PPI Reclaiming Discussion part 4

trying_to_juggle

amersall wrote: »

it seems to me they are being very underhanded here. was it just a settlement figure? i would get in touch with them and threaten them with fos, and you want the loan redoing again when you recieve the money they owe you, can i ask why you didnt go for mis sell?( if thats not too cheeky)

Hi there Amersall , you are not being cheeky at all I did go for mis sell and can see now that A & L mislead me regarding procedures....hindsight as they say......

kmerc1

Just an update with my loan through Natwest... The one where the seller used the line 'If you die in your new car, your mum has got to pay back all the money'

Anyway... I sent the letter the 14th April, went on holiday the 16th April, and when I returned back off my hols I had 2 letters from RBS. The first one, which was dated 21st April said that they are looking into my claim, gave me a reference number and the person who is dealing with my claim, the second letter was dated on the 23rd April, stating that my claim has been unsuccessful even though they agree that the seller was unprofessional and unethical (???), they state that because I was told all of the ins and outs of PPI, that I haven't been missold, but they said that they will send me an certain amount of money once they have calculated how much, as a gesture of goodwill, and then shall be in contact with me. I rang them this week and spoke to my caseworker just to see if they calculated how much, and she said it has been calculated, it just needs to be approved and the amount will be sent through the post to me at the end of the week. She couldn't tell me how much I would get over the phone because of the approval issue.

Sooo... when I get the amount, do I be grateful and accept it, or do I go through the FOS, but still be at the risk that I might not get my money back?

di3004

kmerc1 wrote: »

Just an update with my loan through Natwest... The one where the seller used the line 'If you die in your new car, your mum has got to pay back all the money'

Anyway... I sent the letter the 14th April, went on holiday the 16th April, and when I returned back off my hols I had 2 letters from RBS. The first one, which was dated 21st April said that they are looking into my claim, gave me a reference number and the person who is dealing with my claim, the second letter was dated on the 23rd April, stating that my claim has been unsuccessful even though they agree that the seller was unprofessional and unethical (???), they state that because I was told all of the ins and outs of PPI, that I haven't been missold, but they said that they will send me an certain amount of money once they have calculated how much, as a gesture of goodwill, and then shall be in contact with me. I rang them this week and spoke to my caseworker just to see if they calculated how much, and she said it has been calculated, it just needs to be approved and the amount will be sent through the post to me at the end of the week. She couldn't tell me how much I would get over the phone because of the approval issue.


Sooo... when I get the amount, do I be grateful and accept it, or do I go through the FOS, but still be at the risk that I might not get my money back?

Hi there

I would tell them you want to know the actual amount, because if you were not happy with this, you also want the opportunity in your own right to take this to the FOS if your not satisfied.
Afterall it is your right, ask them for a figure, if not contact the FOS anyway and see what they say about this, tell the FOS they are supposed to be sorting out a payment, but they are not telling you the amount, they should let you know your best action with this, good luck.;)
http://www.financial-ombudsman.org.uk/contact/index.html

roctw

I made a complaint to Lloyds back in January this year about PPI I paid on 3 loans. I recieved an acknowledgement letter from the General Insurance department but no other letters from them.

In February I rang for an update and was told that they were waiting for copy or copies of the credit agreement(s) from the branch(es).

I have been very busy with work and family so have left if until this week to call them for an update to be told the same again. That they have no further information or date when the branch has to provide this. Do I wait further, send another letter to them giving them 14 days before I refer to the FSO or do I now go straight to FSO?

I know I haven't been pestering them but really over 3 months to find paperwork? It is ridiculous!

Advice please?


Rachael

di3004

roctw wrote: »

I made a complaint to Lloyds back in January this year about PPI I paid on 3 loans. I recieved an acknowledgement letter from the General Insurance department but no other letters from them.

In February I rang for an update and was told that they were waiting for copy or copies of the credit agreement(s) from the branch(es).

I have been very busy with work and family so have left if until this week to call them for an update to be told the same again. That they have no further information or date when the branch has to provide this. Do I wait further, send another letter to them giving them 14 days before I refer to the FSO or do I now go straight to FSO?

I know I haven't been pestering them but really over 3 months to find paperwork? It is ridiculous!

Advice please?


Rachael

Hi Rachael.

I take it you have tried reclaiming on the PPI then?


If this is the case they have 8 weeks to respond in full, if you hear nothing, you are entitled to take this to the Financial ombudsman service (FOS), as 8 weeks is ample time for them to resolve this.

In regards of your credit agreements, they normally supply these by 12 days of requesting these, you could contact the Information Commissioners Office (ICO) who may chase them up for you, or write back to lloyds and tell them if you do not receive these agreements (by your own timescale), you will report back to the ICO this may shift them on a bit.
ICO here, I would ring them and not email them, good luck:;)
https://www.ico.gov.uk/Global/contact_us.aspx

roctw

di3004 wrote: »

Hi Rachael.

I take it you have tried reclaiming on the PPI then?


If this is the case they have 8 weeks to respond in full, if you hear nothing, you are entitled to take this to the Financial ombudsman service (FOS), as 8 weeks is ample time for them to resolve this.

In regards of your credit agreements, they normally supply these by 12 days of requesting these, you could contact the Information Commissioners Office (ICO) who may chase them up for you, or write back to lloyds and tell them if you do not receive these agreements (by your own timescale), you will report back to the ICO this may shift them on a bit.
ICO here, I would ring them and not email them, good luck:;)

Yes I am trying to reclaim the PPI.

I haven't requested the credit agreements from the branches, Lloyds General Insurance complaints department has requested it.

My feeling is that they can't find the paperwork as the loans were taken out in 2000. They weren't closed until 2005 though?

Sweetums01

Hiya,

Been ages since i have been on here.

Just want some advise really.

I have a loan with Paragon but the broker who i obtained the loan from was e-loan, they have gone into liquidation. I have been told that i have to make the claim against Paragon which i have as i don't stand much chance on getting money from e-loans.

Paragon are digging their heels in with regards to anyone requesting information IRO thier files. My claim is with a solicitor and they have informed me that they are in talks with IOC because Paragon are in breach of the DPA 1998.

What does this mean for the people trying to claim? Does this mean that there is something worng with the loans? are they hiding something?

Has anyone had the same problem?

di3004

roctw wrote: »

Yes I am trying to reclaim the PPI.

I haven't requested the credit agreements from the branches, Lloyds General Insurance complaints department has requested it.

My feeling is that they can't find the paperwork as the loans were taken out in 2000. They weren't closed until 2005 though?

Hi there

This is the problem then with the actual credit agreement request then I expect.
But despite that they should have something if this didn't end until 2005, you could request a Subject access request, known as a SAR if you've not done so already, there is a letter template on the link below for this, but there is a charge of 310 cheque or postal order payment requested for this, they have 40 days to comply.
http://forums.moneysavingexpert.com/showthread.html?t=1475553


In regards of the PPI reclaim, I would most certainly move this on to the FOS then if gone past the 8 weeks and they have done nothing, good luck.;)
http://www.financial-ombudsman.org.uk/consumer/complaints.htm

mrdavidp

roctw wrote: »

Yes I am trying to reclaim the PPI.

I haven't requested the credit agreements from the branches, Lloyds General Insurance complaints department has requested it.

My feeling is that they can't find the paperwork as the loans were taken out in 2000. They weren't closed until 2005 though?

You are legally entitled to those documents, they're just stalling as they know you'll claim.
They know that the sale of all PPI policies is banned from 29th May 2009, so they also know you're going to realise that they shouldn't have sold it to you, which means they definitely know you're going to want to claim it back!
So, they're stalling in giving the information to you.

What can you do?

Just be firm, bother them constantly, stating it is your legal right to have a copy of those documents. Demand them! Write letters and then more letters!

Do you not have any of the original documents at all? Scanned? Photocopied?

di3004

Sweetums01 wrote: »

Hiya,

Been ages since i have been on here.

Just want some advise really.

I have a loan with Paragon but the broker who i obtained the loan from was e-loan, they have gone into liquidation. I have been told that i have to make the claim against Paragon which i have as i don't stand much chance on getting money from e-loans.

Paragon are digging their heels in with regards to anyone requesting information IRO thier files. My claim is with a solicitor and they have informed me that they are in talks with IOC because Paragon are in breach of the DPA 1998.

What does this mean for the people trying to claim? Does this mean that there is something worng with the loans? are they hiding something?

Has anyone had the same problem?

Hi there

In regards of eloans, I was sold a loan ppi from them as well, and cannot go to the lender for this as it was eloan that sold this, however you can try, but as eloan went into liquidation, eloan are under "twopart ltd" and you must put a claim in with the Financial compensation scheme, FSCS like I have, the FSCS are investgating these now and will let us know when they are in default where they will then start investigating our claims.
Contact the FSCS and ask them for a form, here:
http://www.fscs.org.uk/contacts/

You need to register your claim with these, any probs let us know, good luck.;)