PPI Reclaiming Discussion part 4

di3004

ceefercat wrote: »

I wrote to Tesco bank and HFC regarding PPI on loans I have with both of them and I received nearly £5000 from HFC without a fight from them - which included interest at 8% - and Tesco said I'm covered for pre-existing conditions. I wish I'd realized that 2 years ago when my MS became too bad for me to work at that time, but I'm in the process of making a new claim now as I was in hospital in July.

I am SO relieved but I'm also amazed as I'm a born pessimist with very little self confidence. And if I can do it, anyone can!! For the price of 2 stamps I received a very useful sum of money and information which will allow me to make a claim.

Julie

Fantastic Julie, well done and Congratulations to you.
:T:beer::j

Elumonq

di3004 wrote: »

Hi there

And not a problem, I will try.;)

First of all was The Funding corporation the ones who set up and sold you the policy?
As you will know you pursue the ones who set the loan up in the first place, so if this is the case and they have let you down by stating that they the FOS are unable to help because the business were not regulated at the time of when you taken out the loan, i would still give them a ring anyway.
....

Dear di,
Again many thanks for the quick reply.
Well, its was my partner who rang Capital One with whom she had a credit card running. Capital one discussed the loan with her and agreed the terms. But when the credit agreement arrived, it was with The Funding Corporation headed letters. But this credit agreement was attached to a letter sent by Capital One Customer Service.
The letter started by:
"Thank you for choosing Capital One Personal Loan provided by The Funding Corporation. We are delighted that you have chosen to take this loan and are confident that you will be happy with the fast, efficient service provided by Th Funding Corporation.
The personal loans on offer have been designed to suit a variety of borrowing needs from as little as £1000 to a more substantial £25000. One of the reasons why we chose The Funding Corporation is because they offer attractive rates and have a customer care programme designed to deal with any of your queries or concerns quickly and sufficiently.
....
..."

At the bottom of this one page Capital one letter, is is printed in bold and underlined the following text:
"Your Capital One Personal loan has been provided by The Funding Corporation. We carefully selected TFC to ensure that you enjoy the same high levels e and quality that you would expect from Capital One.
Capital One and The Funding Corporation - working together to bring you quality."

This one page letter which accompanied the Credit Agreement has a big header logo of Capital One (no logo of TFC) but does not mention the address of Capital One. It is the TFC address that we find at the bottom of the page.

Di,
If I understood you last reply, I had to make my claim to Capital One and not TFC, am I right?
If it is the case then my chances will be enhanced as Capital One has already been punished by the FSA for failing to treat customers fairly. So if I need to write now to Capital One, do I need to make any reference to the claim I made to TFC?

I am sorry to have written this long text to explain our situation, but I thought it was necessary to do so for your understanding.

Thanks a lot for your help.

Best regards.
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di3004

Elumonq wrote: »

Dear di,
Again many thanks for the quick reply.
Well, its was my partner who rang Capital One with whom she had a credit card running. Capital one discussed the loan with her and agreed the terms. But when the credit agreement arrived, it was with The Funding Corporation headed letters. But this credit agreement was attached to a letter sent by Capital One Customer Service.
The letter started by:
"Thank you for choosing Capital One Personal Loan provided by The Funding Corporation. We are delighted that you have chosen to take this loan and are confident that you will be happy with the fast, efficient service provided by Th Funding Corporation.
The personal loans on offer have been designed to suit a variety of borrowing needs from as little as £1000 to a more substantial £25000. One of the reasons why we chose The Funding Corporation is because they offer attractive rates and have a customer care programme designed to deal with any of your queries or concerns quickly and sufficiently.
....
..."

At the bottom of this one page Capital one letter, is is printed in bold and underlined the following text:
"Your Capital One Personal loan has been provided by The Funding Corporation. We carefully selected TFC to ensure that you enjoy the same high levels e and quality that you would expect from Capital One.
Capital One and The Funding Corporation - working together to bring you quality."

This one page letter which accompanied the Credit Agreement has a big header logo of Capital One (no logo of TFC) but does not mention the address of Capital One. It is the TFC address that we find at the bottom of the page.

Di,
If I understood you last reply, I had to make my claim to Capital One and not TFC, am I right?
If it is the case then my chances will be enhanced as Capital One has already been punished by the FSA for failing to treat customers fairly. So if I need to write now to Capital One, do I need to make any reference to the claim I made to TFC?

I am sorry to have written this long text to explain our situation, but I thought it was necessary to do so for your understanding.

Thanks a lot for your help.

Best regards.

Hi there

If Cap one arranged the finance, then yes its them you pursue, and as they are one of those companies that were fined to what I know of, for misselling the ppi product you do stand a good chance.;)

If in this case then I would make a reclaim by completing the FOS questionnaire and sent it to them, and if you want to send them a cover letter as well that is up to you, you could mention that even though TFC were involved, you are aware the product was arranged and sold by Cap one.

The questionnaire you will find below on the link, further down the page as stage one:
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance

Also remember to keep a copy as well in case you need to refer to it later on.
They have 8 weeks in full to give a decision.

Hope this helps.:)

ChristieD

Hi
Don't know if anyone's having the same problem as us but we took out PPI with Click (loan was with FirstPlus) in 2006. Sent off the first reclaim letter in Nov 2007 and has taken until April 2010 to get a final decision in our favour from FOS. Unfortunately we have only had 1 communication from Click since then (July) saying everything is in hand!!! Every time we phone them the person dealing with our case is busy and will get back to us (never does!!!). Even FOS lady can't get through to them! Have now been to the Citizens Advise and they can only suggest we write to Click by recorded delivery threatening legal action if we don't hear from them. About to do that today but really don't know where to go from here!!! Meanwhile still paying PPI every month!! Has anyone else been in similiar situation? Help!!!?

di3004

ChristieD wrote: »

Hi
Don't know if anyone's having the same problem as us but we took out PPI with Click (loan was with FirstPlus) in 2006. Sent off the first reclaim letter in Nov 2007 and has taken until April 2010 to get a final decision in our favour from FOS. Unfortunately we have only had 1 communication from Click since then (July) saying everything is in hand!!! Every time we phone them the person dealing with our case is busy and will get back to us (never does!!!). Even FOS lady can't get through to them! Have now been to the Citizens Advise and they can only suggest we write to Click by recorded delivery threatening legal action if we don't hear from them. About to do that today but really don't know where to go from here!!! Meanwhile still paying PPI every month!! Has anyone else been in similiar situation? Help!!!?

Hi and welcome

Sorry to hear of the messing about your having with these.

I taken out a loan with Click Finance a few years ago, but despite them running so many companies, the ones i used dissolved in about 2006, yet the same directors still continue to run the other Click businesses.

I did have the direct email contact before to this company, this would I assume be the company your waiting to hear from now, if i find them I will post them up for you, because it may be worth you actually emailing the Chief Executive officer (CEO) direct, or manager then and tell him your plans of action on your case.

I hope you hear something soon and if i find my documents I received from Companies house (this is about all the click companies) I shall post them to you later on.;)

Elumonq

Thank di for your prompt reply.

Is it the questionnaire of the FOS that I need to fill and send to Capital One?

I thought that the questionnaire was meant to be sent to the FOS and that for the loan provider it is the claim template letter!.

Anyway, I will follow your advice and try with Capital One.

I will keep you posted.

Excellent sunny week-end.

di3004

Elumonq wrote: »

Thank di for your prompt reply.

Is it the questionnaire of the FOS that I need to fill and send to Capital One?

I thought that the questionnaire was meant to be sent to the FOS and that for the loan provider it is the claim template letter!.

Anyway, I will follow your advice and try with Capital One.

I will keep you posted.

Excellent sunny week-end.

Hi there

Sorry I just signed back in now, and forgot to log out:o:D LOL.

Yes this questionnaire is the actual one you send to whoever mis sold you the policy.

There is another one called a Complaints Questionnaire with the FOS, this is different and separate to that one.;)

Good luck with this and hopefully it will be a nice and sunny weekend.:beer:

stringer_2

HiI have a PPI single premium policy, I have sent the usual letters and they have replied advising they have gone into liquidation.I have the company details of who is dealing with it, the company has advised to contact them for the claim.Is there any templates available as I am unsure as what to put in the letter?Cheers

di3004

stringer wrote: »

HiI have a PPI single premium policy, I have sent the usual letters and they have replied advising they have gone into liquidation.I have the company details of who is dealing with it, the company has advised to contact them for the claim.Is there any templates available as I am unsure as what to put in the letter?Cheers

Hi there

How long ago did you take out the loan (year), if they are covered by the fsa at the time you taken out the loan, then you should be able to make the reclaim (if the business have now gone down under) through the Financial compensation scheme (FSCS).
Maybe this is what you meant was it?

You contact the FSCS for a form and take it from there.
http://www.fscs.org.uk/contact-us/

Please could you write down the name of the company, your able to do this, this way we can check if the company are registered with the fscs.

Try not to use claims companies, as they will charge you.

By making a claim yourself with free help from this site, you then get to keep all your refund.

Please let us know the above if you can and we can take it from there.
Thanks.;)

stringer_2

Hi

I think you may have commented on my other post

The company is Mortgage Advice Services Ltd.

I have checked and they were registered b4 14/01/05, the FSA have confirmed this.

It was in October 2004.

Is it better to go direct to the FSCS or try the company who is dealing with the liquidation?

Cheers