PPI Reclaiming Discussion part 4

di3004

jojo1964 wrote: »

Just a follow up to something i posted a while back, my in-laws had a loan from Lloyds TSB, taken out in 2007, the loan is in my father-in-laws name only, he paid a single premium PPI of £2905 on a loan of £11966 making a total of £14872, payable over 62 months, he was retired when he took the loan out, and had had a mild heart attack 20 years ago, he is still working more than 16 hours a week, now looking at the paperwork with the PPI it seems he is ineligible for unemployment cover, accident or sickness cover, hospilisation cover (as the terms state that if he works more than 16 hours a week he cannot claim it) the critical illness cover states it MAY pay out, not will, so it seems he is paying £62 a month for life cover.

The policy states he can cancel the PPI through Lloyds, but im wondering if it would be better to reclaim through misselling.

Any advice would be a big help.

Hi there

I think a letter should be sent in here to reclaim and complain and yes if this cover is not for him I would cancel, although they may state to take out another loan without PPI, however write to them on the grounds of being mis sold, I think he has a good case. So make sure on the cancellation first.

There is a template letter on this site but personally I would write on your own words.

My example letter:


Dear

Account no XXXXXXXXXX

I am writing to complain about a Payment Protection Insurance policy that was added with my loan when taken out on XX/XX/XXXX

I recently learnt through the the Media about this type of mis selling of PPI, where I believe I was mis sold this policy and at the time would not have been eligible, the terms of this cover was not discussed with me a the time of the sale of my loan in 2007.

I was retired when the sale of this loan had taken place.

I now believe that I am not eligible to make a claim due to my current situation and when I was sold the policy.
Due to my pre-existing medical condition.
Retired when the loan was taken out.
I will be unable to make a claim on Unemployment, as I work less than 16 hours a week and the same for sickness/accident and hospitalisation, this is worthless to me.

I will appreciate it if you will refund me all my PPI premiums paid, plus interest and charges occurred and also cancel the PPI with immediate affect, if your unable to do this by refunding me in my favour, I will not hesitate but to take this matter further.

I expect to hear from you within 8 weeks of my letter and cancel the cover which is worthless to me with immediate affect.

I look forward to hearing from you.

Your sincerely.
...................................................................................................
This is my example, use your own words and the option of cancelling is also your option (your inlaws) because if your in-law succeeds they should put him back in the postion as if he did not take out the PPI to start with.

Good luck and please let us know how you get on.

di3004

skindeep wrote: »

Hi, I wrote and cancelled my ppi on my credit card last week , then i read about reclaiming, is it too late now that i've cancelled it?

Hi there

Like Maxdp says, no its not too late.

You still obviously paid PPI into this cover and if you feel you were mis sold you should write to them to try and reclaim this.

I have wrote an example letter in an above post for JoJo, by all means take hints from that letter with your own reasons, keep a them and let us know if you require any help with anything, good luck.;)

jojo1964

di3004 wrote: »

Hi there

I think a letter should be sent in here to reclaim and complain and yes if this cover is not for him I would cancel, although they may state to take out another loan without PPI, however write to them on the grounds of being mis sold, I think he has a good case. So make sure on the cancellation first.

There is a template letter on this site but personally I would write on your own words.

My example letter:


Dear

Account no XXXXXXXXXX

I am writing to complain about a Payment Protection Insurance policy that was added with my loan when taken out on XX/XX/XXXX

I recently learnt through the the Media about this type of mis selling of PPI, where I believe I was mis sold this policy and at the time would not have been eligible, the terms of this cover was not discussed with me a the time of the sale of my loan in 2007.

I was retired when the sale of this loan had taken place.

I now believe that I am not eligible to make a claim due to my current situation and when I was sold the policy.
Due to my pre-existing medical condition.
Retired when the loan was taken out.
I will be unable to make a claim on Unemployment, as I work less than 16 hours a week and the same for sickness/accident and hospitalisation, this is worthless to me.

I will appreciate it if you will refund me all my PPI premiums paid, plus interest and charges occurred and also cancel the PPI with immediate affect, if your unable to do this by refunding me in my favour, I will not hesitate but to take this matter further.

I expect to hear from you within 8 weeks of my letter and cancel the cover which is worthless to me with immediate affect.

I look forward to hearing from you.

Your sincerely.
...................................................................................................
This is my example, use your own words and the option of cancelling is also your option (your inlaws) because if your in-law succeeds they should put him back in the postion as if he did not take out the PPI to start with.

Good luck and please let us know how you get on.

Thanks for that, i was in the process of printing out a letter when the ink ran out, the policy stated that as he was over 65 AND working more than 16 hours a week the hospilisation benefit would not be claimable (seems a strange thing), ill get some ink tomorrow and try again, but would cancelling the PPI now affect his ability to claim later for misselling?

di3004

jojo1964 wrote: »

Thanks for that, i was in the process of printing out a letter when the ink ran out, the policy stated that as he was over 65 AND working more than 16 hours a week the hospilisation benefit would not be claimable (seems a strange thing), ill get some ink tomorrow and try again, but would cancelling the PPI now affect his ability to claim later for misselling?

lol typical printers lol, well not to worry, I do think he has a great case here, just to warn that Lloyds tend to send fob off standard letters back the first time, but to be honest as I think its a pretty strong case your in-law has, there should not be a problem, keep at them and if another letter is required, as they do tend to give that opportunity to write back again if not successful the first time then let us know, we can help if you require this.
Fingers crossed.;)

dreamer33

Toffee_Penny wrote: »

So THIS is where you lot been hiding?! I thought you'd all been banned! :rotfl:


Just wanted to ask one creditor replied to my SAR by sending me copies of loan agreements. I sent them a bit of a snotty letter stating I still want a full refund and they have until such time to reply to my SAR. Then I had a seperate letter a few days later asking me to contact them to arrange delivery for the sales call cd! (obviously the two letters have crossed in the post)

Can they do this? Surely it should have been in the same packet as the previous items or they should just send it by courier and if I am out then tough I'll have to arrange another delivery with the courier right?

Hi toffee penny

When EGG sent my SAR, the postman signed for my recorded egg SAR bless him.

Shelly1965_2

Would appreciate some advice re my claim. I posted back on the 10.1.2009 (Post No. 7955 on PPI Discussion Forum 3).

I was claiming against the Halifax as myself and my husband have been paying Mortgage Payments Protection Insurance since 1999 only to find out in December that it was in my name only. I sent off Martin’s Template Letter 1, followed by Letter 2 some three weeks later as they hadn’t replied. Have just received their reply (which has obviously crossed with my second letter). Basically they are saying that I have no claim and very kindly enclosed a leaflet re the Ombudsman! They say that they have checked their records which show that the Policy was sold by their appointed agents. However, they view the Agents as a separate entity and therefore the Halifax were not responsible for any advice they may have given us regarding the policy. They say that the application clearly shows that it was in my name only. Furthermore, they say that I received a Certificate of Insurance confirming this once the Policy started in June 1999 (even though I told them that I had never received the said Certificate). I told them in my first letter that yes, I had received a letter stating that a Certificate was enclosed but it hadn’t actually been enclosed. I foolishly didn’t ring them at the time to query it and just forgot.

As stated to the Halifax, I have been paying this insurance faithfully since 1999 and only ever received three letters in that time (specifically with regard to the mortgage protection insurance and not our joint mortgage) and all three letters were addressed to both myself and my husband. As stated in my letter to them we made our application in good faith fully confident that our instructions were being carried out by the Halifax Agents and we signed whatever paperwork was presented to us at the time (we never received copies). There is no way that we applied for this insurance in my name only. We were applying for a joint mortgage and said that we wanted mortgage protection insurance with it.

Does anyone think there is any point in referring this matter to the Ombudsman, as basically it is just my word against theirs? The Halifax Agents that we used at the time were a reputable firm but they are no longer in business as the Principal of the firm retired some years ago.

Also, I think it is amazing that the Halifax are claiming that their Agents are separate entities and therefore the Halifax are not responsible for any advice they may give! If that is the case, should the Halifax not have a sign outside their Agencies stating that yes, come in, use our services but if anything goes wrong don’t come running to us!!

Would appreciate any advice given. Sorry for rambling!

pebbles88

Shelly1965 wrote: »

Would appreciate some advice re my claim. I posted back on the 10.1.2009 (Post No. 7955 on PPI Discussion Forum 3).

I was claiming against the Halifax as myself and my husband have been paying Mortgage Payments Protection Insurance since 1999 only to find out in December that it was in my name only. I sent off Martin’s Template Letter 1, followed by Letter 2 some three weeks later as they hadn’t replied. Have just received their reply (which has obviously crossed with my second letter). Basically they are saying that I have no claim and very kindly enclosed a leaflet re the Ombudsman! They say that they have checked their records which show that the Policy was sold by their appointed agents. However, they view the Agents as a separate entity and therefore the Halifax were not responsible for any advice they may have given us regarding the policy. They say that the application clearly shows that it was in my name only. Furthermore, they say that I received a Certificate of Insurance confirming this once the Policy started in June 1999 (even though I told them that I had never received the said Certificate). I told them in my first letter that yes, I had received a letter stating that a Certificate was enclosed but it hadn’t actually been enclosed. I foolishly didn’t ring them at the time to query it and just forgot.

As stated to the Halifax, I have been paying this insurance faithfully since 1999 and only ever received three letters in that time (specifically with regard to the mortgage protection insurance and not our joint mortgage) and all three letters were addressed to both myself and my husband. As stated in my letter to them we made our application in good faith fully confident that our instructions were being carried out by the Halifax Agents and we signed whatever paperwork was presented to us at the time (we never received copies). There is no way that we applied for this insurance in my name only. We were applying for a joint mortgage and said that we wanted mortgage protection insurance with it.

Does anyone think there is any point in referring this matter to the Ombudsman, as basically it is just my word against theirs? The Halifax Agents that we used at the time were a reputable firm but they are no longer in business as the Principal of the firm retired some years ago.

Also, I think it is amazing that the Halifax are claiming that their Agents are separate entities and therefore the Halifax are not responsible for any advice they may give! If that is the case, should the Halifax not have a sign outside their Agencies stating that yes, come in, use our services but if anything goes wrong don’t come running to us!!

Would appreciate any advice given. Sorry for rambling!

hiya, i cant help but i hope that someone who can comes along soon

di3004

Shelly1965 wrote: »

Would appreciate some advice re my claim. I posted back on the 10.1.2009 (Post No. 7955 on PPI Discussion Forum 3).

I was claiming against the Halifax as myself and my husband have been paying Mortgage Payments Protection Insurance since 1999 only to find out in December that it was in my name only. I sent off Martin’s Template Letter 1, followed by Letter 2 some three weeks later as they hadn’t replied. Have just received their reply (which has obviously crossed with my second letter). Basically they are saying that I have no claim and very kindly enclosed a leaflet re the Ombudsman! They say that they have checked their records which show that the Policy was sold by their appointed agents. However, they view the Agents as a separate entity and therefore the Halifax were not responsible for any advice they may have given us regarding the policy. They say that the application clearly shows that it was in my name only. Furthermore, they say that I received a Certificate of Insurance confirming this once the Policy started in June 1999 (even though I told them that I had never received the said Certificate). I told them in my first letter that yes, I had received a letter stating that a Certificate was enclosed but it hadn’t actually been enclosed. I foolishly didn’t ring them at the time to query it and just forgot.

As stated to the Halifax, I have been paying this insurance faithfully since 1999 and only ever received three letters in that time (specifically with regard to the mortgage protection insurance and not our joint mortgage) and all three letters were addressed to both myself and my husband. As stated in my letter to them we made our application in good faith fully confident that our instructions were being carried out by the Halifax Agents and we signed whatever paperwork was presented to us at the time (we never received copies). There is no way that we applied for this insurance in my name only. We were applying for a joint mortgage and said that we wanted mortgage protection insurance with it.

Does anyone think there is any point in referring this matter to the Ombudsman, as basically it is just my word against theirs? The Halifax Agents that we used at the time were a reputable firm but they are no longer in business as the Principal of the firm retired some years ago.

Also, I think it is amazing that the Halifax are claiming that their Agents are separate entities and therefore the Halifax are not responsible for any advice they may give! If that is the case, should the Halifax not have a sign outside their Agencies stating that yes, come in, use our services but if anything goes wrong don’t come running to us!!

Would appreciate any advice given. Sorry for rambling!

Hi Shelly
Hope your well

I do recall on you posting back on thread 3.

Sorry they have not upheld this at this time, but if you get the chance read back on these posts made by Incipience on this thread and I think some going back to thread 3, it seems they all have a responsibility here and not just that of the broker, its the lender as well and so on, whoever were involved.

You could actully write to the ones who arranged this and enclose a copy of the letter that company had sent you and tell them you have referred to them because the lender state its no responsibility of their but yours.

Or you could wait and see if Incipience has some answers here for you.

I am sure someone will post up, but it may interest you to read back on Incipience's posts.

Please keep posting hun and keep a check on posts, good luck.;)

Shelly1965_2

di3004 wrote: »

Hi Shelly
Hope your well

I do recall on you posting back on thread 3.

Sorry they have not upheld this at this time, but if you get the chance read back on these posts made by Incipience on this thread and I think some going back to thread 3, it seems they all have a responsibility here and not just that of the broker, its the lender as well and so on, whoever were involved.

You could actully write to the ones who arranged this and enclose a copy of the letter that company had sent you and tell them you have referred to them because the lender state its no responsibility of their but yours.

Or you could wait and see if Incipience has some answers here for you.

I am sure someone will post up, but it may interest you to read back on Incipience's posts.

Please keep posting hun and keep a check on posts, good luck.;)

Thanks for your reply Di. Would really prefer not to write to the Broker as he is an elderly man. Had actually rang him to his home following my initial phonecalls to the Halifax and he stated that he had no paperwork in his possession with regard to the Halifax Agency that he ran. He said that it was disposed of some time ago. He did agree in our conversation that the application would have been made in joint names as we applied for a joint mortgage (which it now seems it wasn't).

Think I will give the Ombudsman a ring and see what they say.

Would you believe I am still paying away at the Mortgage Protection Insurance. Guess it's time to cancel it. No point in it being in my name - am with the same firm for 25 years (Solicitor's Office would you believe!).

Thanks anyway!

di3004

Shelly1965 wrote: »

Thanks for your reply Di. Would really prefer not to write to the Broker as he is an elderly man. Had actually rang him to his home following my initial phonecalls to the Halifax and he stated that he had no paperwork in his possession with regard to the Halifax Agency that he ran. He said that it was disposed of some time ago. He did agree in our conversation that the application would have been made in joint names as we applied for a joint mortgage (which it now seems it wasn't).

Think I will give the Ombudsman a ring and see what they say.

Would you believe I am still paying away at the Mortgage Protection Insurance. Guess it's time to cancel it. No point in it being in my name - am with the same firm for 25 years (Solicitor's Office would you believe!).

Thanks anyway!

Hiya hun

Yes I see what you mean, its a bit tricky as it seems, so yes good idea to ring the FOS to see what they have to say in this situation, hope it will all work out, its a lot of money spent there......:eek: .

Good luck and FOS contact here:
http://www.financial-ombudsman.org.uk/contact/index.html

Di
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