Orchid V4, V4+ Programing Tool Support

Heinz

the_devil_made_me_do_it wrote: »

Still got dialler problems. I'm only hearing a tariff message when I call mobiles. For some reason the dialler isn't programming all the codes.

Clutching at straws on your behalf here but that could be that the Orchid thinks the time is such that the default carrier should be used rather than a time when 18185 should be used.

One more try at a time/day/date update?

the_devil_made_me_do_it

Thanks Heinz.

Would it be cheeky to ask if I provide my requirements someone in the know could create a routing table?

Quentin

the_devil_made_me_do_it wrote: »

Still got dialler problems. I'm only hearing a tariff message when I call mobiles. For some reason the dialler isn't programming all the codes.

Am now considering going with BT anytime, as I can't afford a huge phonebill.

But did you clear everything then just enter the one routing instruction (for mobiles) as advised to confirm whether or not your dialler is goosed? In that case your dialler is now only programmed for mobiles.

If so, what you need to do now is clear everything again, then manually input all your carriers and routes again.

the_devil_made_me_do_it

I did fully clear the dialler & programmed it for mobile calls. When I heard that worked, I went on and programmed all other codes. I did this manually as I had tried a few days ago using a modem & that hadn't worked either.

RiTSo

Thanks for your help Heinz, I'll give the mobile rule a go one day.

As an aside has anybody ever had any problems with their lines when using the Orchid dialler? I ask because in the last few months whenever we hang up a call the line rings once or twice and then stops, not a massive problem but a bit annoying!

I've gone through the BT line checks and they can't find anything so I was wondering if the V4 may be causing this?

INSPIRED

RiTSo wrote: »

As an aside has anybody ever had any problems with their lines when using the Orchid dialler? I ask because in the last few months whenever we hang up a call the line rings once or twice and then stops, not a massive problem but a bit annoying!

Yes, this often happens to us - not all the time thought but I cannot see a pattern.

rogro

:THi
Hope someone has the answer on my question
I have virgin cable phone with unlimited calls to landlines.
My calls to virgin mobiles are free so I want to put a few individual mobile numbers in the v4 routing table.
will this work because I believe to have read that it only can deal with a certain amount of digits.
How many digits of a mobile number can I put in and how will I insert number 07717654321?

Many thanks for every one who contributed in keeping the Orchid up and running.:T

I wasn't aware till about a week ago that it has ceased to exist and it took me a while to go through all the info placed on this forum.
Will try to erase and reprogram once I have the answer on my question.
Best Wishes
Rogro

Heinz

You don't say how you want to deal with calls to mobiles other than Virgin mobiles so I am going to assume that you have a 18185 account and use their 08081703703 freephone gateway number because it is the easiest (and probably the cheapest) option.

Broadly speaking, V4 Routing Rules are usually written to specify how calls to specific groups of numbers should be routed.

e.g. Someone like you using a Virgin 'landline' might write (say) Routing Rule 10 to specify that calls to the 07* group of numbers (UK mobiles) are routed via 08081703703 and, therefore, includes 08081703701 in the Carrier Codes table (let's assume you have that entered as Carrier Code 5). Routing Rule 10's programming string would therefore be *###07#3555#10# (allowing 07 calls at all times and routing them via Carrier 5 at all times).

Because V4s work on a (Routing Rule) 'longest string' principle, all you have to do to route specific Virgin mobile numbers differently is to make a specific Routing Rule for each so as to 'avoid' Routing Rule 10, the standard routing of 07 numbers.

For the purposes of this reply, I am going to assume you are going to manufacture a Routing Rule 33 as the one to deal with 07717654321.

Routing Rule 33's programming string would therefore be *###07717654321#3000#33# (allowing 07717654321 calls at all times and routing them via Carrier 0 - your Virgin 'landline' - at all times).

You could make Routing Rules 34, 35, 36 etc. for other Virgin Mobile numbers along the same lines.

However, such Routing Rule strings are 24 characters long and, if you're right (I don't know) about the maximum number of characters that can be entered there, it may be necessary to use less than the full 11 digits of the specific mobile's number. It probably wouldn't matter too much because all 0771765xxxx numbers are likely to be Virgin mobiles too.

* You would have to write another rule to bar 070 numbers because they are not mobile numbers and can be far more expensive to call. If you wrote that at Routing Rule 11, its string would be *###070#1000#11#

Obviously, I'd recommend using the latest version of Kevin Lawry's spreadsheet (see post 1 in this thread) as the starting point for your programming work.

rogro

Thanks Heinz

I'm using Kevin Lawry's spreadsheet as a starting point and started to make some admenments to make it suitable for Virgin.
I thought I read in one of the threads about maximum digits the V4 could handle, but I there was a lot to go through and can't find it at the moment.
If I need to shorten the string does it need to look something like this *###07717*1*9#3000#33#
Thanks for your reply and I will let you know if it all worked.
Best Wishes
Rogro

Heinz

rogro wrote: »

I thought I read in one of the threads about maximum digits the V4 could handle, but I there was a lot to go through and can't find it at the moment.

If I need to shorten the string does it need to look something like this *###07717*1*9#3000#33#

When CW Client was still operational, Orchid advised that the maximum number of pause characters that could be inserted in the programming string associated with the 08081703703 Carrier Code was five. That meant the number of characters in the programming string for that Carrier Code was 22 (in fact, that's the number of characters still there in cell D9 in Kevin's spreadsheet).

It is reasonable to assume that the maximum number of characters that can be entered in a Routing Rule is the same as that in a Carrier Code and, therefore, 22 it is!

Hence, I'd say you only need to drop the last two digits of each of your 'special' Virgin mobile numbers. That would mean that the programming string for that sample number would be *###077176543#3000#33#

I'd enter each of your 'special' Virgin mobile numbers in that way rather than expanding possible alternatives using *1*9 in the string.

HTH.