PPI Reclaiming Discussion part 4

lauzflow

hey all , now the banks have been given double the time to look at complaints eg.. 16 weeks ! does it mean they have to have a desicion for you by then or can it take longer ? i asked my local branch manager and the ones dealing wiv my complaint but they have no idea ? thx in advance

boycey01

lauzflow wrote: »

hey all , now the banks have been given double the time to look at complaints eg.. 16 weeks ! does it mean they have to have a desicion for you by then or can it take longer ? i asked my local branch manager and the ones dealing wiv my complaint but they have no idea ? thx in advance

Hi there,

Well when I spoke to someone at Halifax Customer Services the other week I asked this question. The lady said that all the complaints that were submitted before 5th May 2011 have got to be sorted by 31st august. No ifs or buts they have got to of reached a decision by then. I guess its the same for the ones with the 16 week extension.
Hope this helps :)

cappo

citibird27 wrote: »

Cappo, you are a real darling to help out...and so quickly...:A

And you resisted the temptation to point out that women should be more organised!!:):D x

Ha ha citibird as if i would.

cappo

lauzflow wrote: »

hey all , now the banks have been given double the time to look at complaints eg.. 16 weeks ! does it mean they have to have a desicion for you by then or can it take longer ? i asked my local branch manager and the ones dealing wiv my complaint but they have no idea ? thx in advance

Hi lauzflow,they have to be done by this extension date,or they'll be huge fsa fines,i have heard on the grapevine the banks are having panic attacks about getting done at the moment.

IANC

lauzflow wrote: »

hey all , now the banks have been given double the time to look at complaints eg.. 16 weeks ! does it mean they have to have a desicion for you by then or can it take longer ? i asked my local branch manager and the ones dealing wiv my complaint but they have no idea ? thx in advance

cappo wrote: »

Hi lauzflow,they have to be done by this extension date,or they'll be huge fsa fines,i have heard on the grapevine the banks are having panic attacks about getting done at the moment.

Indeed.

Failure is not an option apparently.

I would imagine that this will mean more will be upheld and the redress just calculated rather than faffing about, which wastes time.

They are unlikely to just reject complaints leading up to the deadline as this will look like a deliberate stalling tactic and FOS/FSA will take a very dim view of that.

The FSA will start dishing out fines soon if complaints continue to be upheld by FOS after being rejected by banks.

lauzflow

thanks boycey, cappo and ianc thats good to know.. glad someone noes cus the bank manager and those who are dealing wiv the complaint dont seem to know much ! shockin ! thanks again guys you are all fantastic on this site and its helped me out so much x x

lucieloo

k77mss wrote: »

hi guys just want to say good luck everybody hope this week brings good news am off on holiday tomoz thanks to rbs paying me what i was due will be keeping up to date hopefully on my phone if i can get connected.hope there is a pile of good news on the mat when i get back good luck

Hi k77mss

Have u received a letter from society of lloyds?

citibird27

The_Marksman wrote: »

oh no! not a bad day! whats happened?

Hi Marksman...nothing in particular, thanks...just one of those days, and the rain never stopped, so everything wet and gloomy.:(
Although this forum is good for cheering up!

However, today is another day...and am certain that for some on this forum there will be letters and phone calls to shout about...:):) x

citibird27

cappo wrote: »

Ha ha citibird as if i would.

Wouldn't blame you, Cappo...a chance to swipe back after all the comments I made about men and multitasking etc...( although, doesn't make them any less true )..Haha!!:rotfl::rotfl:x

citibird27

cappo wrote: »

Hi lauzflow,they have to be done by this extension date,or they'll be huge fsa fines,i have heard on the grapevine the banks are having panic attacks about getting done at the moment.

Hi Cappo, this is interesting...do you think the threat of fines will have a real impact on how they speed up this process? Also, wouldn't it be a real positive if the threat of fines stopped some banks, such as Cap One, just saying no to almost every claim?:)