PPI Reclaiming Discussion part 4

bethg2009

amersall wrote: »

As this was 2003 they may come back with a refusal,if they do,post up the reasons they give and take it from there.
It is possible the company does not exist anymore,you need to find this out first.

Future Mortgages are (or were) a part of Citi Finance, would I then claim via them if they come back and say they no longer exist??

julesbrad

Initially I thought that making a claim for mis-sold PPI would be a long and drawn out process which is why I put it off for so long. I nearly did not bother even claiming. It is thanks to this site though that I finally took the plunge and sent off a claim form.

WooHoo - a matter of a few weeks later and I was about £7k better off. I could not believe it.

I have written a short guide about how easy it is to claim PPI and published it on Amazon so that hopefully many more people will realise how easy it is to make a claim yourself rather than using one of those companies advertising on TV and in newspapers.

My advice to anybody would be to send in a claim - what's the worst that could happen ? I am testament to what can happen. The money will come in very handy as we are expecting our first baby in a few months.

Thanks again to everyone on here.

cappo

julesbrad wrote: »

Initially I thought that making a claim for mis-sold PPI would be a long and drawn out process which is why I put it off for so long. I nearly did not bother even claiming. It is thanks to this site though that I finally took the plunge and sent off a claim form.

WooHoo - a matter of a few weeks later and I was about £7k better off. I could not believe it.

I have written a short guide about how easy it is to claim PPI and published it on Amazon so that hopefully many more people will realise how easy it is to make a claim yourself rather than using one of those companies advertising on TV and in newspapers.

My advice to anybody would be to send in a claim - what's the worst that could happen ? I am testament to what can happen. The money will come in very handy as we are expecting our first baby in a few months.

Thanks again to everyone on here.

well done u congtatulations and welcome:j:beer::beer::money::money::money::D:D:D:D:cool::cool::cool::cool::cool::T:T:T:T:T:):):):)

RGInstall

Hi!
I am self-employed and have been told that it is against the law to be sold PPI, because of my employment status. Does anyone know if this is true?

cappo

RGInstall wrote: »

Hi!
I am self-employed and have been told that it is against the law to be sold PPI, because of my employment status. Does anyone know if this is true?

Hi Rg occasionally a policies terms and conditions will payout on a self employed claim but very rarely, i have two credit card claims in at the fos with LTSB for the very same thing i was sold the policies in the early 90's and i was self employed so i would say very much yes to your statement.

amersall

bethg2009 wrote: »

Future Mortgages are (or were) a part of Citi Finance, would I then claim via them if they come back and say they no longer exist??

They do!.

If you are an existing Future Mortgages customer, please be reassured that the terms and conditions of your existing mortgage(s) and repayment agreement(s) are unaffected. We will continue to give you the highest standard of customer care as before.

If you have any questions about these changes or about your mortgage, please call us on 0870 010 9037.

Please send all correspondence, including payments, to the following address ensuring your Name, Address and Account Number are clearly marked:

Future Mortgages Limited
PO BOX 49944
London
SE5 7YG

amersall

Hi,Stevie baby xx can you help with this please xxx.

https://forums.moneysavingexpert.com/discussion/3785059

cappo

amersall wrote: »

Hi,Stevie baby xx can you help with this please xxx.

https://forums.moneysavingexpert.com/discussion/3785059

Hi amersall sorry i've just switched my computer, on i assume it's the cap 1 posts you want me to comment on, i had exactly the same response from them, i think cap 1 send an automated response out and as you know they reject a lot of cases. The ombudsman is a route as such but i do think it depends which adjudicator you get, i got mine sorted in the end going through the actual ombudsman as the adjudicator rejected the case it's worth pursuing through the ombudsman in any case, i hope i've answered your query, anything else or anything specific you wanted to know that i've missed send me another post lovely.

Tessie_Bear_2

I've also posted this on another forum on moneysavingexpert so apologies if you've already seen it - I just wanted to guage as many responses as possible before I actually respond to the offer - it's a long post so many apologies...here goes...

I made initial enquiries to HSBC about 4 weeks ago just to test the water really as I wasn't sure if we (my husband and I) could claim PPI as we hadn't got any paperwork. In the email I asked HSBC if they could send me the info for any loans we had taken with them over the last six years. I also said that if they needed me to pay for this service to email me back with the cost. I received a reply the very next day saying that they would look into my complaint. I didn't hear anything until last week when I received a form through the post from them asking me to complete it and listing all the loan agreements etc. I couldn't do this as I didn't have the information. HSBC still haven't sent me the information I initially asked for in my email to them. Anyway, I didn't fill in the form and just put it to one side intending to ask them again for the information about all the loans we had taken out in the past six years. But tonight I've come home from work and received the following letter:

"Strictly Private and Confidential Without Prejudice I am writing regarding your complaint about Payment Protection Insurance. This matter has been reviewed by our Regulated Sales Complaints team in accordance with the requirements provided by the Financial Services Authority and I can now confirm that we are upholding your claim. I am unable to respond directly on a case-by-case basis to specific issues raised, however, I would like to outline how I intend to resolve the matter. In view of my findings, to ensure that this matter has not financially disadvantaged you, I propose to offer the amount of £2,120.58. This figure will effectively return the protection premiums you have paid along with an element of gross interest. (Then a bit about taxable things). Details of the offer are shown on the Acceptance of Offer form enclosed. Your redress offer will be paid within 4 weeks of receipt of your offer of acceptance of our offer. Please ensure you return the form within 6 weeks of the date of this letter to enable us to process the redress payment and conclude your complaint. (Then a bit about if they haven't been able to satisfy my complaint to contact the financial ombudsman). (Then they close the letter telling us we're a valued customer).

What I want to know is:
1) Is it best to accept this offer even though HSBC haven't sent me the information I requested? (I have no idea how much our loans and/or payments amounted to over the years so I don't know if what they are offering is ok or not).

2) If I decline the offer and go to the Ombudsman and don't get any joy, will the original offer be withdrawn and I come away with nothing?

3) I'm actually impressed that I've been made an offer even though I haven't actually filled in any forms or written letters and this response is just off the back of one enquiring email to them, plus they Have been really nice so far - so...would you advise me to just ring them and ask for the information regarding the past loans and to explain that I can't accept the offer as I don't have any information with which to check their offer against(sorry if I'm not making myself clear)?

I think what I'm trying to say is...what if they actually owe us more and this is just a standard letter to fob us off with. I really have no idea, as I said before, of the amount of loans and payments that we've had in the past - we haven't got any paperwork anymore - that is why I emailed the bank to request it from them in the first place.

Please accept my apologies for this long post - I just wanted to try and explain everything clearly. I hope someone out there can advise me. Thanks in advance.

dilus

Tessie_Bear wrote: »

I've also posted this on another forum on moneysavingexpert so apologies if you've already seen it - I just wanted to guage as many responses as possible before I actually respond to the offer - it's a long post so many apologies...here goes...

I made initial enquiries to HSBC about 4 weeks ago just to test the water really as I wasn't sure if we (my husband and I) could claim PPI as we hadn't got any paperwork. In the email I asked HSBC if they could send me the info for any loans we had taken with them over the last six years. I also said that if they needed me to pay for this service to email me back with the cost. I received a reply the very next day saying that they would look into my complaint. I didn't hear anything until last week when I received a form through the post from them asking me to complete it and listing all the loan agreements etc. I couldn't do this as I didn't have the information. HSBC still haven't sent me the information I initially asked for in my email to them. Anyway, I didn't fill in the form and just put it to one side intending to ask them again for the information about all the loans we had taken out in the past six years. But tonight I've come home from work and received the following letter:

"Strictly Private and Confidential Without Prejudice I am writing regarding your complaint about Payment Protection Insurance. This matter has been reviewed by our Regulated Sales Complaints team in accordance with the requirements provided by the Financial Services Authority and I can now confirm that we are upholding your claim. I am unable to respond directly on a case-by-case basis to specific issues raised, however, I would like to outline how I intend to resolve the matter. In view of my findings, to ensure that this matter has not financially disadvantaged you, I propose to offer the amount of £2,120.58. This figure will effectively return the protection premiums you have paid along with an element of gross interest. (Then a bit about taxable things). Details of the offer are shown on the Acceptance of Offer form enclosed. Your redress offer will be paid within 4 weeks of receipt of your offer of acceptance of our offer. Please ensure you return the form within 6 weeks of the date of this letter to enable us to process the redress payment and conclude your complaint. (Then a bit about if they haven't been able to satisfy my complaint to contact the financial ombudsman). (Then they close the letter telling us we're a valued customer).

What I want to know is:
1) Is it best to accept this offer even though HSBC haven't sent me the information I requested? (I have no idea how much our loans and/or payments amounted to over the years so I don't know if what they are offering is ok or not).

2) If I decline the offer and go to the Ombudsman and don't get any joy, will the original offer be withdrawn and I come away with nothing?

3) I'm actually impressed that I've been made an offer even though I haven't actually filled in any forms or written letters and this response is just off the back of one enquiring email to them, plus they Have been really nice so far - so...would you advise me to just ring them and ask for the information regarding the past loans and to explain that I can't accept the offer as I don't have any information with which to check their offer against(sorry if I'm not making myself clear)?

I think what I'm trying to say is...what if they actually owe us more and this is just a standard letter to fob us off with. I really have no idea, as I said before, of the amount of loans and payments that we've had in the past - we haven't got any paperwork anymore - that is why I emailed the bank to request it from them in the first place.

Please accept my apologies for this long post - I just wanted to try and explain everything clearly. I hope someone out there can advise me. Thanks in advance.

Hi Tessie Bear,
If you have no idea whatsoever of what loans etc you have had with them over the years then you can either trust them that this is a fair offer OR SAR them to find out as much as you can. A SAR will cost you a one off fee of £10 and they have to supply all they hold on you within 40 days. This makes it a bit fine on accepting their offer that's on the table but if you know you have had loans/credit cards with them over the years it might pay you to do it. They must have records on you to make the offer they have but are they holding back in the hope that you accept now
Hindsight is a great thing but you should have SAR'd them to begin with. This is not a fob off as they are offering you an amount but is it the correct amount, that is the question you have to ask yourself