PPI Reclaiming Discussion part 4

amersall

lee2021 wrote: »

where would this site be without you di. Xx:t

ditto ditto ;)ditto :A:A

di3004

amersall wrote: »

ditto ditto ;)ditto :A:A

Aww you too :A:A:beer: XXX

Mrsrobinson_2

Just a quick update on my situation with Combined Solutions: I have asked them to return my paperwork as it is clear they are not making any effort on my behalf. I just hope I receive the paperwork soon as I want to send everything to FOS. I spoke with FOS yesterday and the advisor feels, like me, that CS were chasing the wrong party. I have felt all along that my claim is with Paragon who threw a broker into the mix to divert attention from them. I never signed anything with a broker; I never even spoke to a broker; all my dealings were directly with Paragon. I am so angry with Combined Solutions; they have sat on this for five months and not progressed matters any futher (I had already got all the SAR info from Paragon so they didn't even have to do that). I am now back to 'square one' and feeling more than a little disheartened. It is bad enough when the lender messes around but when a consultant does the same it is very upsetting.

rachaels_2

an update on the following problem:-

I have recently received settlement for reclaiming a ppi. However i am not happy with the invoice from the company who claimed it on my behalf. (I-smart consumer services).
The loan is a 15 year loan, with 12 years left. I-smart have charged us 25% of the refunded ppi that we have paid over the last 3 years. We are happy with that. I though that was it. Job done.
I-smart also want 25% of the rest of the value of the ppi over the next 12 years! (as we benefit from not paying it)!
This means our refunded ppi claim amount equals their invoice.
What a waste of time and money!!
I have paid them the 25% of our settlement and asked them to prove to me where and when I agreed to pay the rest. I received no terms and conditions. Our claim was a result of them phoning us.
Please can anyone help me out? I am sure I have a reason to complain about this.

I spoke to Ministry of Justice today and was very pleased to hear that "Claims companies CANNOT charge you a fee on money you have not paid".

(future benefits or refunded premiums to a loan).

I am still waiting to hear back from i-smart.

I'm feeling much happier since being on this forum. Thanks again to those who gave me advice.

Alpine_Star

rachaels wrote: »

I-smart also want 25% of the rest of the value of the ppi over the next 12 years! (as we benefit from not paying it)!

Do you mean they want 25% of what you would have paid in PPI premiums had the policy not been cancelled?

Who cancelled the policy? You or ismart?

Mrsrobinson_2

I have just been told by CS that they have handed over my request for paperwork to the 'Cancellation Team' who will write to me in the next few days to with regard to me cancelling their services. I think I am going to have a charge for their involvment in this even though they have done nothing for me? Has anyone else had experience of cancelling a reclaim consultant?

stereo_mike

Mrsrobinson wrote: »

I have just been told by CS that they have handed over my request for paperwork to the 'Cancellation Team' who will write to me in the next few days to with regard to me cancelling their services. I think I am going to have a charge for their involvment in this even though they have done nothing for me? Has anyone else had experience of cancelling a reclaim consultant?

Knowing these types of companies very well, they will now try to charge you there usual fee plus VAT on your "potential" claim value. Therefore if your potential claim was for £5,000 they will be asking for around £1,468.75.

I would check your terms of instruction for further clarification.

Mrsrobinson_2

How can they do that if they have done nothing for my claim?

They can try but since I don't have the claim settled I don't have the money.

The biggest problem is that they won't release their part in this which precludes me from pursuing the claim myself or engaging a reputable agency.

Mrsrobinson_2

These are the terms and conditions:

This document sets out the Terms of Engagement for the appointment of Combined Solutions (GB) Ltd to act on the Client’s behalf in all aspects of the administration & negotiation of the claim.

1. Definitions

1.1 “Claims(s)” means the Client’s claim or claims against the Company relating to the mis-selling of an endowment of payment protection insurance policy or policies; or the application of unlawful charges to the account (s) of the client;

1.2 “Client” means the policy holder/account holder(s), whose details are set out in the Letter of Authority and who have appointed Combined Solutions (GB) Ltd to provide the Service;

1.3 “Company” means the Financial Institution and or persons to whom the Letter of Authority is addressed being the Insurance Company, Bank, Building Society, Credit Card Company or financial Advisor or any other entity which sold the policy or gave the advice to the Client, or applied the unlawful charges (including for the avoidance of doubt any employee, director, agents, representatives and associates of said entities or any other entity and /or any of their predecessors);

1.4 “Compensation” means any sum paid or awarded as calculated at the time of the award that would not have been paid if the Claim had not been made;

1.5 “Combined Solutions (GB) Ltd” means this firm, a limited liability partnership and a third party claims handler, registered with number 06626793 having its registered office at 38A High Street, Northwood, Middlesex, HA6 1BN.

1.6 “Fee” means the fee of 25% plus VAT of the Compensation, payable to Combined Solutions (GB) LTD for the Service carried out by it. For example, if we recover £1,000 compensation, our fee would be £293.75 (inclusive of VAT) and you would receive £706.25;

1.7 “Letter of Authority” means the letter included in the claim pack to be sent to the Company from the Client;

1.8 “Service” means the services provided by Combined Solutions (GB) Ltd including assessing the viability of, preparing, submitting and negotiating your Claim; and

1.9 “Terms” means these terms of engagement.

2. Conduct of Engagement

2.1 By signing and returning the Letter of Authority, the Client hereby agrees to be bound by the Terms and appoints Combined Solutions (GB) Ltd to provide the Service for such period as to all Combined Solutions (GB) Ltd to assess, and if reasonably possible, to complete the Claim.

3. The Client Will:

3.1 by completing and signing the Letter of Authority give Combined Solutions (GB) Ltd his/her/their consent and full authority to deal with the Company on the Client’s behalf and to obtain relevant information from whatever source on a continuing basis;

3.2 deal promptly with every reasonable request by Combined Solutions (GB) Ltd for authority to deal with the Company on the Client’s behalf and to obtain relevant information from whatever source on a continuing basis;

3.3 promptly inform Combined Solutions (GB) Ltd of any relevant matters affecting the Claim;

3.4 hereby assign his/her/their entitlement to any Compensation to Combined Solutions (GB) Ltd. The Client hereby agrees to the Company remitting the compensation to Combined Solutions (GB) Ltd and for Combined Solutions (GB) Ltd to retain the Fee before paying the balance of the Compensation to the Client. Notwithstanding such agreement, should the Compensation be paid direct to the Client, Combined Solutions (GB) Ltd will invoice the Client for the Fee which will become immediately due and payable by the Client to Combined Solutions (GB) Ltd. If this fee is not paid in full within 30 days of the dated invoice it shall be deemed a termination of the Agreement and will be fall under clause 3.6 below;

3.5 give Combined Solutions (GB) Ltd the right to deal exclusively with the Claim, unless otherwise agreed in writing by the Client and Combined Solutions (GB) Ltd;

3.6 subject to clause 3.7 below, if this Agreement is terminated by the Client for any reason, pay Combined Solution (GB) Ltd either £500 plus VAT (cancellation fee) or, if the Claim has already been submitted by Combined Solutions (GB) Ltd and Combined Solutions (GB) Ltd proceeds with the Claim and the Claim is successful, the Fee or the cancellation fee, whichever is the greater;

3.7 if the Client terminates this agreement and Combine Solutions (GB) Ltd proceeds with the Claim, if the Claim is unsuccessful and no Compensation is payable to the Client, the Client will not be liable to pay the said sum of £500 plus VAT referred to in clause 3.6 above or any monies whatsoever in respect of the claim; and

3.8 for the avoidance of doubt not to be liable for any charge in respect of the Claim if the Claim is pursued and the Company pays no Compensation.

4. Combined Solutions (GB) Ltd will:

4.1 rely on the information and document provided by the Client to Combined Solutions (GB) Ltd as being true, accurate, and complete. Combined Solutions (GB) Ltd will not audit, test or check such information or document except where it is under legal obligation to do so;

4.2 use its reasonable endeavours to obtain the maximum Compensation for the Claims which are pursued;

4.3 accept no liability for an unsuccessful Claim or for the amount of Compensation paid to the Client;

4.4 promptly notify the Client if the Claim is not to be pursued. It is at Combined Solutions (GB) Ltd’s sole discretion to decide whether or not to proceed with the Claim at any time during the claims process but Combined Solutions (GB) Ltd must act reasonably in taking any such decision;

4.5 promptly notify the Client of the outcome of the Claim;

4.6 as soon as is reasonably practicable following the settlement of a Claim and the payment of Compensation by the Company to Combined Solutions (GB) Ltd, pay the Client the balance of the Compensation, after deducting the Fee; and

4.7 preserve confidentiality, including the Client’s personal information (even when this Agreement has terminated and the Client is no longer a client), save as expressly or implicitly authorised to the contrary including where disclosure is made at the Client’s request or with the Client’s consent in relation to pursuing the Claim or where otherwise required by law.

5. Disclaimer

5.1 Combined Solutions (GB) Ltd accepts no liability for any loss suffered by the Client by entering into this Agreement and specifically in the event that no Compensation is paid to the Client by the Company. Any claim by way of consequential damage arising out of any act or omission or commission by Combined Solutions (GB) Ltd is specially excluded.

5.2 You are aware that you could complain directly to the Company at no cost, with the ability to take matter further with the Financial Ombudsman Service yet still wish to pursue your complaint via Combined Solutions (GB) Ltd.

5.3 Please note you have 14 days (which starts from the date you signed the authority) to cancel your authority, instructing us to act on your behalf.

5.4 Full details of Combined Solutions (GB) Ltd internal complaints handling procedures are available upon request.

5.5 Combined Solutions (GB) Ltd is regulated by the Ministry of Justice in respect of regulated claims management activities; our authorisation number is CRM19874.

6. Governing Law

6.1 This Agreement shall be subject to the laws of England and Wales.

:mad::mad::mad:

megpie18

Hi there, I read in my email that the FOS was taking upto 2 years to process PPI mis-selling claims.

OK - some background - I took a loan out with EPF in June 2007 - this was brokered by Norton. When my parents financial advisor had a look at my loan agreement he realised I had PPI. I didn't even know what PPI was. He informed me that it was insurance and as I have certain medical conditions it means that I wouldn't be covered if I needed to claim.

The insurance has been taken up front of the loan payments. I started my process on 17/11/2008 with a claims company who expect 20% +VAT for 'working on my behalf' to claim the money back.

In June 2009 my claim was referred to the FOS by the claims company as Norton were refusing my claim - and ignoring follow up requests.

My claim has been through 3 different levels of Adjudicators who have all upheld my claim. Since May 2010, my claim has been referred to an Ombudsman - it is still waiting to be reviewed by an Ombusdsman. The Ombudsman team cannot inform me of a timescale of when my claim will be allocated to an Ombudsman.

I am experiencing financial problems and the worry of this is now impinging on my health.

Basically, can I 'sack' the claims company - as all they post on my 'claims tracker' is the same statement - the FOS have written to explain this case is taking longer than usual to process - when as I said - its still not been assigned to an Ombudsman.

Sorry for rambling.