Tesco Clubcard/Vouchers/Points/Deals - Post All Questions Here [merged]

no1catman

Gizmosmum wrote: »

My vouchers still haven't arrived I checked in my local Tesco and they said they've had a few people in the same situation - the offer closes tomorrow and hasn't been extended. The advice I was given was to ring on Monday and insist on speaking to a manager.

Provided you have your exchange-vouchers (check your email including spam/junk, now of someone who found under 'do not reply to this email'), spending them has been extended - till the 8th.

Mumto2

Frugal_Saver wrote: »

Just spent most of the evening trying to convert my clubcard vouchers, kept coming up with an error message. Called the number on the error message and waited 30mins to speak to someone only to be told they had put up the wrong number and can't help.

Apparantly they're receiving a high number of people trying to convert their vouchers but the website can't cope.

Been given a number to call tomorrow for clubcard queries (0800 591688). If things are that bad why can't they put a message up on the website?

I really hope I can get my vouchers converted tomorrow.

Had that problem last night, just done them this morning with no problem at all.
Good luck

androidpower

I have got 2000 points in my clubcard account
that has not yet been converted into coupon
yet. is there a way I can use the 2000 points
before the deadline tonight? thanks

Frugal_Saver

no1catman wrote: »

Did you speak to anyone at Clubcard today?

The number I called turned out to be for grocceries. They said that the clubcard line will be open today because of all the problems they're having. I was told the line should be open at 11am.

I've tried online again and it still doesn't work. Will keep trying until then.

Frugal_Saver

Frugal_Saver wrote: »

The number I called turned out to be for grocceries. They said that the clubcard line will be open today because of all the problems they're having. I was told the line should be open at 11am.

I've tried online again and it still doesn't work. Will keep trying until then.

It's working now, managed to get all my vouchers exchanged. I'm so relieved.

CarolineGul

Sooo frustrated! Been trying all week to exchange my rewards - i have uploaded all my codes, every time i add what i want it comes up with unexpected error message. Now i can finally access my basket/checkout and every time i added a reward (and it came up with unexpected error message) i thought it hadn't done it and entered them again - now i find it added them every time and i have way too many rewards for my voucher amount!!! So i click amend basket and just get unexpected error message (about 100 times of trying!) and now can't check out anything as haven't got enough vouchers to bring the checkout up and can't remove any rewards - arghhhhhhh!!!!!

*manda*

androidpower wrote: »

I have got 2000 points in my clubcard account
that has not yet been converted into coupon
yet. is there a way I can use the 2000 points
before the deadline tonight? thanks

No you can only exchange it once you have received the statement with the vouchers attached. What is on your card now will be sent out on the next statement. It isn't like Nectar/Boots where you just take it off as and when you want to.

CarolineGul

Just got off the phone and apparantly after 20 minutes of them trying to access my basket and amend it 'he can see the problem but can't do anything about it as the technical dept in Scotland isn't open today'. So after a week of trying to checkout my vouchers and hours wasted i'm losing my 4x rate anyway as they won't hounour the rate as 'millions of people are having technical difficulties too and we are all in the same boat'.

I-LOV-MONEY

Over yesterday and today I managed to use all my vouchers on-line with no problem. I am just left with 2x50p change.

CarolineGul

I have given up now - can't even open my basket now. Feel really frustrated and mad as i've wasted so much time on this.