Know your consumer rights.

guyster1973uk

hello everyone. i purchased an indesit wixxe127 washing machine from my local comet store on the 2nd of may 2010 i paid £199 for the product however 2 months (july) after i purchased the item the door latch developed a fault(door would not click over and lock when i tryed to close the door)and faulty drum paddles( they had come loose) i phoned comet customer services explained the faults to them. they said no problem sir we will send someone out to repair the faults. the engineer came out replaced the drum paddles and repaired the door latch. while he was doing the repair i was talking to him and he said that the door latch becoming faulty is a common problem on that particular model.i didnt think anything of it. so the washing machine was working fine again and on the 11th of september 2010 the door latch again developed a fault(door would not click over and lock when i tryed to close the door). i phoned comet customer services again and explained to them that this is the 2nd time in 4months that the door latch has broken. i also said that i was not happy with the machine and that i did not want it repaired again or exchanged. i explained i wanted the machine picked up and give me a full refund. i was told oh sorry sir we cant give refunds after 28 days from date of purchase. i contacted consumer direct and explained to them the situation. they said u are quite within your rights to refuse a repair. i phoned comet and told them i was dealing with consumer direct and was told by consumer direct i was well within my rights to refuse a repair. comet said to me thats fine sir but we still need to send someone to do an inspection. i said thats fine. the engineer came out on 16th september 2010 done the inspection and filled out a report and he confirmed what the first engineer had said about the faulty door latch on that model of machine was a common problem . i phoned comet on 17th september 2010 to find what was going to happen and they basically informed me that the service centre were not prepared to exchange or refund because they felt that the item could be repaired.i informed them that i didnt want a repair done i wanted the item removed and a full refund on the grounds that the door latch had broken once had been repaired once has broken again for a 2nd time and if i allowed it to be repaired it could break again and again.

does anyone know where i stand with trading standards or can i make a claim ?

thanks
guyster

p.s. sorry about the long drawn out explanation lol

gordikin

You will, I think, get a better response if you tidy up your post into more readable paragraphs.