"Self-Service" Checkout machines in Tesco

elfen

Used the Asda one this morning....First one froze....so I move on....Wouldn't accept my bag, so did it bagless and had to get authorisation every three items...Bloody nuisance but lucky it wasnt busy

silverjay

I no longer use Tesco self-service tills since the day the grumpy grouch who patrols it told me off for the hem of my coat brushing against the bagging area causing the "unexpected item in bagging area" announcement repeatedly. She's always been a nightmare, used to be on the lottery/cigs kiosk and wouldn't serve you to anything else even though all the other assistants did.

thesim

juno wrote: »

I get caught in an endless cycle of "unexpected item in bagging area" so I remove it, and then "item removed from bagging area" so I have to put it back.

Sorry, it must have been really annoying to you, but I think I would have died laughing if I had seen this lol :rotfl:

caela_2

Lol I'm glad I'm not the only one who gets into a rant about these machines! Was starting to wonder if I was being irrational (me, never!) Lol, the thing I hate is the machine shouting at you 'PLEASE INSERT YOUR CARD INTO THE CHIP AND PIN DEVICE', 'PLEASE TAKE YOUR RECEIPT', blah blah blah.

If I get one more 'unexpected item in the bagging area' or 'please wait for assistance' grr I might hit the thing with my shopping lol lol. The amount of times I've bought alcohol through those things, bagged it up and had the lady pop over to put the code in, only to realise (once home) that I've still got the bloody security tag on it argh! That's when I get to take out my frustration with a screw driver and finally 'break into' my own alcohol which by this point, is well deserved :eek:

The MOST annoying thing I have experienced is the '10 items or less' rule on these machines. I mean, it's fair enough, but when all the other check-outs have long lines and no-one is using the self-service, one should exercise a little flexibility.

I am talking specifically about an experience at our local ASDA, when I was approached by a 'helpful' member of staff informing me that I was approximately 10 items over the 10 items of less quota for the self-service tills. Since all the other check-outs were bulging with people and these machines were free, I told her perhaps it would save time. She maintained that I should take my shopping to another till (despite the 2 rows of self-service machines being FREE).

I finally agreed that if she wanted to be so petty, I'd split my shopping with my partner, so we'd have 10 items each and pay seperately. Will you believe that she was watching and counting each item from her little stand, so that when I reached 11 items, she trotted over and told me to switch over so that my boyfriend have his turn. I think that was the first time I officially complained about a member of staff. WHAT an idiot. :mad:

Kapani

smcaul wrote: »

They probably didn't have Mummy, Daddy and Nursey with them to help them. Also they were likely to be buying more then a sherbert dab and some liquorice laces!!!

Grow up and get a life, I can manage to do a full weekly shop on the self service machines, it's faster and i can be in and out without having the hassle of waiting around to watch a maths gcse failure count out my change by the penny. Then again maybe I manage because I spend more time thinking that when the machine gets confused and says unexpected item maybe it's because you've lent on it for a bit longer than the machine expected you to when putting your portion of jackass into your carrier bag. That's instead of going ughhh stupid machine it's that things fault.

A MACHINE IS ONLY AS SMART AS THE PEOPLE THAT USES IT.

So what does that say about you lot?

DCFC79

Kaleidoscope27 wrote: »

Do they Tesco self service machines still demand you bag everything? I once was ready to smash it after it kept telling me that a sponge I'd bought hadn't been put in the bag, because it was too light for it to register. In the end my boyfriend dumped his wallet in the bag so the machine would get over it and let us continue.

yes they are all like that, its surprising how they notice that something isnt in the bagging area when its so light

alison999

Kapani wrote: »

Grow up and get a life, I can manage to do a full weekly shop on the self service machines, it's faster and i can be in and out without having the hassle of waiting around to watch a maths gcse failure count out my change by the penny. Then again maybe I manage because I spend more time thinking that when the machine gets confused and says unexpected item maybe it's because you've lent on it for a bit longer than the machine expected you to when putting your portion of jackass into your carrier bag. That's instead of going ughhh stupid machine it's that things fault.

A MACHINE IS ONLY AS SMART AS THE PEOPLE THAT USES IT.

So what does that say about you lot?

I dont even know where to start with you

blabberwort

woohoo_postingid wrote: »

I never have a problem with them but I don't use them on principle. If they offered me a discount (after all, they are saving money on staff) then I would use them more regularly.

I agree, I have never used one of these machines on principle too. It makes me laugh how people complain there are no jobs yet are happy to go in a supermarket and use a machine like this which is effectively taking jobs away.

jimbms

Not really about the self checkouts, but does anyone else do the jedi wave as the go through the automatic doors in shops?