! I felt all was not right when I was told, after signing, that applying for planning permission would be extra, and that I would need to provide a skip. Do I have any rights under the law, or have I just got to hope the company does the honourable thing? There is nothing in the contract about cancellation terms.

I believe you have a cooling off period 7 days if the contract was signed in your home, (this isnt so if you sign on the company premisses).

Get the company to confirm in writing, send your cancellation by recorded delivery, say no to any further survey work etc but DO act quickly, times are tough and some businesses will take your deposit and be slow repaying.

And next time use a credit card not a debit card, you'll have more rights that way.

See if they belong to a trade association GGF for instance, they'll act properly.

keep me posted if you like
sashman

Lostboy02

Hi guys,

Just a quick question! I bought an acer laptop for 500 pounds back in later december 2006 from comet, now it wont even boot up.
It turns on and nothing happens. Im just wondering whether i have any grounds for asking for a replacement from either comet or acer considering the fact it only had a 12 month warranty on it.

Thanks

imjustamaverick

:confused:

Hi, does anyone know the legality of putting expiry dates on credit notes?

My father has just received one in the post from a furniture store called dwell for a faulty chair he purchased online from their web site, after being told he couldn't not have a refund (which I know is illegal).

It was apparently sent to him in March 2006 but it expired at the end of March 2007, a whole year before he received it! After talking to someone at the store he has been told that there is nothing that they can (or will) do.

Is this legal?

Because to me this sounds like stealing! :huh:

gsamsa

Hi everyone

Quick question, what happened if the retailer went burst? Is the manufacturer responsible for the 1-year warranty even if they havent provided me with their own warranty?

I bought a raised double aerobed from a marketplace retailer in Amazon 9 months ago. Now the bed slowly lets the air out. The problem is that now I cann't find the retailer, it just disappeared.

Can I claim directly to aerobed? Should they be in charge of the collection as well?

I read the Sales of Good Acts but I couldn't find anything in this regard.

Any advice or help appreciated. :-)

Paulat1970

My washing machine, which is 20 months old, stopped working at beginning of this month. I have an extended parts guarantee on it. Phoned Servis who charged me £88 there and then for an engineer to call out the next day. He came out and after about 15 minutes said the motor and pcb board needed replacing and would order the parts which should be with him the middle of the following week. After hearing nothing for ages, phoned up and was told the parts hadn't arrived. Finally got a phone call end of last week to say he would be coming on Sunday between 10am and 2pm. He never turned up and never phoned to cancel. Have tried to reach him since without success. Finally had enough and phoned up Servis again to complain, who said they would have an engineer phone me within 24 hours and guess what ... not heard anything. Have sent an e-mail to them and still not heard anything. Still can't get hold of original engineer and have been without a washing machine for nearly 4 weeks now... having 3 grubby kids and a hard-working husband it's getting a bit difficult. What do you suggest I do now?

ScottishSapper

Hi


I am not familiar with Servis extended parts guarantees but I would assume that having parted with your hard earned cash (I presume twice; firstly the cost of the extended parts guarantee and secondly the £88 call out fee) you should expect service from them within a reasonable time.


The only contact details I can find on the web site are:


Servis UK Limited
PO Box 14, Darlaston Road
Wednesbury
West Midlands WS10 7TJ


Phone 0121 568 2280


I would suggest a phone call in the first instance (and try to get the name and position of the person you speak with)


Explain that you are not satisfied with the lack of service to-date and explain that this is causing you great inconvenience.


Tell them you would like the matter resolved within the next 5 days.


Should it not be resolved then you intend to register a complaint with Consumer Direct and the Trading Standards Office AND you will seek redress through the Small Claims (Court) procedure. To include the cost of repair and damages for inconvenience (and any other expenses ie for using a laundrette etc)


I would also send a letter to the above address (send Recorded Delivery)with the same details.


Hope this helps.


Frank

Pumbacat

I Bought the 32" TWF LCD3241ID LCD television from Sainsburys in Dec 2006 for £399.99. Went to switch it on on Sunday and it won't work! Tried changing the fuse with one from another television and still no joy.

After some investigation online I found there have been a few instances of this happening, I proceeded to go to an information site listing the sale of cusumer goods act 1979 to find out what my rights were. Having looked at it and reading section 14, subsection 2b it reads in a nutshell that the goods sold should match expectations that a reonable person would hold for a products durability. In my mind and others I have spoken to 17 months for £400 is not a resonable assumption.

I went into the Sainsburys I bought it from tonight to speak to the manager who first told me that as it is out of warranty he didn't really think there would be anything that he would be able to do, which seems to contravene what the implication of the quick fact sheets say on the BERR website, which says it is the seller, not the manufactor, who is responsible if the goods do not conform to contract. I pointed this out to him and he said he would ask for advice and phone me back.

I received the phone call a little later and he said he had spoken to somebody and they have said Sainsburys only offer a 12 month guarantee and gave me a number for TWF and Sainsburys careline, which of course shut at 18.00!

Has anyone else had any experience of this fault and what resolution did you reach?

It would seem to me with my laymans appreication of the law that they are trying to squirrel out of it!

LiMuBai

Hi. I'm new here and wondered if anybody can help me? I recently went shopping for a new mattress. It was priced at £199. When I gave them my debit card to pay the full amount, they mistakenly only charged me £99. I went back later that week to pick up the mattress and nothing was mentioned then either. A few weeks later I get a letter through the post asking me to pay the final £100, "before matters get taken further". I ignored this letter thinking it was just a scare tactic to get me to pay up. What are my consumer rights in regards to this? If i was buying a paper in a shop and was given the wrong change, there are always signs saying that change cannot be rectified once you have left the store. Does this work the same way for bigger goods such as this?

Many thanks in advance!

veewells

Hello,

We bought a Samsung 37" LCD TV from PC World on Friday. It was already reduced by £100 and as the display TV was the only one left in the shoop they knocked off another £60 for us (bascially we got a £700 LCD HD ready, digital TV for £540.)

They also persuaded my husband to take out something called PC Performance cover which covers you for repairs/replacements etc. If you go here and click on the PC Performance tab at the top of the page it explains what you get. http://www.pcworld.co.uk/martprd/editorial/TVs_homepage


My questions are:

1. Isn't the TV covered under the 1 year manufacturer warranty for any problems to do with replacement parts, repair or replacement of the TV itself? So do we really need the PC Performance cover at £6.99 per month. (You can cancel it any time apparently).

2. Are my consumer right affected at all by the fact that I bought the last TV in the shops that had been on display?

I hope I have put this in the right part of the forum?!

Thanks

Vee