PPI Reclaiming Discussion part 4

rodd-y-ler

rodd-y-ler wrote: »

Cheers, spoke with Customer Services, and they agree with me, the loan was still active in 2006/2007, so the details of the agreement should still be on file.

They told me to send a £1 loan agreement copy request to a different address to the one I used for the SAR.

Fingers crossed!

Arg!

So I sent the request as above, but they replied stating without the account reference they couldn't do anything.

Luckily I still have bank statements since 2004, so after some rummaging I found one with my DD payment to ALPF (Allience & Leicester) with a reference number.

Photocopied and sent this information to them, thinking all would be well, then they have replied saying they can't find any record of it.

So I have proof and a reference that I was paying off a loan to an A&L subsidiary in 2006, but Santander (now owners of A&L) can't find any record of it.

Is this a breach of DPA laws?

How can I get this sorted without a copy of the credit agreement?

Help!

cappo

kerry234 wrote: »

hi everyone was looking for some advice from anyone who is reclaiming ppi from lloyds tsb. I received my calculations letter on 27 august and they said if i didn't reply to them they would take this as me accepting payment and would send out a cheque,still not received cheque was wondering if anybody else had?? :rotfl:

Hi kerry a friend of mine has had the same offer i think it's on the level.:)

parsnips

kerry234 wrote: »

hi everyone was looking for some advice from anyone who is reclaiming ppi from lloyds tsb. I received my calculations letter on 27 august and they said if i didn't reply to them they would take this as me accepting payment and would send out a cheque,still not received cheque was wondering if anybody else had?? :rotfl:

my letter too was dated 27th aug and no not received mine yet

cappo

rodd-y-ler wrote: »

Arg!

So I sent the request as above, but they replied stating without the account reference they couldn't do anything.

Luckily I still have bank statements since 2004, so after some rummaging I found one with my DD payment to ALPF (Allience & Leicester) with a reference number.

Photocopied and sent this information to them, thinking all would be well, then they have replied saying they can't find any record of it.

So I have proof and a reference that I was paying off a loan to an A&L subsidiary in 2006, but Santander (now owners of A&L) can't find any record of it.

Is this a breach of DPA laws?

How can I get this sorted without a copy of the credit agreement?

Help!

I've been having this with LTSB luckily i did get some account numbers on the 2 credit cards i had with them and 1 loan they've said that i did'nt have ppi on, ha whats the chance of having a 7k loan and the bank saying don't worry about having ppi, lloyds tsb nah, but yes rodd i'd say it is a breach of the dpa i'd contact the ico and fill in there online complaint form sometimes these banks will not budge

cappo

kerry234 wrote: »

aw thanku for replyin puts my mind to rest just doesn't feel like its ever goin to come thru hopefully we will have some news soon,gud luk!!

Welcome to the forum kerry.

iwantarefund

rodd-y-ler wrote: »

Arg!

So I sent the request as above, but they replied stating without the account reference they couldn't do anything.

Luckily I still have bank statements since 2004, so after some rummaging I found one with my DD payment to ALPF (Allience & Leicester) with a reference number.

Photocopied and sent this information to them, thinking all would be well, then they have replied saying they can't find any record of it.

So I have proof and a reference that I was paying off a loan to an A&L subsidiary in 2006, but Santander (now owners of A&L) can't find any record of it.

Is this a breach of DPA laws?

How can I get this sorted without a copy of the credit agreement?

Help!

I had a loan with ALPF (Alliance and Leicester Personal Finance) which started in 1992 and finished in 1996 and got my complaint to Santander upheld last year. I only had my account number so they must hold onto account information somewhere for a long time. I was mis-sold because I was in HM Forces at time so PPI was useless to me.

di3004

cclissold wrote: »

Afternoon All.

Wondered if someone could let me have the address for LTSB as I am now filling in the claim template for my sister and dont have a clue where to send it. When I did mine I found a list on the internet of all of the addresses of the big banks but i cant find it now.

Ta.

C.x

Hi Wishing you luck on your sisters complaint.

Details also directly on the Lloyds website with address and contacts etc.

1. Send it directly to us
   Send the FOS PPI Questionnaire directly to us at Lloyds TSB, PPI Customer Relations, BX1 1LT.
3. We are committed to resolving complaints. We have employed additional new members of staff to help customers with their queries about PPI policies.

http://www.lloydstsb.com/payment_protection_insurance_complaints.asp

xx:);)

cagey26

This may be a stupid question, so I apologise in advance!

I have seen numerous posts in the forum stating that single, upfront PPI premiums can be seen as reason enough to show a miss-sale, but I have not seen an explanation as to why (although I have not read every post, I'll admit). Would someone be able to clarify the rationale please?

I'm sorry if this is a numpty-like query.
Thanks
KG

smitchy73

cagey26 wrote: »

This may be a stupid question, so I apologise in advance!

I have seen numerous posts in the forum stating that single, upfront PPI premiums can be seen as reason enough to show a miss-sale, but I have not seen an explanation as to why (although I have not read every post, I'll admit). Would someone be able to clarify the rationale please?

I'm sorry if this is a numpty-like query.
Thanks
KG

HI KG and welcome to the forums, it's because it is seen as being a second loan on top of your original loan, plus the interest is charged on the 2nd loan(PPI) for the duration of the main loan, so say you borrow £10k over 15 years, plus £4k for the ppi, you are paying interst on your £14k for the duration, BUT, the ppi only covers you for the first five years.

cagey26

smitchy73 wrote: »

HI KG and welcome to the forums, it's because it is seen as being a second loan on top of your original loan, plus the interest is charged on the 2nd loan(PPI) for the duration of the main loan, so say you borrow £10k over 15 years, plus £4k for the ppi, you are paying interst on your £14k for the duration, BUT, the ppi only covers you for the first five years.

Thank you for that Smitchy - that helps enormously - and makes me feel a little more confident about my complaint

But just to understand more fully, if I change your example slightly, what is the result? If the loan duration was 5 years and the PPI cover was still for 5 five years, then the fact that it is a single premium, in that scenario, would not be a miss-sell? Is that right?

Sorry for being a nuisance - early morning rugby does not make for a fully functioning brain with me!
Thanks
KG