PPI Reclaiming Discussion part 4

Dr._Boskonovitch

Hi all,

New to forums .


OK, I'll be trying to get PPI back on my CC from Bank of Scotland. I got my card on 13th December 2006 and cannot remember what was the deal with PPI i.e. whether it was miss sold or not.

The CC was issued by my local branch and all paperwork was signed there. As i can not find original agreement i was in my local branch a few days ago to request a copy of original Terms & Conditions to see what was greed but they said that they don't have any documents in brach and they would have to request them from Credit Card office (or something like that) and that i would receive them in post. Is this correct? Is this common practice where bank don't keep paperwork for longer period of time and it's getting sent away to some archives or something or are they just pulling the wool over my eyes?

As per above bank's employee called CC line on my behalf and requested that they send me original T&C and i have been advised that i should receive them in 10 woking days time. Can i go by that and take that i definitely will receive T&C or should i also send them a letter asking for original T&C?


Now, what would be best to do next? I called CC line and asked if i can cancel PPI and have been given number to call. Can i do it right away or should i wait for things to start moving?

Also, after reading "PPI Reclaiming Guide" i'm under impression that if i'm successful and bank will agree to refund PPI they will calculate refund automatically and i won't have to do anything however, i would like to know how much i have paid them so would it be beneficial to send them a letter "Paperwork Request" at this stage asking to provide insurance charges applied to my CC over years?


Best Regards,
Dr.

maxdp

HI there

I should give them the chance to send the T & C if they have offered to do so. If it is a CC then you can cancel the PPI straight away although they like a month notice.

Yes you could send the SAR off use letter on here send 10.00 and send recorded delivery give 40 days to respond. In the meantime send your letter off to the credit Card people ssaying why you felt if was Mis sold. Give them 8 weeks to respond. Send all by recorded delivery.

Good Luck

andy_bolton123

di3004 wrote: »

Hi Andy and Welcome.

Did you request for your paperwork by requesting a SAR (Subject Access Request)
With this you enclose £10 postal order or cheque payment and they have 40 days to comply.
So basically just as long as you have an account number you can still continue to make a reclaim.

In regards of agreements this can be a problem if this was settled/paid off over the last 5/6 years, but they should have details within a SAR to help you through this.

For more on reclaiming with guidelines here and templates etc:


Give us a yell anytime for help and let us know how you get on, cheers and good luck.

HI there and sorry for the long reply ...i have just recieved the information back from hsbc and its not good news im afraid , they say " unfortunately we are not able to supply these (the loan agreements)as the information is not held in a relevent filing system as defined by the data protection act 1998 that requires us to provide information to you ."
"we are not obliged under the data protection act 1998 to provide a copy of the loan aggreement because of the way account opening paperwork is filed at our branches (its not held in s structured filing system ie filed in a customer file). "
Now to be honest i dont really understand any of that one bit lol, and am dearly hoping someone out there can help me , all i was sent really was u load of useless stuff with figures and things on . as i said before the loan was started in 2000/2001 and changed many times i had had 5 loan accounts by 2005 , i think this was me topping up my loan and re-newing it. so even under the 6 year retention they should surely have the last loan agreement as i only cancelled the loan in late 2010 ? also someone has messaged me in the past saying i can just start the claim without the information , is this right ? i have account numbers for all accounts . thanks for any help i am pulling my hair out with it , and now even more determined to get the better of them lol . thanks ...Andy:(

di3004

andy_bolton123 wrote: »

HI there and sorry for the long reply ...i have just recieved the information back from hsbc and its not good news im afraid , they say " unfortunately we are not able to supply these (the loan agreements)as the information is not held in a relevent filing system as defined by the data protection act 1998 that requires us to provide information to you ."
"we are not obliged under the data protection act 1998 to provide a copy of the loan aggreement because of the way account opening paperwork is filed at our branches (its not held in s structured filing system ie filed in a customer file). "
Now to be honest i dont really understand any of that one bit lol, and am dearly hoping someone out there can help me , all i was sent really was u load of useless stuff with figures and things on . as i said before the loan was started in 2000/2001 and changed many times i had had 5 loan accounts by 2005 , i think this was me topping up my loan and re-newing it. so even under the 6 year retention they should surely have the last loan agreement as i only cancelled the loan in late 2010 ? also someone has messaged me in the past saying i can just start the claim without the information , is this right ? i have account numbers for all accounts . thanks for any help i am pulling my hair out with it , and now even more determined to get the better of them lol . thanks ...Andy:(

Hi there Andy

Yes just as long as you have the account number details you can continue to reclaim, basically the extra info is if you did not have anything really as such, but Andy go for it.
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance
Ask for help on this if required, good luck and keep at them.;)

If you were mis sold for the same reasons on all loan ppi, then you can write about all on the same letter, just remember to write all account numbers for all they apply to.

Peggysue

Hi all, I have two PPI claims pending neither of which are straightforward and any advice welcomed.
1) A&L loan which is still running. They have made me an offer of the PPI premiums paid to date plus interest. However, due to a change in my circs, I fell into arrears with the loan two years ago. I immediately agreed a repayment plan (original payments £240, I have been paying £127 per month, with not a single payment missed). The issue is A&L want me to to sign a new loan agreement for £197 per month. They said the agreement will continue but why should I have more default notices sent- surely they are issuing me with a loan agreement knowing I cant afford it?
2) RBS loan which is still running but not in arrears. The original loan amount was for £12k with less than £4k left. I have sent the first letter and rec'd a holding reply. However, i dug the paperwork out and it is full of errors including wrong loan amount collected from my account. Even if they take this into account, they will owe me around £1800. How long do RBS take and will they pay this to me or reduce the loan amount?

Thanks all - great site

class_lass

Hello everyone

This is my first time for reclaiming anything so i am a little unsure of what i am doing, so need some reassurance please bear with me.:o

My husband had been sorting our his drawers and was heading for the shredder when he showed me this old paper work.
A loan agreement (all paid up) with PPI on it, dated March 2006, which i thought wasn't right, so here i am!

Loan from ANBS, he told me he was told by the bank that as he is self employed he must have the PPI in order to get the loan. As i understand from reading Martins tips thats 2 reasons for being missold.

In the policy document, all it states in respect of self employment is that he has to provide proof that he cant find enough work to cover reasonable expenses for a claim. Is this a clause that will go against his claim?

Finally, which address should the claim be sent, the address on the agreement or their customer satisfaction centre, or does it matter?

I do intend sending letter number 1 ASAP

Thanks

di3004

Peggysue wrote: »

Hi all, I have two PPI claims pending neither of which are straightforward and any advice welcomed.
1) A&L loan which is still running. They have made me an offer of the PPI premiums paid to date plus interest. However, due to a change in my circs, I fell into arrears with the loan two years ago. I immediately agreed a repayment plan (original payments £240, I have been paying £127 per month, with not a single payment missed). The issue is A&L want me to to sign a new loan agreement for £197 per month. They said the agreement will continue but why should I have more default notices sent- surely they are issuing me with a loan agreement knowing I cant afford it?
2) RBS loan which is still running but not in arrears. The original loan amount was for £12k with less than £4k left. I have sent the first letter and rec'd a holding reply. However, i dug the paperwork out and it is full of errors including wrong loan amount collected from my account. Even if they take this into account, they will owe me around £1800. How long do RBS take and will they pay this to me or reduce the loan amount?

Thanks all - great site

Hi and welcome.

First of all well done.:beer:
I understand all banks vary in how they deal with refunds, but normally if there are arrears they do tend to refund towards them and anything remaining should come back to you direct.

So your repayments of course should be lower too and I assumed a new agreement would be signed because of the change of the repayments, but please do not quote me on this.

In regards of the RBS, that does not sound right, but you could write to them with copies (do not send in originals) and tell them about this, however, someone may have some advice for you on the best way to deal with this matter, but its best the bank should know about this, especially if the wrong amounts have been taken from your account.

Good luck with this, please let us know how you get on.;)

di3004

class_lass wrote: »

Hello everyone

This is my first time for reclaiming anything so i am a little unsure of what i am doing, so need some reassurance please bear with me.:o

My husband had been sorting our his drawers and was heading for the shredder when he showed me this old paper work.
A loan agreement (all paid up) with PPI on it, dated March 2006, which i thought wasn't right, so here i am!

Loan from ANBS, he told me he was told by the bank that as he is self employed he must have the PPI in order to get the loan. As i understand from reading Martins tips thats 2 reasons for being missold.

In the policy document, all it states in respect of self employment is that he has to provide proof that he cant find enough work to cover reasonable expenses for a claim. Is this a clause that will go against his claim?

Finally, which address should the claim be sent, the address on the agreement or their customer satisfaction centre, or does it matter?

I do intend sending letter number 1 ASAP

Thanks

Hello and welcome.

Some policies still cover for self employment, so if you can check the terms and conditions of the policy, if you no longer have these then contact the bank, they should still supply these on request even if loan is paid up.
You will require the actual terms and conds on that actual loan for that year.

But if he was told he had to have the PPI to have the loan, there's a reason straight away, check the link below for more information with more reasons if you have not done this yet, you will find the useful guidelines of reclaiming with a list of mis selling reasons, template letters and so on.
They have 8 weeks in full to respond, and so not worry about writing down the amounts at this time, if successful on reclaiming they should supply you with a detailed written breakdown or you should request for this the same time.
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance

Address thread here below:
http://forums.moneysavingexpert.com/showthread.html?t=1619943

Whenever your unable to find the appropriate address google in FSA register search, this should then take you to the website and you write in the company you are searching, hope this helps.

Good luck, please keep us posted and ask for help anytime.:)

amersall

Peggysue wrote: »

Hi all, I have two PPI claims pending neither of which are straightforward and any advice welcomed.
1) A&L loan which is still running. They have made me an offer of the PPI premiums paid to date plus interest. However, due to a change in my circs, I fell into arrears with the loan two years ago. I immediately agreed a repayment plan (original payments £240, I have been paying £127 per month, with not a single payment missed). The issue is A&L want me to to sign a new loan agreement for £197 per month. They said the agreement will continue but why should I have more default notices sent- surely they are issuing me with a loan agreement knowing I cant afford it?
2) RBS loan which is still running but not in arrears. The original loan amount was for £12k with less than £4k left. I have sent the first letter and rec'd a holding reply. However, i dug the paperwork out and it is full of errors including wrong loan amount collected from my account. Even if they take this into account, they will owe me around £1800. How long do RBS take and will they pay this to me or reduce the loan amount?

Thanks all - great site

hi there, a&l are in the wrong, your loan should be put back to the position it was in before ppi, at the same interest rate and term. (this may be the correct amount now as you have your ppi off, so check your original agreement for what it is without ppi) if this is not over the remaining term of the original loan get back in touch with them and tell them that is what they must do or you will go to fos. if you are on a payment plan this will be allowed to continue, i am speaking from experience here! this is not a new loan just the old one rescheduled, they are not making you take out a new loan, it is the old one without ppi (or it should be.) keep us posted

marshallka

spoll wrote: »

Hi all,

A claim my parents had against Norton Finance for miss-sold single premium PPI was upheld by the adjuicator assigned to the case; Norton appealed the decision and we are currently awaiting the final decision.

Does anybody know if the ombudsman is notified of the original decision or does he/she start with a 'clean slate'?

We've been waiting about 8months at this stage and I've sent a hardship letter on parents behalf (my mum had a minor stroke last year so down to one salary + other debt issues which they are with CCCS with) but the reply said that due to the nature of the claim there are many others in a similar position.

I guess I'm looking for a bit of reassurance that as the original adjuicator found in our favour the chief ombudsman *should* as well!

Does anybody know how often original decisions are over-ruled?

Thanks

Hiya spoll, I remember this case well. You made the complaint (and the policy was sold after regulations) but FOS turned it away against Norton saying they were not authorised until 2007 if I correct. You then resubmitted against Norton Insurance Services Limited didn't you are they were Nortons principals.

I hope you get this sorted quick and mostly another adjudicator/ombudsman would see things the same way as the first adjudicator so would just keep on at them if you are in hardship and lets hope the complaint is upheld soon.