PPI Reclaiming Discussion part 4

kima09

cappo wrote: »

Hi kima you could request the paperwork directly from the bank i've now got details from LTSB of all my accounts going back 18 years,it;s worth a try. they should tell you who underwrote the policy if you can get them to admit what your details are,i think the more claims people put in the more of a pain the banks are going to be but then as we know they don't need a lot of encouragement to be nuisances do they

Ha, yes, thats very true!! :wall:
I've written to them today asking for a copy of the original agreement and the T&C's, so I'll see what they come back with.

mumofjanda

Hi!

Could anyone point me in the direction of the SAR template please? I had it the other day but can't find it now!:o

Thanks!

ImmortalQueen

amersall wrote: »

Did they give your friend a breakdown in writing of the choices?

The bank wrote they were going to settle the complaint in the following manner:
oCalculate a full refund of the PPI premiums that have been paid
oAdd interest charged on the premiums during the term of the loan
oRemove any outstanding payments and interest remaining on the PPI loan.
oTo give you the choice of reducing your monthly repayments (assuming you wish to accept the offer

Via the phone my friend agreed to keep the current monthly payment so that they’d be overpaying the loan to bring down the term, instead of reducing the monthly payments as offered above.

amersall wrote: »

As they cannot take the whole ppi off the loan,give it back to your friend and then take this off the loan balance as well,as your friend would have had this twice.

We understood that the money given to my friend was not to pay back the PPI but for the mistake of the mis-sold policy.

amersall wrote: »

As the loan is still running,if proper redress was given,the ppi monthly amounts paid to date with interest should have gone back to your friend and the whole ppi taken off the loan to reduce the monthly payment by the ppi monthly amount

amersall wrote: »

This was not the case,as your friend got the whole ppi back to them,but should have been told to take the excess ppi (what had not yet been paid back to the loan) back off the loan to reduce the monthly payment.

I totally agree although my friend was given the £5k, at no point in any of the letters were they told to take the £5k and pay it towards the loan. Or the bank to use the money to pay the PPI, taking the loan back down to £20k +interest = £24K.

amersall wrote: »

Can you find out how much longer the loan had to run and what breakdown your friend got after the redress?,as this would help.

The loan was taken out in Nov 2007 for 5yrs and the term runs out Nov 2012.
The amount borrowed was £20 + £5k PPI + interest = £31K.

My friend didn't receive a breakdown, they believed the PPI had been removed as stated in the letter and that the overpayments were helping to bring down the term as confirmed via phone.

amersall wrote: »

Has the loan reduced at all?

This isn’t happening - looking at all of my friend’s loan statements from the beginning of the loan in 2005 to when the PPI should have ben removed in 2009, the overpayments have made no difference in reducing the term. If the loan runs to term, then my friend will have paid the full £31K with the loan ending in Nov 2012

When my friend challenged the bank again as to why the loan is not reflecting the true amount to be paid back or, that whilst they're no longer paying the PPI, the value of it has remained on the loan. My friend got a reply stating that their personal bank and Internet bank will still reflect that they opted for PPI as the branch and system do not alter the records to reflect the changes, but PLSC have updated the records. My friend received statements only to find again that even they clearly state, and as my friend highlighted, the PPI amount still very apparent and evident on the loan.

ImmortalQueen

mumofjanda wrote: »

Hi!

Could anyone point me in the direction of the SAR template please? I had it the other day but can't find it now!:o

Thanks!

As a newbie, I can't post links, but if you look at page 937 and post 18736, di3004 being the fab person she is gave me the link yesterday as I might need it too . But she did mention that you need to tweak it.

Read the rest of the posts below it as they offered some useful nuggets to put into it.

Good luck

di3004

Dizzywithmoney wrote: »

I put in my claim around 12th April 2011 and got my offer yesterday from HSBC. They had only gone back 6 years and I didnt have any proof that my card was taken out around 2000.

Well done on your offer :T:j Congratulations!:beer:

di3004

Lally wrote: »

I sent off 2 letters on behalf of my brother on 1st June. the first one (RBS) replied to say they needed the policy numbers, I'm trying to get them now. I think they could have found them, but never mind :rotfl:

The other company (Lloyds) haven't replied. Am I right in thinking they have a certain timescale in which to reply? Worried they never got the letter.

Hiya

They should acknowledge your complaints within a week or 2 of receiving them, then in general have 8 weeks, but they may ask for more time.
Also the FSA have given the main of the banks permission to have extra time.

You could always chase up Lloyds if you have not heard anything at all here.
[EMAIL="Customer.Care.Insurance@lloydsTsb.co.uk"]Customer.Care.Insurance@lloydsTsb.co.uk[/EMAIL]

Good luck on your reclaiming.;)

di3004

cappo wrote: »

Di could you get me natalie ceeneys email and hardcopy address for the fos,i'm hearing so much about cap 1 on all the forums i think i will write to her and ask her what she's going to do about the unfair advantage that capital one have over us, also guys if Di posts this up it might be an idea if we get some muscle behind us, so feel free to all have a go as i feel it's going to be the only way to break cap 1's stranglehold over us,what do you all think.

Hi Cappo

So sorry I was not here earlier, and I've only just came across this, sorry hon .

In regards of Natalie I would personally write a hardcopy letter but as you know its best to send by signed for recorded delivery, so you can check the status of delivery via Track and Trace - Royal mail.;)

So address it to:

The Chief Executive/Natalie Ceeney
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

In regards of her email, it maybe something like for example:
[EMAIL="Natalie.Ceeney@financial-ombudsman.org.uk"]Natalie.Ceeney@financial-ombudsman.org.uk[/EMAIL]

Or [EMAIL="Chief.Executive@financial-ombudsman.org.uk"]Chief.Executive@financial-ombudsman.org.uk[/EMAIL]

But not certain, although I did find some details of her here.....
[EMAIL="natalie.ceeney@nationalarchives.gov.uk"]natalie.ceeney@nationalarchives.gov.uk[/EMAIL]

Whether or not she will respond to the 3rd one though I'm not sure really because I found that one on a profile sort of site lol.

Good luck x

di3004

Dirks_Engine_Room wrote: »

Evening all,

Posted yesterday regarding asking RBS to look at reviewing their PPI decision after rejecting for a third time. Pointed out that they accepted my other claim (admitted no responsibility and gesture of goodwill etc) and so as I was looking for consistency. In e-mail box at 12:00 today :

"Dear Mr Dirks Engine Room,

Your appeal was reviewed this morning and I am pleased to say that we have upheld your claim in respect to PPI/******. Therefore we will be making you an offer of settlement in accordance with FSA guidelines.

As your claim has been considered previously by the Financial Ombudsman Service, they will write to you with the formal decision. Regrettably, I cannot provide you with the figure that we will be offering you, as this has yet to be agreed with the Ombudsman. However, I have been told they intend to write to you in the next 7-10 days with our decision along with our offer.

Finally, I realise this has been a protracted process and I apologise that it has gone on for so long. However, I would like to thank you for your patience and I wish you well for the future.

Yours sincerely

** *********"

I have to say the gentleman that I have dealt with for the last 4 weeks on both claims (via mr Hester) has been excellent. Very efficient and makes a pleasant change.

Wow, that is a lovely surprise :T:j well done, great news and Congratulations!:beer:

di3004

The_Marksman wrote: »

Ive one win with Egg and one loss,

or what do i do next?

the letter from egg is:

I would like to assure you that i have carried out a full review of your account and
all our records indicate that there have been no ppi premiums charged to your
account within the last six years (loan started in 1998 & paid off in 2000).

It is the policy of egg not to refund ant charges that were applied more than six years prior
to the date of your complaint. Therefore, in line with this fact your complaint has been rejected
(boo)

where or what should i do next please?

thanks x.

Do you have any proof at all you were paying PPI?

If you have anything at all to prove this then send them photocopies, but otherwise if you still know for definate you were paying for ppi and you have no paperwork, do as Cappo suggests, take it to the FOS, they will have to send all info to them when the FOS request for it.;)

di3004

kima09 wrote: »

Ok just another really silly question, with an HSBC credit card thta started mid '90's, with ppi, would the ppi provider be HSBC or someone else? How would I find out who the provider was, if its not HSBC, as I will need the policy number for the ppi won't I, and that will be different to the card number? Or is it? groan..................

Hiya
I would assume it would be HSBC and its the same account number as well i believe.;)