PPI Reclaiming Discussion part 4

belindap1

Hi I am new to the forum and would welcome some advice.

I have for the last year been trying to claim back a ppi refund. My claim has been succesfull and the Company have now got back to me an agreed to a refund.

They sent me an Acceptance Form to complete and return back to them, which I have done, so they can process it send me a cheque of my refund.

They are telling me that the refund by cheque will take 6 to 8 weeks to be sent.

I find this unbelievable and unacceptable, i keep phoning them but feel I am not getting anywhere.

Please advise what other action I can take to enable the fund by cheque be processed and sent.

My complaint has been going on for a year now.

Many thanks

kenskyblueuk

Hi all
I'm in the same boat as katiebbb and I had a phone number given to me last week and I will be phoning him tomorrow so hopefully he will give me the same answer and I will be paid off in december, I will keep you informed. The mans name is Simon but I havn't got his number with me I'll post it tomorrow.

spendy

Hi all ... I am trying to reclaim PPI from Picture and have just rec'd my forms from FSCS. They are asking who the insurance is with, but I am not sure. I can't find it anywhere on the forms which were given to me by Picture.

I took the loan out in 2007 ... Has anyone else claimed from picture during this time and if so, could you please shed some light on the insurance?

Thanks!

beamerguy

belindap1 wrote: »

Hi I am new to the forum and would welcome some advice.

I have for the last year been trying to claim back a ppi refund. My claim has been succesfull and the Company have now got back to me an agreed to a refund.

They sent me an Acceptance Form to complete and return back to them, which I have done, so they can process it send me a cheque of my refund.

They are telling me that the refund by cheque will take 6 to 8 weeks to be sent.

I find this unbelievable and unacceptable, i keep phoning them but feel I am not getting anywhere.

Please advise what other action I can take to enable the fund by cheque be processed and sent.

My complaint has been going on for a year now.

Many thanks

Hi, which bank is it, you need to be emailing the CEO and complain

We probably have the email address for the CEO

kima09

Hi everyone,

Well firstly can I just say a massive THANK YOU to all of you, because without you I wouldn't be leaping up & down with joy today! Some of you may recall my previous posts re: should I claim, and several of you took the time to point me in the right direction & encourage me and answer my questions. As I mentioned previously, I sent the form in.....and today I received a letter from HSBC (The claim was on credit card PPI, I've had the card since about 1995)
So here's the main content of the letter I received - and my question is, do I accept this offer, or do I press for them to go further back? Any ideas anyone please? Thanks guys!!!

LETTER FROM HSBC TODAY
Further to our previous correspondence regarding your complaint about Payment
Protection Insurance, your complaint has been reviewed by the Regulated Sales
Complaints team in accordance with the requirements provided by the Financial -Services Authority.
As a result of my investigations I am prepared to uphold your complaint and I have outlined below how I intend to resolve the matter. As your complaint has been upheld, I have not addressed the individual issues raised.
I am offering to pay redress of £5,510.95 in full and final settlement of your
complaint. Please see the enclosed 'Explanation of Offer' for details of how this
figure has been calculated, along with information about the tax treatment of the
redress.
Should you wish to accept this offer, the 'Acceptance of Offer' form needs to be
completed and returned to me using the prepaid envelope enclosed. Please ensure you
return the form within 6 weeks of the date of this letter to enable us to process the
redress payment and conclude your complaint.
In view of your complaint, I have arranged to cancel your Cardholder Repayment
Protector so that no further premiums are debited. As a result, please be aware that
your credit card will no longer be protected in the event of accident, sickness,
unemployment or death.
Continued I hope that this outcome is acceptable to you. As this is my final decision letter, I am obliged to inform you that if you remain dissatisfied you have the right to refer this matter to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, EI4 9SR, telephone 0845080 1800 (website: www.financialombudsman.org.uk). I enclose a brochure entitled 'Your complaint and the Ombudsman' which explains their role. If you wish to refer the matter to the Ombudsman then you [FONT=ArialMT, sans-serif]should [/FONT]do so within six months of the date of this letter.
If you have any queries, or wish to discuss the content of this letter, please call us on 01179296768 (text phone 0845 7660391) and I will be pleased to help. The lines are open between 9am and 5pm Monday to Friday (excluding public holidays). To ensure that we carry out your instructions accurately, to help us continually improve our service and in the interests of security, we may monitor and/or record your telephone calls with us.
Yours sincerely







Explanation of Offer


Our offer of redress is made up of the following four elements:
1) A refund of the PPI premiums you have paid (from 07/03/2005 to 07/11/2011).
2) Plus any interest that has been debited to your credit card in respect of these premiums.
3) Plus simple interest at 8% on any funds you would have had at your disposal had you not taken out the PP!. This covers any periods where your card account would have been in credit if the PPI premiums had not been debited, as well as interest applied from your last statement date to bring the redress figure up to the current time.
4) Less total amount paid following successful claim in 1997
In your case, we have calculated these figures as follows:
1) £1,951.30
2) £3,322.85
3) £535.12
4) £298.32



full and final settlement of your complaint. 
 Please note we are only required to retain information on your account for the last six
years. If you are able to provide statements showing PPI on your account for the
period prior to our records, please forward these to us for consideration.
Please be aware that subject to your tax status, the gross interest of £535.12
stated in 3) above may be taxable and should be included in your Tax return. [FONT=ArialMT, sans-serif]If [/FONT]
you have any queries regarding this you should contact your local HM Revenue
and Customs Office.

dilus

kima09 wrote: »

Hi everyone,

Well firstly can I just say a massive THANK YOU to all of you, because without you I wouldn't be leaping up & down with joy today! Some of you may recall my previous posts re: should I claim, and several of you took the time to point me in the right direction & encourage me and answer my questions. As I mentioned previously, I sent the form in.....and today I received a letter from HSBC (The claim was on credit card PPI, I've had the card since about 1995)
So here's the main content of the letter I received - and my question is, do I accept this offer, or do I press for them to go further back? Any ideas anyone please? Thanks guys!!!

LETTER FROM HSBC TODAY
Further to our previous correspondence regarding your complaint about Payment
Protection Insurance, your complaint has been reviewed by the Regulated Sales
Complaints team in accordance with the requirements provided by the Financial -Services Authority.
As a result of my investigations I am prepared to uphold your complaint and I have outlined below how I intend to resolve the matter. As your complaint has been upheld, I have not addressed the individual issues raised.
I am offering to pay redress of £5,510.95 in full and final settlement of your
complaint. Please see the enclosed 'Explanation of Offer' for details of how this
figure has been calculated, along with information about the tax treatment of the
redress.
Should you wish to accept this offer, the 'Acceptance of Offer' form needs to be
completed and returned to me using the prepaid envelope enclosed. Please ensure you
return the form within 6 weeks of the date of this letter to enable us to process the
redress payment and conclude your complaint.
In view of your complaint, I have arranged to cancel your Cardholder Repayment
Protector so that no further premiums are debited. As a result, please be aware that
your credit card will no longer be protected in the event of accident, sickness,
unemployment or death.
Continued I hope that this outcome is acceptable to you. As this is my final decision letter, I am obliged to inform you that if you remain dissatisfied you have the right to refer this matter to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, EI4 9SR, telephone 0845080 1800 (website: www.financialombudsman.org.uk). I enclose a brochure entitled 'Your complaint and the Ombudsman' which explains their role. If you wish to refer the matter to the Ombudsman then you [FONT=ArialMT, sans-serif]should [/FONT]do so within six months of the date of this letter.
If you have any queries, or wish to discuss the content of this letter, please call us on 01179296768 (text phone 0845 7660391) and I will be pleased to help. The lines are open between 9am and 5pm Monday to Friday (excluding public holidays). To ensure that we carry out your instructions accurately, to help us continually improve our service and in the interests of security, we may monitor and/or record your telephone calls with us.
Yours sincerely







Explanation of Offer


Our offer of redress is made up of the following four elements:
1) A refund of the PPI premiums you have paid (from 07/03/2005 to 07/11/2011).
2) Plus any interest that has been debited to your credit card in respect of these premiums.
3) Plus simple interest at 8% on any funds you would have had at your disposal had you not taken out the PP!. This covers any periods where your card account would have been in credit if the PPI premiums had not been debited, as well as interest applied from your last statement date to bring the redress figure up to the current time.
4) Less total amount paid following successful claim in 1997
In your case, we have calculated these figures as follows:
1) £1,951.30
2) £3,322.85
3) £535.12
4) £298.32



full and final settlement of your complaint. 
 Please note we are only required to retain information on your account for the last six
years. If you are able to provide statements showing PPI on your account for the
period prior to our records, please forward these to us for consideration.
Please be aware that subject to your tax status, the gross interest of £535.12
stated in 3) above may be taxable and should be included in your Tax return. [FONT=ArialMT, sans-serif]If [/FONT]
you have any queries regarding this you should contact your local HM Revenue
and Customs Office.

Hi kima09, many congratulations on your success :T in answer to your question "can I ask them to go back further" I don't think they can unless you have statements prior to 2005 to prove what you were paying. They only have to hold records for 6 years and that is the length of time they are going back. I would be inclined to accept, well done

kima09

Thanks Dilus, I did wonder about the 1997 reference - if they knew that, and the relevant figures, which was 14 years ago, would that mean that they have the rest of the info? Wish I was one of those people who keep all their old statements!!

dilus

kima09 wrote: »

Thanks Dilus, I did wonder about the 1997 reference - if they knew that, and the relevant figures, which was 14 years ago, would that mean that they have the rest of the info? Wish I was one of those people who keep all their old statements!!

Yes the fact that they know you claimed in 1997 is dangling the carrot somewhat, but you have no statements and do you want to pay £5 for each one that they may or may not have :eek:
It's up to you, you could ask "how come you know I claimed in 1997" but I think that claim will have rolled forward and stayed within the records that they do still hold, time to cut and run I think Lets face it, it is going to take long enough to get what they are willing to put their hands up to without complicating it more

kima09

Hmm, what was interesting was that the acceptance form states that payment will be made within 10 working days, yet I've read a lot on this forum that it takes a lot longer....what should I expect?

cappo

kima09 wrote: »

Thanks Dilus, I did wonder about the 1997 reference - if they knew that, and the relevant figures, which was 14 years ago, would that mean that they have the rest of the info? Wish I was one of those people who keep all their old statements!!

If it's any consolation kima very few of us do.