PPI Reclaiming Discussion part 4

MR_G_1979

Ok, thanks. Time to get spending.

DoreenH01

we took out a claim against Natwest and we were succesful and they agreed to pay us £4700. We sent the signed paper back to them at the end of June accepting their offer. The paper said we would be payed in full within 28 days, it is now 7 weeks and no sign of the money.

My Husband rang them last week and they promised to have the cheque in the post that afternoon. We are still waiting. I rang the ombudsman but they have such a backlog of cases they couldn't help. can anybody advice me on what to do next or on how long we are going to have to wait for this money?

Thanks

viccaleva

I sent off a claim to HSBC for a loan which I've now completed. However, on the letter they have sent to say they have received the complaint they also list 2 previous loans which were consolidated into the one I've just finished paying off, Does this mean that they are looking into all 3?

smitchy73

MR_G_1979 wrote: »

Ok, thanks. Time to get spending.

Make sure your debts are clear first, then spend:D Oh and as my old granny used to say - don't spend it all in one shop!

smitchy73

DoreenH01 wrote: »

we took out a claim against Natwest and we were succesful and they agreed to pay us £4700. We sent the signed paper back to them at the end of June accepting their offer. The paper said we would be payed in full within 28 days, it is now 7 weeks and no sign of the money.

My Husband rang them last week and they promised to have the cheque in the post that afternoon. We are still waiting. I rang the ombudsman but they have such a backlog of cases they couldn't help. can anybody advice me on what to do next or on how long we are going to have to wait for this money?

Thanks

If you can scan in the letter your received and send it as an attachment to [EMAIL="stephen.hester@rbs.co.uk"]stephen.hester@rbs.co.uk[/EMAIL] he's their CEO Natwest/RBS are the same. Although to be on the safe side i know alot of places including RBS/Natwest have been given 8 weeks to make their payments/calculations but no harm in emailing to chase it up, if you have a customer service email that you may have already been using copy them into as well.

smitchy73

viccaleva wrote: »

I sent off a claim to HSBC for a loan which I've now completed. However, on the letter they have sent to say they have received the complaint they also list 2 previous loans which were consolidated into the one I've just finished paying off, Does this mean that they are looking into all 3?

The FSA have advised banks that they should look at all loans on a customer's history if it had ppi on it when a complaint has been made about one of them, so yes they will be looking at all three.

Good luck and keep us posted on your journey and success.:D

DoreenH01

smitchy73 wrote: »

If you can scan in the letter your received and send it as an attachment to [EMAIL="stephen.hester@rbs.co.uk"]stephen.hester@rbs.co.uk[/EMAIL] he's their CEO Natwest/RBS are the same. Although to be on the safe side i know alot of places including RBS/Natwest have been given 8 weeks to make their payments/calculations but no harm in emailing to chase it up, if you have a customer service email that you may have already been using copy them into as well.

Thank you I will try that.

viccaleva

smitchy73 wrote: »

The FSA have advised banks that they should look at all loans on a customer's history if it had ppi on it when a complaint has been made about one of them, so yes they will be looking at all three.

Good luck and keep us posted on your journey and success.:D

Thank you and fingers crossed if upheld the kids could be having their best Christmas yet

cappo

Thanks for the comments on previous page marksman,could'nt respond with quote as the previous page is not reading properly on my computer but this page is ok, thanks mate,hope you having GOOD WEEKEND.

cappo

DoreenH01 wrote: »

we took out a claim against Natwest and we were succesful and they agreed to pay us £4700. We sent the signed paper back to them at the end of June accepting their offer. The paper said we would be payed in full within 28 days, it is now 7 weeks and no sign of the money.

My Husband rang them last week and they promised to have the cheque in the post that afternoon. We are still waiting. I rang the ombudsman but they have such a backlog of cases they couldn't help. can anybody advice me on what to do next or on how long we are going to have to wait for this money?

Thanks

Hi doreen threaten to contact the fsa that should do the trick.:)