PPI Reclaiming Discussion part 4

irnbru74

Hi,
Does anyone know if the FOS has a timeframe of how long you have to wait from acceptance to calculations of what they owe you?

Many thanks

beamerguy

janeyg24 wrote: »

many thanks for your reply they did settle claim but had to jump through hoops are Lloyds a nightmare to deal with or will mbna not deal with the claim? many thanks again for your help

If you don't ask -- you don't get ... GO FOR THEM, they stole your money

doowahdiddy81

Excellent! Thanks for your replies.

They definitely knew he was self employed, he also had his bank account with them.

I wasn't sure if we could still claim since they had refused and we didn't pursue it. Will get OH to give them a call.

beamerguy

irnbru74 wrote: »

Hi,
Does anyone know if the FOS has a timeframe of how long you have to wait from acceptance to calculations of what they owe you?

Many thanks

This is a sore subject as there nothing laid down, this is where the FSA must step in as Cappo said, to put an end to this rubblish

irnbru74

Hi Beamerguy,
Just thought i'd let you know received a cheque from LTSB at start of week, all in all took 7 days from initial email to pay out!
Thanks again!

beamerguy

doowahdiddy81 wrote: »

Excellent! Thanks for your replies.

They definitely knew he was self employed, he also had his bank account with them.

I wasn't sure if we could still claim since they had refused and we didn't pursue it. Will get OH to give them a call.

Then, you have them by "the short and curly's"

DO NOT DELAY PUT IN YOUR CLAIM NOW.

I mean, if they knew he was self employed and still sold it to your hubby that is what is called FRAUD under the Fraud Act 2006

beamerguy

irnbru74 wrote: »

Hi Beamerguy,
Just thought i'd let you know received a cheque from LTSB at start of week, all in all took 7 days from initial email to pay out!
Thanks again!

A RESULT AGAINST LLOYDS :T

Well done :T:T:T:beer:

bluesteph_2

beamerguy wrote: »

Blue, if you want some help with this motly bunch of bankers owned by us, let me know

Beamerguy, I think I love you!!!!

I emailed Stephen Hester on Monday to chase my claim & I got a reply from the Customer Concerns Team today with my acceptance letter attached.

I was almost too scared to open the attachment but I'm so happy I took your advice. I've copied the main body of the letter below:

21 September 2011


Dear Miss *****
Payment Protection Insurance Policy in association with The Royal Bank of Scotland Loan Account Number ********

You will be pleased to know that I have now finished my review into the concerns that you raised about your Payment Protection Insurance Policy. Your concerns are important to us.

Whilst investigating your concerns relating to the PPI in association with the loan account that you initially complained about, it has to come to light that this loan forms part of a consolidated loan chain. As a result an investigation into all loans within this chain has been carried out.
In the circumstances, and given the amount of time that has passed since you made your complaint, as a gesture of goodwill and without any admission of liability, the Bank is prepared to make you the offer detailed below.
My offer
The Bank is prepared to refund the insurance premiums and interest that you have paid.
We are willing to make you a total offer of £ 7,022.00. For more information as to how this figure has been determined, please see the enclosed redress output forms.

Interest will be paid Gross or net of the lower rate of Income Tax depending on your tax position.
The offer we are making takes into account the PPI premiums you have paid plus the interest applied to them. In addition, and in line with FOS and FSA guidance, we have applied an additional 8% compensatory interest and further interest for any period during which your complaint was on hold due to the British Bankers Association’s legal action.

As you have made a complaint about the way in which the policy was sold to you, please be aware that if you currently have an open loan account and the Payment Protection Insurance policy on this loan has not already been cancelled, it has now been cancelled. As a result of the plan being cancelled, you have lost the benefits that it provides.

Unbelievable!!!! I never expected that!!!! Didn't even consider the fact I had consolidated previous loans!!!!! And I especially love the line "without any admission of liability"!!!

Thank you so much & if anyone else out there is struggling with RBS - please use beamerguy's advice & EMAIL!!!!!!!!

I suppose now the hard work starts in actually getting the money off them but one again, THANK YOU!!!!!!!!!!!!!!

imayblucky

Hi
I am new to this PPI claim and would very much appreciate some advice please. Both my husband and I are retired and over the past 30 odd years we have had a mortgage (due to finish next year), loan and a few credit cards.
These past few weeks we have been receiving calls from various companies stating that we could be due for compensation for being charged on loans, credit cards and mortgage. Today we received another call from someone called Matthew on 01792761040 asking details of our finances. As I was a bit sceptical, I asked a few questions, and the replies I got seemed a bit vague; like he got my details from a database. However, he did stress the fact that they are a government organisation and part of the Ministry of Justice!! When asked how I could verify who he was he said they have a website but he would not give me the website address so I can check it out in my own time but said if I could get on a computer now he would guide me through it as the website is so huge. That got me a bit suspicious so I asked him to call back in an hour, he said he had a dental appointment and would call back tomorrow. The first thing that started alarm bells ringing is that he called me by my middle name (which only family and friends do) and all my official papers are in my first name. I directly Googled it and unfortunately came up with confusing reviews.
I was just wondering if anyone have had calls from them and whether they are genuine. Thank you.

beamerguy

bluesteph wrote: »

Beamerguy, I think I love you!!!!

I emailed Stephen Hester on Monday to chase my claim & I got a reply from the Customer Concerns Team today with my acceptance letter attached.

I was almost too scared to open the attachment but I'm so happy I took your advice. I've copied the main body of the letter below:

21 September 2011


Dear Miss *****
Payment Protection Insurance Policy in association with The Royal Bank of Scotland Loan Account Number ********

You will be pleased to know that I have now finished my review into the concerns that you raised about your Payment Protection Insurance Policy. Your concerns are important to us.

Whilst investigating your concerns relating to the PPI in association with the loan account that you initially complained about, it has to come to light that this loan forms part of a consolidated loan chain. As a result an investigation into all loans within this chain has been carried out.
In the circumstances, and given the amount of time that has passed since you made your complaint, as a gesture of goodwill and without any admission of liability, the Bank is prepared to make you the offer detailed below.
My offer
The Bank is prepared to refund the insurance premiums and interest that you have paid.
We are willing to make you a total offer of £ 7,022.00. For more information as to how this figure has been determined, please see the enclosed redress output forms.

Interest will be paid Gross or net of the lower rate of Income Tax depending on your tax position.
The offer we are making takes into account the PPI premiums you have paid plus the interest applied to them. In addition, and in line with FOS and FSA guidance, we have applied an additional 8% compensatory interest and further interest for any period during which your complaint was on hold due to the British Bankers Association’s legal action.

As you have made a complaint about the way in which the policy was sold to you, please be aware that if you currently have an open loan account and the Payment Protection Insurance policy on this loan has not already been cancelled, it has now been cancelled. As a result of the plan being cancelled, you have lost the benefits that it provides.

Unbelievable!!!! I never expected that!!!! Didn't even consider the fact I had consolidated previous loans!!!!! And I especially love the line "without any admission of liability"!!!

Thank you so much & if anyone else out there is struggling with RBS - please use beamerguy's advice & EMAIL!!!!!!!!

I suppose now the hard work starts in actually getting the money off them but one again, THANK YOU!!!!!!!!!!!!!!

Hey Steph
"Beamerguy, I think I love you!!!!"

Careful girl, you don't even know me xx, not a lot of people know that !

Joking apart Steph, my hearty congratulations and £7,022.00 is a lot of money so very well done.

Yes the old phrase "without any admission of liability" does not really mean much, they just think they are covering themselves, fact is they have admitted they sold you a rubbish policy and you are getting your money back.

NO, it will not be a fight to get your money, you now have the letter.

Ask them, when will they be sending the cheque, pressure still on

I'm sure everyone here will offer their sincere congratulations and let's make sure you get it before Xmas

Well done