Tesco misprice policy discussion area part III

Liverbird

If the SEL is lower than the pack price or the price you are charged at the till.....even by 1p....then an r+r is in order. You can always check the prices with the instore scanner.

jaffacakes_2

My first R&R! I got paid £3 to take a L'Oreal Infallible foundation away! :j I was charged £7.99 but the SEL said £10.44, save £3 so now £7.44. The lady at CS refunded me the full £10.99, as she didn't see the £3 saving which was at the end of the receipt! :rotfl:

jo--king_3

re the xbox games, i got 3 R&R today no problem and some mars bars too, the guy on cs, has given me refunds before and on seeing me he said, oh no you've not been overcharged again have you, he said the mars bars are a problem cos the poster is so high they can't easily remove it, well someone put it up there to start with!

michael_patterson

something interesting
i bought the ps2 game medal of honour which was charged at 39.99
the poster said ps2 games under 30 pound
only top 20 listed
medal of honour was number 20
horrible electrical manager at the store wouldnt give me r & r
give me money back and then kept the game saying she was removing it from sale
said she was entitled to do this
i told her she was not
got her manager and he said she was
she even kept my receipt and said no transaction had happened

what do i do


help the store in question is stockton on tees

highguyuk

Withdrawing from sale is a phrase alot of people have said.

A little tip: They cant withdraw an item from sale if you have already bought it, which you had.

michael_patterson

they have the item now what can i do about it ?

highguyuk

Your best bet is to ring HO tomorrow morning on 0800 50 55 55 from 8am onwards and explain the situation. Explain fully her actions, especially the bit about her taking YOUR receipt and saying the transaction never happened.

michael_patterson

thanx i will give it a go in morning

highguyuk

No problem. You might want to check out some of the other post as to what people have said to HO in the past regarding consumer laws. HO should say to you go back to the store. Your problem is that you have no receipt, and your relying that the original 2 people are honest enough to admit you went into the store.

walsgravematt

Hi - could someone point me to the web address for the list of mispriced goods at tesco as I can't find it anywhere

thanks

WM