PPI Reclaiming Discussion part 4

LynK_3

nice to have you back Di.

lisajaynec

Welcome back Di and Thank you for the advice
Lisa;)

cappo

sunny8 wrote: »

Think i would be a bit reluctant too cappo, they would most likely try to put words in to their mouth:cool::cool:
Hope your well buddy :)xx

great thanks sunny, hope your ok and feeling a bit better now, as you say sunny i've heard before about the banks trying to get people into the bank to "discuss" calculations,very dodgy

cappo

russabbott wrote: »

Sorry I'll rephrase that....

The return envelope for my acceptance had a green highlighter dot on the envelope. What does this mean?

Pass:money::beer::beer::)Hi russ how's it going

cappo

di3004 wrote: »

Hi Steve, now that would have been a good idea lol :rotfl::rotfl::rotfl:;) x

Welcome back Di i bet you gave those workmen what for lol:cool:

tori2333

I contacted Barclay Card and asked for a copy of my credit agreement and enclosed a £1 chq. They responded:
"As no sum is, or will or may become payable under your credit agreement, Section 78(3)(a) of the Act provides that we are not obliged to provide you with the documents and information you seek. "
I called Barclay card to find out what this meant and no one there would help me and said thats all they could do.
What do i do next? I dont under stand the letter and not sure what to reply.
I contained the chq and the account number from this credit card account that closed in 2007. They should still hold all my information, but whenever i call them, they claim they cannot find me on their system.

Advice please......

lisajaynec

Dear Sir,

Firstly may I apologise or having to email you, I appreciate you are a very busy man but unfortunatley I feel I have no alternative.
I first contacted your company back in January (then outline your comments and timescale as on your post above).

finish it along the lines of,

As I'm sure you understand that as a long time, loyal customer I feel very let down and am hoping that perhaps you can help me. I am reluctant to take this complaint to the FOS but if I don't recieve a reply within 14 days I will have no alternative but to do so.

Hope this helps.(not trying to tell you how to write your letters or what to do!) Good Luck


Thanks LynK, i emailed ceo at 6pm last night and got a personal reply at 10.40pm saying no need to apologies and gave me the name of the person who he would allocate to look at my complaint, so it does work:j
Fingers crossed and thanks everyone for your support, think i would have given up if it wasnt for all your support and help
Good luck all today;)

cappo

tori2333 wrote: »

I contacted Barclay Card and asked for a copy of my credit agreement and enclosed a £1 chq. They responded:
"As no sum is, or will or may become payable under your credit agreement, Section 78(3)(a) of the Act provides that we are not obliged to provide you with the documents and information you seek. "
I called Barclay card to find out what this meant and no one there would help me and said thats all they could do.
What do i do next? I dont under stand the letter and not sure what to reply.
I contained the chq and the account number from this credit card account that closed in 2007. They should still hold all my information, but whenever i call them, they claim they cannot find me on their system.

Advice please......

Hi tori, if you've had no joy with barclays you could sar them they would have to provide this under the data protection act 1998 if the account is closed they are unfortunately within there rights to refuse to do what you ask but they can't refuse a sar link below with info



https://forums.moneysavingexpert.com/discussion/1475553

interested_81

di3004 wrote: »

Hiya

Sorry for the delay in getting back to you, I've been off air most of today and yesterday.

I would contact the FOS and explain your situation on this one, or even ask them to write to them on your behalf, as you feel your not getting anywhere, tell them you still feel it was mis sold and even though its not ppi, you were still sold a financial product.
Give it a go, let me know how you get on, cheers x:)

Thanks Di
Will give the FOS a ring see what they say .

di3004

LynK wrote: »

nice to have you back Di.

Thank you x:D;)