PPI Reclaiming Discussion part 4

mojoparrot

di3004 wrote: »

Hello and welcome to this thread.:D

I think by having a go yourself is defo the best option, as it seems all claims companies are having issues and I withdrawn from one last year "thank goodness".
You may find that claims companies will go for the actual lender, where in fact on a PPI reclaim its the actual broker, so in your case you should therefore pursue this through Central Capital.

So what you need to do if write your letter to reclaim the PPI to Central Capital, who I assume would be these you spoke to on the disc recordings, as they set this up for you.

With the reasons you have for being mis sold, you give them 8 weeks to resolve with a final decision, the final letter should if eligible enclose details of the financial ombudsman service (FOS) with a leaflet of the process of taking your complaint to these, if your not happy with the outcome.

In regards of the secret commissions, this would not be part of the ppi reclaiming, as it seems these claims companies tend to go for this, but I would not go there anymore.
If you get the chance to browse the threads, you will note that many have had problems, and also still waiting 2 years on for success.

When you write to reclaim on the PPI, you do not have to write the amounts down, they should supply these to you if successful, or you can request for them to send them to you.

Check on Martin's guidelines of reclaiming to help you through the procedures of this and also post by recorded delivery for your proof of posting.
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance

There are templates as well, but the best success that I know of comes from your own words, and of course your reasons you have.
Although there is no harm in using templates for a guide, and make sure nothing is missed, such as the FOS details and the 8 weeks timescale they have to deal with your complaint.

I believe on the above link there is a questionnaire made by the FOS, I have not actually used this, as its quite recent, so check that out and also this here if this helps:
http://image.guardian.co.uk/sys-files/Money/documents/2007/10/26/PPIreclaim.pdf

Good luck, ask for help anytime and please let us know how you get on.;)

Hi di
Thanks so much for taking the time to respond I really appreciate it!:T:T
Do you think that i should start from scratch again? I went through the MSE recalim stuff early 2009 before cartel. Central capital (insurance agent for FP) responded and refuted my claim sending me the audio disc and saying I agreed to the insurance. The solicitor prepared a pre court document based on the transcription within the disc. This was sent to FP on 22/02/10. I contacted FP who told me they had received this letter but as it was CC that handled the ppi they had just filed it. They had not forwarded this document to CC. Do you think I should used this letter as a base? maybe look at what the solicitor thought were the main points and put it in my own language? There is a lot of reference to acts etc and it gives 14 days to respond or court proceedings will be instigated? How the heck do I do the court thing??!!

Thankyou thankyou thankyou!!:o:o
Mojo:D

mojoparrot

amersall wrote: »

hi there, take a look at this website firstpluscomplaints.co.uk this is a website set up by a great guy to help other fp customers. please go on and take a look.lots of stuff about cartell on there with good advice about what to do next, you will get all the help you need and some!! also di gives good advice so the choice is yours, good luck, also even if you accepted it i bet you you were not told that this ins is put on at the front of the loan, only lasts 5 years and that you will still pay for this with interest for the remaining term. the fos are upholding 99% of these cases with fp. please take a look at the website

Thanks for the advice i have checked out the website!!
Only realised now that the insurance only covered 5 years. I was asked early on in the telephone conversation when I applied if I had insurance and I had said yes. The adviser was really pushing me to take the maximum loan too which was £54,000 as opposed to the £20,000 i wanted to borrow. When he got to the ppi part in over 2 hours of conversation he told me to answer yes/no only and rushed it through in 2 mins. The question he asked to instigate the ppi was "would you like to know that the loan was repayed if anything happened?":mad::mad:

Mojo

di3004

mojoparrot wrote: »

Hi di
Thanks so much for taking the time to respond I really appreciate it!:T:T
Do you think that i should start from scratch again? I went through the MSE recalim stuff early 2009 before cartel. Central capital (insurance agent for FP) responded and refuted my claim sending me the audio disc and saying I agreed to the insurance. The solicitor prepared a pre court document based on the transcription within the disc. This was sent to FP on 22/02/10. I contacted FP who told me they had received this letter but as it was CC that handled the ppi they had just filed it. They had not forwarded this document to CC. Do you think I should used this letter as a base? maybe look at what the solicitor thought were the main points and put it in my own language? There is a lot of reference to acts etc and it gives 14 days to respond or court proceedings will be instigated? How the heck do I do the court thing??!!

Thankyou thankyou thankyou!!:o:o
Mojo:D

Hi Mojo

Your very very welcome.:j;)

I have not a clue about how to deal with these court issues but there is no harm in starting afresh with your own reclaim.

And the site what amersall suggested will also be a great help to you too, worth checking on there and getting advice.

Please keep us posted, good luck with this.;)

Di

Happiness6500

hi all im contemplating starting the long trail down the ppi claiming route . I have taken loans over the years and somewhere lost in translation i assumed you needed ppi to get the loans and from that point i have usually had it applied. I have never been great with finances and took loans on loans so , I would also have had ppi on ppi.

I have asked for credit agreements for my loans and that for a credit card which i still have .

I note i dont have actual ppi policy details for any . Is it best to get this info before starting ?.

Also I have been employed with the same company (power company) for 28 yrs , they pay full sick pay , and have a good record on any voluntary redundancy .

Is this enough grounds to say it wasnt applicable .

Also I have been in debt all this time , is this also grounds , buying a product i cud least afford ? I note i took out a loan when i left my ex in feb 2005 with ppi , then had to reconsolidate in august 2005 , more ppi .

I didnt realise i had taken the second one , i was just so desperate to sort things out , was dealt with by LTSB customer support unit and , I remember thinking the agent was my guardian angel , maybe more the sheep in wolf's clothing.

Is it best to raise each claim independantly . and should i use the FOS questionnaire and compose an accompanying letter.

Bit scared of progressing and saying the wrong thing , but I definately think i have been fleeced , just have to prove it

Thanks in advance

di3004

Happiness6500 wrote: »

hi all im contemplating starting the long trail down the ppi claiming route . I have taken loans over the years and somewhere lost in translation i assumed you needed ppi to get the loans and from that point i have usually had it applied. I have never been great with finances and took loans on loans so , I would also have had ppi on ppi.

I have asked for credit agreements for my loans and that for a credit card which i still have .

I note i dont have actual ppi policy details for any . Is it best to get this info before starting ?.

Also I have been employed with the same company (power company) for 28 yrs , they pay full sick pay , and have a good record on any voluntary redundancy .

Is this enough grounds to say it wasnt applicable .

Also I have been in debt all this time , is this also grounds , buying a product i cud least afford ? I note i took out a loan when i left my ex in feb 2005 with ppi , then had to reconsolidate in august 2005 , more ppi .

I didnt realise i had taken the second one , i was just so desperate to sort things out , was dealt with by LTSB customer support unit and , I remember thinking the agent was my guardian angel , maybe more the sheep in wolf's clothing.

Is it best to raise each claim independantly . and should i use the FOS questionnaire and compose an accompanying letter.

Bit scared of progressing and saying the wrong thing , but I definately think i have been fleeced , just have to prove it

Thanks in advance

Hi there

And not to worry, most of us have been there, loans on loans etc.

As long as you have the account numbers, you can of course continue to make a reclaim on each and every one of them, if you had the loans with the same bank and mis sold all for the same reasons then write about all on the one letter, to remember to enclose all account numbers they apply to.

And in regards of the credit card PPI write about that one in a separate letter to the loan PPI.

Well I think you have a case here and like many - used to assume it all part of the PPI, which goes to prove nothing was explained or no options were given, so basically you were not given the opportunity to choose whether you required the PPI or not.

With being mis sold the PPI does not help the debt at all, and can worsen it, so you have therefore been out of pocket and deprived of your money.

If you do want to request for all your info then you could request in writing for your agreements and enclose £1 postal order or cheque payment, and request they send by 12 days.

For even more details, it will then be a Subject Access Request (SAR), where they have 40 days to comply and send all they hold on you.
SAR template letter here:
https://forums.moneysavingexpert.com/discussion/1475553

Post all letters by recorded delivery for your proof of posting.

Going back to the PPI reclaiming, with you being protected at work, then if they had gone through the policy with you, then they would have then been aware that you were already protected.

You write to the ones who set up the loans etc.

Follow Martin's guidelines of reclaiming here:
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance

You can use the questionnaire alongside with a letter if you want to, it is always best to use your own words, and of course apply any of the reasons that may apply to you.
Although there is no harm in checking out the ppi reclaiming templates to help you through to make sure nothing is missed, such as the 8 weeks they have and the part about the FOS.
http://image.guardian.co.uk/sys-files/Money/documents/2007/10/26/PPIreclaim.pdf

Hope this helps, good luck and ask for help anytime, and please let us know how you get on, cheers.

Happiness6500

Many thanks Di . It has given me food for thought .

Loans are with LTSB and Blackhorse and secured loan with HFC bank (Endeavour) .

Credit card is with Capital One, have asked CC to provide a copy of the insurance details as my original credit agreement doesnt incorporate it. Hoping i never actually asked for it !! Didnt realise until recently that it was a percentage of balance and i have always been on my limit !! of £1k paying about £8-£9 a month since £2004 !


The endeavour one was a joint one , we are no longer together I have asked for a copy of the agreement (im thinking they may not have inusred me as the second named party !) Is it ok to proceed , im thinking i would share any proceeds with ex , but havent discussed with him about it. What you think ?


Sorry lots of things going round in my head

A

di3004

Happiness6500 wrote: »

Many thanks Di . It has given me food for thought .

Loans are with LTSB and Blackhorse and secured loan with HFC bank (Endeavour) .

Credit card is with Capital One, have asked CC to provide a copy of the insurance details as my original credit agreement doesnt incorporate it. Hoping i never actually asked for it !! Didnt realise until recently that it was a percentage of balance and i have always been on my limit !! of £1k paying about £8-£9 a month since £2004 !


The endeavour one was a joint one , we are no longer together I have asked for a copy of the agreement (im thinking they may not have inusred me as the second named party !) Is it ok to proceed , im thinking i would share any proceeds with ex , but havent discussed with him about it. What you think ?


Sorry lots of things going round in my head

A

Hi and your welcome.

I had a few with LLoyds, they upheld in my favour and mine with Endeavour was not set up by the same broker as you, mine was set up by Click Finance who dissolved where now I have gone the insurer direction.

However, I believe that the broker you used HFC were fined for mis selling PPI in 2005, there is more on fined companies on Martin's guidelines of reclaiming.

The annoying thing about being 2nd account holder of these costly policies is that it would not have protected you anyway, although a joint loan!! Where your still responsible alongside with the first account holder of the loan.

Now, with it being a joint loan, I am unsure whether you can go alone on this, but maybe someone will be able to clarify this for us here.
But there is no harm in trying.

If your still on good terms with the first account holder, it may be a good idea to go along together on this one (if you don't mind me in saying so), so if successful you can split the success between you.
Although it may be a good idea to get some free legal advice on this actual reclaim before you go ahead.
The CAB sometimes has a free solicitor at least once a month, or try this here.
http://www.communitylegaladvice.org.uk/

Continue with the ones you had alone though.;)

BigCraigJohn

Right can someone clarify something which I may of asked before but forgotten.

Should there be a written agreement for the ppi?, original agreement has no ppi on it as its a cut off the bottom of an a4 and there is nothing in the SAR regarding it. Also no mention on the logs of the sales call. Only mention anywhere in the SAR was a call in 2006 when I rang to ask if my being self employed would affect the cover which she told me it wouldnt(yeah right).
Saying that i'm sure it was mis sold anyway as I was either a not asked about existing conditions or if I was she didnt tell me that any claim to do with that condition would be exempt.
Also they didnt tell me of the self employed exemptions on the phone in the later call so they withheld information which would of meant me canceling at an earlier time.

Am I right in thinking that they should atleast be providing a transcript of the phone call which sold me the cover? and if so do I have the right under the SAR to write and request it?, only issue being it was over 6 years ago but the statements and logs go back to 2003 when the account was opened so either they dont have an agreement(which i'm fairly sure about) or they are deliberately withholding it.

Would appreciate a few pointers here. Thanks.

di3004

BigCraigJohn wrote: »

Right can someone clarify something which I may of asked before but forgotten.

Should there be a written agreement for the ppi?, original agreement has no ppi on it as its a cut off the bottom of an a4 and there is nothing in the SAR regarding it. Also no mention on the logs of the sales call. Only mention anywhere in the SAR was a call in 2006 when I rang to ask if my being self employed would affect the cover which she told me it wouldnt(yeah right).
Saying that i'm sure it was mis sold anyway as I was either a not asked about existing conditions or if I was she didnt tell me that any claim to do with that condition would be exempt.
Also they didnt tell me of the self employed exemptions on the phone in the later call so they withheld information which would of meant me canceling at an earlier time.

Am I right in thinking that they should atleast be providing a transcript of the phone call which sold me the cover? and if so do I have the right under the SAR to write and request it?, only issue being it was over 6 years ago but the statements and logs go back to 2003 when the account was opened so either they dont have an agreement(which i'm fairly sure about) or they are deliberately withholding it.

Would appreciate a few pointers here. Thanks.

Hi hope your well.

When you were sold the policy then yes in my opinion there should have been a written agreement (signed).

And in regards of telephone transcripts if over 6 years ago maybe difficult to retrieve.

You could also contact the Information Commissioners Office (ICO) for advice on this to make sure if you want to:
https://www.ico.gov.uk/Global/contact_us.aspx

Despite that though if mis sold and you have the account number details you can still go ahead to make a reclaim on the PPI.;)

Good luck.

BigCraigJohn

di3004 wrote: »

Hi hope your well.

When you were sold the policy then yes in my opinion there should have been a written agreement (signed).

And in regards of telephone transcripts if over 6 years ago maybe difficult to retrieve.

You could also contact the Information Commissioners Office (ICO) for advice on this to make sure if you want to:
https://www.ico.gov.uk/Global/contact_us.aspx

Despite that though if mis sold and you have the account number details you can still go ahead to make a reclaim on the PPI.;)

Good luck.

Great thanks and you, nice chilled weekend visiting the tip and emptying the garage between trying to translate this SAR

Another thing I notice is a totally unenforceable credit agreement. Not signed by Mbna, not even a box for a signature.

Have got record of every ppi transaction on the account back to 2003.

Will get onto the ICO see what they have to say.

Fact is in my eyes if they dont have the call and there was no agreement so you can bet your bottom dollar(or quid) they'd of pulled this out had I tried claiming.