Morrisons

map200uk

1carminestocky wrote: »

I absolutely wouldn't have cared how long I had to wait, I would have INSISTED on the police turning up. The way you were treated is simply outrageous and it would have been worth the wait to see the police's displeasure at being called out to a non-incident. I hope you got the relevant people's names because I genuinely think you should take it to the higher echelons of Morrisons HO management.

yep i have her name,

map200uk

Nile wrote: »

Have a read of the posts in the link below:

http://www.consumeractiongroup.co.uk/forum/general-consumer-issues/56176-wrongly-accused-shoplifting-treated.html

They may help you to make the right decision.;)

Regards

Nile

thanks mate, will read in a second

map200uk

im awful at writing letters, argh:)

limey_2

I work in retail security for a supermarket and to be honest i find this shocking. You may be stopped if you have been suspected of taking something, but only if they are completely sure. You should have been asked to go to an office or a private area away from the main store where the suspicions should have been explained to you. They have no right to make you turn out your bag or to search you, but if they are sure you have something hidden you may be detained while the police are called. The only rights that security have is a standard citizens arrest and if they cannot prove you have done anything they can get in big trouble with the police.
No matter how much we suspect someone we cannot stop and detain them unless either there is cctv evidence or it was witnessed by 2 seperate witnesses who are prepared to testify in court.
You need to complain to head office straight away and make sure a copy goes to the head of security. Do not let this drop until you get a full apology at the least.

Nile

map200uk wrote: »

im awful at writing letters, argh:)

In the first link I gave earlier, there is a further link to

How to Complain - A Comprehensive Guide

http://www.consumeractiongroup.co.uk/forum/general-consumer-issues/51998-how-complain-comprehensive-guide.html

map200uk

limey wrote: »

I work in retail security for a supermarket and to be honest i find this shocking. You may be stopped if you have been suspected of taking something, but only if they are completely sure. You should have been asked to go to an office or a private area away from the main store where the suspicions should have been explained to you. They have no right to make you turn out your bag or to search you, but if they are sure you have something hidden you may be detained while the police are called. The only rights that security have is a standard citizens arrest and if they cannot prove you have done anything they can get in big trouble with the police.
No matter how much we suspect someone we cannot stop and detain them unless either there is cctv evidence or it was witnessed by 2 seperate witnesses who are prepared to testify in court.
You need to complain to head office straight away and make sure a copy goes to the head of security. Do not let this drop until you get a full apology at the least.

it wasn't a member of security, it was an over keen store manager though, still same applies? must do

limey_2

yep same applies

map200uk

i thought to be shoplifting you have to have left the store though?

justmel

Complain,i certainly would! They don't always ignore complaints-i had a bad experience in a morrisons cafe which was very different to what happened to you but i was treated badly by staff there so i made a complaint and got a sincere apology-i also got a free meal but it was really the apology that meant the most.

limey_2

map200uk wrote: »

i thought to be shoplifting you have to have left the store though?

You can be stopped before leaving if they have cctv evidence of for example removing security tags and concealing items either in a bag or in clothing but unless you are past the final point of payment all they can do is ask for the goods to be returned and ask you to leave the store.
I have done this before when someone was had put joints of beef into a bag but would not try to leave the store as there were managers waiting by the exit. If the meat had been out of the fridge for 20 minutes it would have needed to be wasted so it was financially more worthwhile to just get the goods back.