Sportsdirect - Terrible Service - No cash refund 1 day after purchase

dizziblonde

bills wrote: »

Mike Ashley was involved with the company and he is an absolute shambles and everything he touches is naff so I would just avoid this store in general!! lol

Dunno - he did a cracking job with Newcastle United should be awarded the freedom of the city... of Sunderland

(I'm a Mackem )

gordikin

I'm sure SD has notices at all tills saying the do not refund unless the goods are faulty?

Widelats

I found them to be rubbish too, all they offered me was exchange.

Torby

play them at their own game....unpick some of the stitching...claim refund under statutory rights...if they want to behave like [EMAIL="tw@t$....you"]!!!!!!$....you[/EMAIL] might as well do it....

to be honest though....you should have made sure they fit in the shop....as regards their staff....you pay peanuts...you get monkeys

underlay_guru

bills wrote: »

Mike Ashley was involved with the company and he is an absolute shambles and everything he touches is naff so I would just avoid this store in general!! lol

Ahem....Mike Ashley owns SportsDirect! He also owns the Donnay, Kangol, Lonsdale, Slazenger, Dunlop and Karrimor brands, explaining why SportsDiect shops are filled with products from these brands.

If a consumer has bought a product instore, and they have had the opportunity to inspect the goods (instore), the shop has no legal obligation to offer a refund or credit note of any kind, (Although most retailers do it as a goodwill gesture).

Shops which take payment before you receive the goods - such as Argos,are an exeption to this. Because the consumer must pay for the goods before they can physically inspect them, they are entitled to a refund if they are not suitable.


In not offering some sort of refund policy, SportsDirect do not seem to be interested in customer retention and brand loyalty. More fool them. I personally find SportsDirect shops are like walking through Hampton Court Maze - except with Chavvy clothes instead of hedges.

waderae

trumpton wrote: »

The other thing I notice is that even when you see a 'quality' brand in SD, like YSL, the clothes feel and look like stuff off the market. If it's genuine, why is that?

all the YSL prodcut is a job lot from the closure of ALDERS! (which by the way you were paying FAR MORE than the rrp for when they had the stock!!)

so unless we are claiming alders brought dodgy goods? id leave that well alone,

on the subject of TAT, its the same quality as most of the product you get in JJB in fact some of it is made in same factories!!

to the guy with the trainers .. what store was this ?

Sportsdirect offer no refunds to cut fraud, nothing to do with being scammers or not wanting customer retention, SD recoups £10k a month of INTERNAL refund fraud!! (and this is with a NO REFUND POLICY!) internal fraud is only a small % of overall fraud.

think of this scenario, purchase a tee shirt for six quid, go outside give someone you tee shirt to hold go back in with the bag and receipt and pick up the same tee shirt in same size and remove the hanger (its under £8 it wont have an alarm) stick it in your bag go upto till take it from bag and get a refund because you have a receipt.... SD have just lost £6... rinse and repeat.... now see why they dont offer refunds ??? (in fact someone got caught when m&s had a no questions refunds policy the police raided there home and guess what they had over 10k in gear!!)
dont blame SD for no refunds, blame every idiot and thief that tries to pull a fast one and rip them off and all those who "unpick stitches" to try and con them. there not big, there not clever!!

ALL REFUND POLICIES DO IS GIVE THIEVES A PLACE TO SELL THERE GOODS!!!

All this costs money for SD, do you want to pay even more money for your "TAT" ? because if they cant keep internal and outside fraud to a minimum, thats what will happen. Allowing refunds would cost SD millions in profit and seriously endanger there business model and the job security of over 30,000 employees.

The fact of the matter is, the law states refunds only on genuine faulty products or misdescribed products, no one is entitled to anymore regardless of how they pay. SD go with this as theire policy in fact they go extra by offering exchanges and credit notes,.

If you cant accept this go to JJB (if it survives) and pay a premium for the same stuff. but bear in mind JJB also sells sportsdirect brands, as do other major retailers such as cotswolds,millets,asda,burtons,argos and tescos... they will get your money even if you dont realise it.

dmg24

waderae wrote: »

all the YSL prodcut is a job lot from the closure of ALDERS! (which by the way you were paying FAR MORE than the rrp for when they had the stock!!)

so unless we are claiming alders brought dodgy goods? id leave that well alone,

on the subject of TAT, its the same quality as most of the product you get in JJB in fact some of it is made in same factories!!

to the guy with the trainers .. what store was this ?

Sportsdirect offer no refunds to cut fraud, nothing to do with being scammers or not wanting customer retention, SD recoups £10k a month of INTERNAL refund fraud!! (and this is with a NO REFUND POLICY!) internal fraud is only a small % of overall fraud.

think of this scenario, purchase a tee shirt for six quid, go outside give someone you tee shirt to hold go back in with the bag and receipt and pick up the same tee shirt in same size and remove the hanger (its under £8 it wont have an alarm) stick it in your bag go upto till take it from bag and get a refund because you have a receipt.... SD have just lost £6... rinse and repeat.... now see why they dont offer refunds ??? (in fact someone got caught when m&s had a no questions refunds policy the police raided there home and guess what they had over 10k in gear!!)
dont blame SD for no refunds, blame every idiot and thief that tries to pull a fast one and rip them off and all those who "unpick stitches" to try and con them. there not big, there not clever!!

ALL REFUND POLICIES DO IS GIVE THIEVES A PLACE TO SELL THERE GOODS!!!

All this costs money for SD, do you want to pay even more money for your "TAT" ? because if they cant keep internal and outside fraud to a minimum, thats what will happen. Allowing refunds would cost SD millions in profit and seriously endanger there business model and the job security of over 30,000 employees.

The fact of the matter is, the law states refunds only on genuine faulty products or misdescribed products, no one is entitled to anymore regardless of how they pay. SD go with this as theire policy in fact they go extra by offering exchanges and credit notes,.

If you cant accept this go to JJB (if it survives) and pay a premium for the same stuff. but bear in mind JJB also sells sportsdirect brands, as do other major retailers such as cotswolds,millets,asda,burtons,argos and tescos... they will get your money even if you dont realise it.

Methinks we have a Sports Direct employee amongst us!

williham

waderae wrote: »

all the YSL prodcut is a job lot from the closure of ALDERS! (which by the way you were paying FAR MORE than the rrp for when they had the stock!!)

so unless we are claiming alders brought dodgy goods? id leave that well alone,

on the subject of TAT, its the same quality as most of the product you get in JJB in fact some of it is made in same factories!!

to the guy with the trainers .. what store was this ?

Sportsdirect offer no refunds to cut fraud, nothing to do with being scammers or not wanting customer retention, SD recoups £10k a month of INTERNAL refund fraud!! (and this is with a NO REFUND POLICY!) internal fraud is only a small % of overall fraud.

think of this scenario, purchase a tee shirt for six quid, go outside give someone you tee shirt to hold go back in with the bag and receipt and pick up the same tee shirt in same size and remove the hanger (its under £8 it wont have an alarm) stick it in your bag go upto till take it from bag and get a refund because you have a receipt.... SD have just lost £6... rinse and repeat.... now see why they dont offer refunds ??? (in fact someone got caught when m&s had a no questions refunds policy the police raided there home and guess what they had over 10k in gear!!)
dont blame SD for no refunds, blame every idiot and thief that tries to pull a fast one and rip them off and all those who "unpick stitches" to try and con them. there not big, there not clever!!

ALL REFUND POLICIES DO IS GIVE THIEVES A PLACE TO SELL THERE GOODS!!!

All this costs money for SD, do you want to pay even more money for your "TAT" ? because if they cant keep internal and outside fraud to a minimum, thats what will happen. Allowing refunds would cost SD millions in profit and seriously endanger there business model and the job security of over 30,000 employees.

The fact of the matter is, the law states refunds only on genuine faulty products or misdescribed products, no one is entitled to anymore regardless of how they pay. SD go with this as theire policy in fact they go extra by offering exchanges and credit notes,.

If you cant accept this go to JJB (if it survives) and pay a premium for the same stuff. but bear in mind JJB also sells sportsdirect brands, as do other major retailers such as cotswolds,millets,asda,burtons,argos and tescos... they will get your money even if you dont realise it.

It's well researched that a refund policy creates far more sales than any fraud. If there is fraud then something should be done about it, not just stop it.. it will only affect those that genuinely want a refund.

If it didn't make shops money why would almost every (good) shop offer a refund policy!?

RHYSDAD

I hate sports direct stores. Instead of having large signs saying '99% off' and such like, they should have large signs saying 'if there is ever a fire in this shopping centre, this is where the bodies will pile up'. You can barely move in there such is the stocking density!

gemstars

I think I'm one of the few people on here who like Sports Direct *don't shoot me*

I know they don't offer refunds on goods which are mispurchased, only on faulty goods which is fair enough.

Their service isn't great but their prices are cheap, it's not exactly the kind of place where I would expect staff to have expert knowledge so I'd rather pay low prices for standard goods rather than high prices to cover the cost of staff training courses etc.

OP- if you like the trainers and they don't have your size could you go to another outlet and look for a bigger size there? I can think of about 15 of these shops within a 5 mile radius of me so if you're near a big city there's probably another Sports Dirct near you.