new comp & dial up connection - wont work

loopy_lass

ok folks... im having a blond moment, i got me posh new lappy and put in the virgin dial up disk in, it whizzed around n did what it should but wont connect, just keeps re dialling.

I phoned the helpline (who were very helpful) and they talked me thro the set up.. OK says i and tried to dial out.. its the same as before.. just keeps dialling..

Im using xp professional if that makes any difference and its got a little wireless thingy but its not enabled.

my poorly desktop is on the dreaded AOL BB and i dont want to put that on me new posh lappy as i will only be accessing T'internet on an occasional basis when away from home (hence dial up)

any thoughts on why it wont connect?

cheers :beer: loops

intel

Phoneline connected properly, Is it a BT line only connection. Is caller ID unavailable
in other words can you see your home telephone number on a mobile.

loopy_lass

er no. my number is witheld at exchange. however it did say on the virgin website that wasnt a problem.. maybe it is.. i did wonder if having bb would stop it working...

how do i counteract witheld no?

knew u wud know intel.. ur a star... x

loops

mhendo

1470,[normal telephone number] (1470 forces caller ID, comma to put in a pause, followed by your usual dial-up number)

intel

loopy_lass wrote:

er no. my number is witheld at exchange. however it did say on the virgin website that wasnt a problem.. maybe it is.. i did wonder if having bb would stop it working...

how do i counteract witheld no?

knew u wud know intel.. ur a star... x

loops

Open Internet Explorer, Tools, Internet Options, Connections Tab,
Settings, Properties, where you see the phone number that dials out
put 1470, infront of the number dont forget the comma then
Ok,Ok,Ok, now exit IE then Re-open IE then try a dial up.

loopy_lass

Mmmmm... followed descructions to the letter and it still just keeps on re dialling.... plan B anyone?

loops

mhendo

At what stage is it re-dialing? If you have the laptop speaker on, do you hear the dial tone, the number being dialled etc? How far along do the connection status messages get? eg "verifying username and password", etc.

intel

Unplug any phone or BB connection that uses the line. Then dial out.

Edit: If you have two sockets on the PC that say Phone...Line
plug the modem into the one that says Line.

loopy_lass

rite.. i phoned virgin back.. they sorted.. so i can get online now but it says cannot display page. i tried to add it but it says cant add cos of settings.

wheres me screwdriver....

intel

loopy_lass wrote:

rite.. i phoned virgin back.. they sorted.. so i can get online now but it says cannot display page. i tried to add it but it says cant add cos of settings.

wheres me screwdriver....

MMMmmmmm what wont add just try this..

go to https://www.google.co.uk and then once it has come up set that as yer homepage... In IE. tools internet options, general tab.. home page use current then OK

loopy_lass

rite, ive tried everythin and phoned virgin back, an even they cant work it out.. but having investigated my comp. where it says ... control P then in phones n modem, then in dialling rule... my location - 1
i wonder if this is stoppin it diallin out? do i need tp put a 1 in front for any reason??? is this normal....

loops