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PPI Reclaiming Discussion part 4

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Comments

  • Thanks for all your responses, I really appriciate the help and advice. I will keep pushing this. I haven't had a "final response" from them yet but will see what that says when it comes and then take it further. I am at my wits end with this and as i have said I have never received any insurance paperwork from Capital One to prove this has ever existed.
  • beamerguy
    beamerguy Posts: 17,587 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Thanks for your response. i spoke to a woman today and all she said was that the Executive office would respond to me in writing. When I asked to speak to them she said that they were not a "customer facing department".

    You just have to keep hitting them hard.

    Email the CEO, Rich Fairbank and issue a formal complaint to him


    [EMAIL="rich.fairbank@capitalone.com"]rich.fairbank@capitalone.com[/EMAIL]
  • hi beamerguy sent u a pm dont know what happ with my emails
  • eirelav....you heard anything from them
  • Thanks Cappo, Beamerguy and Di3004. I have written a letter to Barclays and will post in the morning. Hopefully I will get somewhere with it. Also, rang Halifax about a credit card I had and they are sending a form for me to fill in.

    Z
  • The other thing that i should mention, incase this makes a difference, is that I have recently signed up to a debt arrangement scheme. Capital ONE continued to add ppi to the card after they had agreed to the DAS and it was that which first alterted me to this. The Debt mamangement company have since told me that this is actually illegal as they have signed an agreement to freeze the interest and any further add ons, however I still need to chase the previous ppi myself and have just learned that the ppi added after the das scheme will be repaid to the card "as a gesture of goodwill" by capital one. This I believe is also illegal because it HAS rto be paid back to me so the DMC are now on the case for that bit.
  • beamerguy
    beamerguy Posts: 17,587 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    The other thing that i should mention, incase this makes a difference, is that I have recently signed up to a debt arrangement scheme. Capital ONE continued to add ppi to the card after they had agreed to the DAS and it was that which first alterted me to this. The Debt mamangement company have since told me that this is actually illegal as they have signed an agreement to freeze the interest and any further add ons, however I still need to chase the previous ppi myself and have just learned that the ppi added after the das scheme will be repaid to the card "as a gesture of goodwill" by capital one. This I believe is also illegal because it HAS rto be paid back to me so the DMC are now on the case for that bit.

    Sounds like Capital One are at it again. Who ever said that Capital One do illegal things ????

    WE ALL DO ?
  • hi joannie yes i heard from barclaycard this is some of the letter.Hi rec letter yest from barclaycard saying it was clear i tick the box for ppi insurance and that they hadnt mis sold it or gave any information and if i was unhappy icould go tothe fos within six months you had any luckx
  • cappo
    cappo Posts: 2,121 Forumite
    hi joannie yes i heard from barclaycard this is some of the letter.Hi rec letter yest from barclaycard saying it was clear i tick the box for ppi insurance and that they hadnt mis sold it or gave any information and if i was unhappy icould go tothe fos within six months you had any luckx


    Hi don't leave it there i had exactly the same with barclaycard near enough down to the letter, i got the usual we will not deal with you over the phone, take it to the fos etc they've just caved in and told the fos there willing to make me an offer, haven't had it yet though lol.
  • Hi cappo...how long did it take with the fos....and what was their reason for rejecting....just to see if it compares with mine and Eirelav complaints thanks.
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