new comp & dial up connection - wont work

redux

no, I don't think it is - you don't need dialling rules - it's for messing about with things like dial prefix for outside line, using prefix for different call providers depending on long-distance or local (more relevant in America), and even calling cards (which you might try later when away from home)

just turn off the tick box for dialling rules, and have the number you want to dial written in the box - I hope that's it

mhendo

Another thought - how old is the Virgin.net CD you used to configure your connection on the laptop? If its quite old, then it may be you're using an old dial-up number (I recall soon after I left them they changed the number).

Logging into my old account (which I'm surprised they haven't deleted as it hasn't been used for a couple of years!!), shows the standard dial-up number as 0844 054 4020. Is that what you have? (I would hope Virgin tech support already got you to confirm that though ).

loopy_lass

er... thats the number im dialling up! .... so its no good then... doh... ill ring tech support in a min... im gettin a bit hacked off with it to be honest. its a new cd...

will let u know

loops

intel

http://www.virgin.net/customers/helpme/connection/telephonenumber/ May help

It says to phone the plebs at Virgin for the Number.. :mad:

mhendo

intel wrote:

http://www.virgin.net/customers/helpme/connection/telephonenumber/ May help

It says to phone the plebs at Virgin for the Number.. :mad:

You only get given the dial-up number when you log in to "My Account" - so they give that customer the appropriate dial-up number(s) - eg 0844 for PAYG, 0800 for subscription, etc.

loopy_lass wrote:

er... thats the number im dialling up! .... so its no good then... doh... ill ring tech support in a min... im gettin a bit hacked off with it to be honest. its a new cd...

will let u know

loops

No, no - the number I gave is the correct number. When I say its an old account I logged into (I meant a live account, which I just don't use) - the number I quoted was as stated within the "My Account" area of Virgin.net. I didn't just pull the number off my PC.

intel

mhendo wrote:

You only get given the dial-up number when you log in to "My Account" - so they give that customer the appropriate dial-up number(s) - eg 0844 for PAYG, 0800 for subscription, etc.

So she still has to phone the plebs then

mhendo

Yep, but at least we know its not something as obvious as the wrong telephone number now. Knowing how rubbish Virgin tech support used to be, I thought best to check the blinding obvious.

loopy_lass

lol... cool, thanks u guys... i shall phone the plebs immediately and have a whinge... honestly! how difficult can this be.. i even asked at uni yesterday and the say the same, i should just put the flaming cd in and hey presto... internet...

But no... its has to go all flaming technical on me... i rang the plebs 2 days ago and whined so much about paying for ME phoning THEM... got the young chap to phone me back on me moby... ;-)

will try again, and sorry if i got some of your info mixed up re phone no. im in middle of an essay about kantian versus utilitarian ethics and euthanasia :eek: :eek: :eek: (damned if i know either).... so please excuse my head been a mush....

will letcha all know

x loops x

loopy_lass

rite, ive spoken to pleb technical, and they talked me thro set up on phone, dial no. is 0844 ... spoke to technical bods where comp came from, all checked and ok there... but still nothing....

mmmm next step... BT...

loops

loopy_lass

bt checked phone all ok... consensus of opinion.... ditch virgin n try someone else

thanks for all ur help

loops