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PPI Reclaiming Discussion part 4

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Comments

  • marshallka
    marshallka Posts: 14,585 Forumite
    edited 2 October 2009 at 9:44AM
    Jman316 wrote: »
    Can i ask with most of the HFC/Beneficial Finance/Household banks closing (and indeed the one from which i bought my loan from also closed) are they still operating or have they become bankrupt?
    I think they were taken over weren't they rather than closed? I would think they would all be part of a larger group.

    If you had a loan one and it was not a bank and they have closed and it was taken after 14 January, 2005 then it would be the FSCS that the claim would be to if they are in default. (this is of course if no broker was involved in which case the complaint would be against the broker).

    http://www.fscs.org.uk/consumer/
  • Jman316
    Jman316 Posts: 110 Forumite
    brilliant, at least theres some hope to get something back from a company that still exists.
  • marshallka
    marshallka Posts: 14,585 Forumite
    Jman316 wrote: »
    brilliant, at least theres some hope to get something back from a company that still exists.
    not 100% with your companies but even if a company has gone under there is still the FSCS which is in the link above. You make the claim the same way and they deal with it for you.
  • di3004
    di3004 Posts: 42,579 Forumite
    marshallka wrote: »
    The only thing that will stop you getting this complaint in at FOS is timescales now as FOS advised who to write to etc and its well over 6 months since first complaining. As regards it being a complaint then yes, you can make a complaint against the insurer. Also Di, you could make your complaint against the insurer for misselling this to you according to what I was told yesterday. I would do that as you had no comeback with CLick or Endeavour. (it was endeavour that repossessed my house you know:rolleyes:) I think it would be a new complaint though. Not to sure but I am sure FOS could not throw it back then.

    We have missed out on money due to this and still are doing but have only ever wanted to get back what is rightfully ours. Nothing more and nothing less.


    Thank you Marshallka

    Your a Gem.:A:A
    I will email the FOS first and try to explain in detail of the situation and take it from there, hopefully they will consider, fingers crossed, give it my best shot.

    I was checking old threads last night until early hours of when Singlep used to post lol, on part 11.

    Blimey it was Endeavour that done that to you??:eek:
    I did not know that......:mad:!!!!!!!!!!!!!!!!!!
    Wasters they are :mad:.

    Thanks again Marshallka, will have to get my thinking cap on today then.;)Xx
    The one and only "Dizzy Di" :D
  • marshallka
    marshallka Posts: 14,585 Forumite
    di3004 wrote: »
    Thank you Marshallka

    Your a Gem.:A:A
    I will email the FOS first and try to explain in detail of the situation and take it from there, hopefully they will consider, fingers crossed, give it my best shot.

    I was checking old threads last night until early hours of when Singlep used to post lol, on part 11.

    Blimey it was Endeavour that done that to you??:eek:
    I did not know that......:mad:!!!!!!!!!!!!!!!!!!
    Wasters they are :mad:.

    Thanks again Marshallka, will have to get my thinking cap on today then.;)Xx
    I would think yours would go under the complaint where they "get" the underwriter to take responsibility for misselling now.
  • asmiffy9
    asmiffy9 Posts: 12 Forumite
    Hi Di,
    Thanks for the help, it has given me confidence to go ahead with the claim, but my main concern is that the claim will be in my husbands name and he never saw the sales people, he it took the PPI because of what I told him, regarding what the PPI & loan sales persons had said to me. Will that cause any problems do you think?

    Cheers Ann
  • marshallka
    marshallka Posts: 14,585 Forumite
    asmiffy9 wrote: »
    Hi,
    In 2005 my husband and I took out a homeowner loan with the Halifax. My husband didn't accompany me, I dealt with the application. The loan salesperson did intimate to me that taking out a PPI with them would help the application and was very push regarding me seeing the person who dealt with PPI's and wasn't happy until I gave in and said I would see her.
    When I saw the PPI salesperson, she told me that there was no point in covering me due to illness, but she was very intimidating and pushy, regarding my husband getting a PPi with them, pointing out that he would especially need it due to my circumstances. At no point did she see my husband, so I wondered if you think that I stand a chance of claiming. Any thoughts would be appreciated. Thanks
    Who signed for the PPI?
  • di3004
    di3004 Posts: 42,579 Forumite
    Just found the old email from Click.

    This was from last year:

    Dear Mr & Mrs



    I refer to your recent email regarding your complaint against Click Finance Ltd and recap our previous correspondence. The company has been wound-up and we referred you to the liquidators with regard to your claim. We have been instructed by the Liquidator to take this action whenever there is a query concerning Click Finance Limited as we no longer have any legal capacity in that company and are therefore not able to make any settlement offers on its behalf.



    You now appear to be asking Click Financial Ltd to settle a complaint on behalf of another company for which it holds no liability. I am sure that you will appreciate that such an action by management would be unfair on the shareholders of Click Financial Limited and improper.



    I would additionally state, however, that Click Finance Limited has never had to settle or recompense a customer for miss-selling and we have no evidence that it miss-sold in this circumstance. Your claim is that you have been miss-sold a Payment Protection Insurance policy but according to the copy letters you have provided, this policy was sold to you in 2004 and you redeemed the associated loan in 2005. We are therefore unable to understand why you did not make a complaint at that time and have waited for almost three years before raising this issue.



    I have noted your comments about Click Financial Ltd being a phoenix company and would respectfully point out that you are mistaken in this assumption. The company was actually incorporated before Click Finance Ltd and has always traded in its own right.



    My understanding is that Click Finance Ltd was not a member of the GISC.


    Regarding the query you raised, any correspondence with Mr Teague should be addressed to this office. I appreciate that this email is not the response you would have liked but nevertheless we feel this is the correct response given the circumstances



    Yours sincerely


    Compliance Manager
    The one and only "Dizzy Di" :D
  • di3004
    di3004 Posts: 42,579 Forumite
    asmiffy9 wrote: »
    Hi Di,
    Thanks for the help, it has given me confidence to go ahead with the claim, but my main concern is that the claim will be in my husbands name and he never saw the sales people, he it took the PPI because of what I told him, regarding what the PPI & loan sales persons had said to me. Will that cause any problems do you think?

    Cheers Ann


    Hi Ann

    Thanks for posting this up.

    So the loan with it being joint, I take it the ppi only protected your hubby, yet he was not there to sign for it?
    The one and only "Dizzy Di" :D
  • asmiffy9
    asmiffy9 Posts: 12 Forumite
    Hi Di,
    Yeah the loan was in joint names, but due to me being on long term sick, the salesperson said there was no point in covering me, but was very insitant that my husband should get it, especially with me being on long term sick. He never went into the Halifax to discuss anything,if I remember rightly they just sent him the papers to sign. I repeated to him what the salesperson had said and because of this he agreed to it. I know I was probable a bit stupid to trust what she said, but I thiught I was doing the right thing at the time.

    Cheers Ann
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