PPI Reclaiming Discussion part 4

cappo

lisajaynec wrote: »

Hi All and especially Cappo as I need your advice.
My husband had a business loan in 2008 with LTSB and has just been upheld and is due to receive £639.75 back :beer:

but before we met he had 4 loans with TSB the last being taken out in 1994 and each refinancing the other, so I did a SAR and he has received a letter back saying that they cant find an account number that I supplied. I have sent them a copy of TSB paperwork we have stating the account number.

We have the paperwork for the 1994 loan but not for the others, although the loan numbers are the same with 01 on the end 02, 03 and 04. On the paperwork we have it does say refinancing.
My problem is that TSB told my hubby that they have no paperwork from before 1996, so will we loose out and also he had a Trustcard with TSB in 1990-1995?
Cappo I know that you have had dealings with TSB so did you have your paperwork and what dates did you have your claims upheld please.
Thanks
Lisa

Hi lisa i had no paperwork at all, LTSB have messed me about from pillow to post as you've probably seen from my recent posts a few pages back, you will get no sense out of LTSB if they have got to the 6 year rule bit, don't waste time with them lisa they upheld a loan of mine in may and another one in october two loans they told me i did'nt even have ppi on, there a joke but not a very funny one, fos it lise, i wish i'd done mine 6 months ago, i am making up for that with my trustcard and mastercard from 95 and 92 on monday, interestingly enough my mate has just had a large uphold from 1988.

beamerguy

RuthnJasper wrote: »

Hi Beamerguy & Cappo,

Apologies for the delay in responding - was so miserable that I haven't been online much over the past week. Here is the reply that I received:

"Thank you for contacting us recently about the Payment Protection Insurance (PPI) on your account and for your continued patience whilst I have investigated this matter.
I understand from your letter that you feel this Insurance was mis-sold to you and would like a full refund of all premiums paid, plus 8% statutory interest.
I would like to assure you that we take our adherence to the General Insurance regulations very seriously and we would not condone the mis-selling of our products.
The allegations set out in your letter are as follows:
• Unappointed Representative
• Not aware of the exclusions
• Details of PPI
I have now finished my investigation into your complaint and have confirmed my findings below:
• You completed the application in store in your own time, M&S Money were not present so no advice could have been given to you about the merits of this policy.
• The sale of this Insurance is deemed as "non-advised", as M&S Money did not employ appointed representatives in M&S stores at that time.
• Details regarding the PPI and the account terms and conditions were attached to the application form.
• On the application form in order to take out the PPI you were required to tick a box to state you wanted the PPI, this clearly indicated that the PPI was optional.
• In the Payment Protection Section of the application form you have ticked the box to select PPI, written your name and date of birth as the insured person. It would therefore appear that you read and understood the PPI section of the application.
• By signing the overall credit agreement, you confirmed that you were happy with contents of the application form and the accounts terms & conditions
• Policy documents were issued to you detailing the benefits, exclusions and cancellation rights. These should have been consulted to ensure the cover was suitable.
• The policy was charged on a monthly basis for over 7 years and clearly detailed on your monthly statements. You could have contacted us at any time to query or cancel this policy.
• We wrote to you during September 2003 to inform you that we were transferring your Chargecard account to a MasterCard account. This letter also included details about the transfer of the PPI policy.
• We wrote to you in January 2007 to make you aware of some changes to your PPI policy. You did not contact us at this time to question or cancel the policy.
• PPI is offered to customers to cover their monthly repayments should the unexpected happen, such as accidents, sickness and involuntary redundancy/unemployment.
• Our policy covers self employed customers should the unexpected happen, such as accidents, sickness, bankruptcy or liquidation.
• Customers can submit a claim on their policy until it is cancelled or the account is closed.

Due to the reasons stated above, I reject your complaint that this policy was mis-sold to you and will not be offering you a refund of this policy. I have enclosed a copy of the application for your reference.
Please note this policy has not been cancelled. Should you wish to cancel this and no longer receive the benefits of the cover, please contact our Customer Services Department on 0845 900 0900.

Whilst I accept that this letter will not provide the response that you had hoped for, I trust that I have been able to clarify M&S Money's position. If you are not satisfied with M&S Money's response, you have the right to refer your complaint to the Financial Ombudsman Service."

I think I am going to follow Cappo's advice and try via the Ombudsman, as M&S just seem to be providing exactly the same responses with slightly different wording each time and it's not getting anywhere.

Incidentally, there's something else that's confusing me about this. Perhaps you might be able to help? In looking out some paperwork, I found a letter dated August 2011 from M&S Money about the PPI, part of which states "[COLOR="rgb(0, 100, 0)"]You have Purchase Protection Insurance as a free benefit on your credit card that covers any items you buy with your card for up to 60 days from date of purchase...[/COLOR]" Is this the same as the PPI we're talking about, and if so why does the letter say it's free when I am paying for it?

Thanks for any information or advice - much appreciated.

With love,

Ruth xx

Hi RUTH, M&S are now showing themselves up as a back street company, remind me to tell my friends all about M&S so they avoid them. Shame their food is good but their financial services are C R A P

Before the FOS, THERE ARE MANY FLAWS IN THIS LETTER
I will send you a further letter but before I do, I would ask Cappo and Amersall AND Dilus to email me (you have my email) and Dizzy Di please
I want your thoughts on this guys as M&S are out of order and need to be reported to the FSA

Thanks, wait to hear from you all

simh2

would appreciate any views on this.

Rang LLoyds tsb today to register a claim for ppi on my credit card, all ok so far. Went out shopping used the same credit card no problems, attempted to use the card a couple of further times - it was declined.
Rang to query why + was told that I had gone over my limit, which was apparently lowered last week (news to me !!! letter apparently sent 24th november) tried to view account info online showed no balance,no credit limit etc. Sorry for rambling on but is it just me that thinks this smell really badly.

cappo

RuthnJasper wrote: »

Hi Beamerguy & Cappo,

Apologies for the delay in responding - was so miserable that I haven't been online much over the past week. Here is the reply that I received:

"Thank you for contacting us recently about the Payment Protection Insurance (PPI) on your account and for your continued patience whilst I have investigated this matter.
I understand from your letter that you feel this Insurance was mis-sold to you and would like a full refund of all premiums paid, plus 8% statutory interest.
I would like to assure you that we take our adherence to the General Insurance regulations very seriously and we would not condone the mis-selling of our products.
The allegations set out in your letter are as follows:
• Unappointed Representative
• Not aware of the exclusions
• Details of PPI
I have now finished my investigation into your complaint and have confirmed my findings below:
• You completed the application in store in your own time, M&S Money were not present so no advice could have been given to you about the merits of this policy.
• The sale of this Insurance is deemed as "non-advised", as M&S Money did not employ appointed representatives in M&S stores at that time.
• Details regarding the PPI and the account terms and conditions were attached to the application form.
• On the application form in order to take out the PPI you were required to tick a box to state you wanted the PPI, this clearly indicated that the PPI was optional.
• In the Payment Protection Section of the application form you have ticked the box to select PPI, written your name and date of birth as the insured person. It would therefore appear that you read and understood the PPI section of the application.
• By signing the overall credit agreement, you confirmed that you were happy with contents of the application form and the accounts terms & conditions
• Policy documents were issued to you detailing the benefits, exclusions and cancellation rights. These should have been consulted to ensure the cover was suitable.
• The policy was charged on a monthly basis for over 7 years and clearly detailed on your monthly statements. You could have contacted us at any time to query or cancel this policy.
• We wrote to you during September 2003 to inform you that we were transferring your Chargecard account to a MasterCard account. This letter also included details about the transfer of the PPI policy.
• We wrote to you in January 2007 to make you aware of some changes to your PPI policy. You did not contact us at this time to question or cancel the policy.
• PPI is offered to customers to cover their monthly repayments should the unexpected happen, such as accidents, sickness and involuntary redundancy/unemployment.
• Our policy covers self employed customers should the unexpected happen, such as accidents, sickness, bankruptcy or liquidation.
• Customers can submit a claim on their policy until it is cancelled or the account is closed.

Due to the reasons stated above, I reject your complaint that this policy was mis-sold to you and will not be offering you a refund of this policy. I have enclosed a copy of the application for your reference.
Please note this policy has not been cancelled. Should you wish to cancel this and no longer receive the benefits of the cover, please contact our Customer Services Department on 0845 900 0900.

Whilst I accept that this letter will not provide the response that you had hoped for, I trust that I have been able to clarify M&S Money's position. If you are not satisfied with M&S Money's response, you have the right to refer your complaint to the Financial Ombudsman Service."

I think I am going to follow Cappo's advice and try via the Ombudsman, as M&S just seem to be providing exactly the same responses with slightly different wording each time and it's not getting anywhere.

Incidentally, there's something else that's confusing me about this. Perhaps you might be able to help? In looking out some paperwork, I found a letter dated August 2011 from M&S Money about the PPI, part of which states "[COLOR="rgb(0, 100, 0)"]You have Purchase Protection Insurance as a free benefit on your credit card that covers any items you buy with your card for up to 60 days from date of purchase...[/COLOR]" Is this the same as the PPI we're talking about, and if so why does the letter say it's free when I am paying for it?

Thanks for any information or advice - much appreciated.

With love,

Ruth xx

i had exactly the same from cap 1 ruth the fos rejected it, i kept pressing them for the ombudsman and it eventually got upheld as an actual disability claim backdated to 2009, this is an uphold but it looks like your going to have to get the fos involved to get an uphold but don't drop it.

cappo

simh2 wrote: »

would appreciate any views on this.

Rang LLoyds tsb today to register a claim for ppi on my credit card, all ok so far. Went out shopping used the same credit card no problems, attempted to use the card a couple of further times - it was declined.
Rang to query why + was told that I had gone over my limit, which was apparently lowered last week (news to me !!! letter apparently sent 24th november) tried to view account info online showed no balance,no credit limit etc. Sorry for rambling on but is it just me that thinks this smell really badly.

Hi sim it's to "punish" you for daring to put a complaint in capital one did exactly the same to me upon putting in a claim, barclays closed my account totally, ha i had the last laugh on them both though.

bacboy

thanks amersall i rang mbna last week the chap didn't know if they would all be sorted together or not,just thought as all loans rolled over each time i had another loan they would sort out together.took advice of forum and emailed ian o.doherty ceo got promt reply from him and matthew brandrick said would chase payment for me.

sorryitsme

I have just been looking through an old car insurance with Diamond, the policy document states it "includes payment protection plan".

It is for £2.50 a month and I was with them for 6-7 years, and for 3 years had 2 car at the same time.

I was completely unaware that I was paying for this service, and have never signed anything stating this was a product that I wanted.

Do I complain the same way as with my loans and credit card?

I already had insurance to cover me if I lost my job, worked with a local authority through some of the years and had a pre exsisting medical condition.

Any advice grately appreciated.

beamerguy

simh2 wrote: »

would appreciate any views on this.

Rang LLoyds tsb today to register a claim for ppi on my credit card, all ok so far. Went out shopping used the same credit card no problems, attempted to use the card a couple of further times - it was declined.
Rang to query why + was told that I had gone over my limit, which was apparently lowered last week (news to me !!! letter apparently sent 24th november) tried to view account info online showed no balance,no credit limit etc. Sorry for rambling on but is it just me that thinks this smell really badly.

You know something, the more I hear about Lloyds Bank, the more I see they do not want customers, everything points to "running out money"

Lloyds are famous for reducing overdraft limits and credit card limits without telling you. Don't believe they sent a letter to you, the post office is bad but not that bad, you are right to think there is a bad smell about Lloyds Bank, why do you think Osorio the CEO went on sick leave ?? He knew that Lloyds TSB are in real trouble ???

My advice is get your self another credit card from another company, it is difficult to say who as they are all in the same situation.

If you think, as it appears, that Lloyds did this to penalise you for requesting PPI payments back, then they must be reported, not just to the FSA or FOS but directly to the Treasury.

In the meantime push Lloyds HARD for selling you a fraudulent PPI.

BE WARNED, this is a bank on the fringe of going bust, all the tell tell signs are very apparent. It is what cash in hand is available. Assets such as mortgaged properties, peoples homes etc, is meaningless if the funds are not readily available and would only become available if they sold them, that is never going to happen.

Lloyds committed fraud on a major scale with PPI's and goodness knows what other financial products. Anyone attempting to reclaim mis-sold PPI's from Lloyds should do so with the utmost speed and PRESSURE is the key word

cappo

beamerguy wrote: »

You know something, the more I hear about Lloyds Bank, the more I see they do not want customers, everything points to "running out money"

Lloyds are famous for reducing overdraft limits and credit card limits without telling you. Don't believe they sent a letter to you, the post office is bad but not that bad, you are right to think there is a bad smell about Lloyds Bank, why do you think Osorio the CEO went on sick leave ?? He knew that Lloyds TSB are in real trouble ???

My advice is get your self another credit card from another company, it is difficult to say who as they are all in the same situation.

If you think, as it appears, that Lloyds did this to penalise you for requesting PPI payments back, then they must be reported, not just to the FSA or FOS but directly to the Treasury.

In the meantime push Lloyds HARD for selling you a fraudulent PPI.

BE WARNED, this is a bank on the fringe of going bust, all the tell tell signs are very apparent. It is what cash in hand is available. Assets such as mortgaged properties, peoples homes etc, is meaningless if the funds are not readily available and would only become available if they sold them, that is never going to happen.

Lloyds committed fraud on a major scale with PPI's and goodness knows what other financial products. Anyone attempting to reclaim mis-sold PPI's from Lloyds should do so with the utmost speed and PRESSURE is the key word

I think your right mate i have no confirming info but LTSB are taking a long time to payout claims now, saying that they all are but something is wrong i feel that they are being dragged into paying out kicking and screaming now.

cappo

the fos view on regulator intervention with the banks regarding the misale of ppi





http://www.out-law.com/page-12041


Sorry guys the post is a bit on the old side