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Ebay Postage Receipts and Rules?

Does anyone know the rules regards these proof of receipts that you get from PO when you send a parcel.
Who's responsiblity is it to chase the post office up for refund?

Basically I was send a dress at the end of Dece and have not received it yet. I have messgaed her to ask if she has posted it. Yes she said. I will send you the receipt

Should I have to chase up the post office now. I'd have thought this was her job.
She refunds me and then the post office refund her.

Am i wrong? Does Ebay have any rules on this?
«13456

Comments

  • OnceUponADream
    OnceUponADream Posts: 16,047 Forumite
    No your not wrong. It is up to the seller to refund you and then claim via the post office.
    The shinbone is a device for finding furniture in a dark room.
    :TBig thanks to all competition posters:T
  • TITEASCRAMP
    TITEASCRAMP Posts: 1,744 Forumite
    I've never had a problem before thankyou. I thought that must be how it worked.
    What should I message back and say? You would have thought she would have known being a power seller.
  • dawn27
    dawn27 Posts: 314 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    hi
    Thankyou for offering to send me the proof of postage, but i would prefer a refund or replacement item.
    I feel that it would be better if you claim for the lost parcel from Royal Mail as you have all the information needed.
    I look forward to your reply
    thank you
  • chja
    chja Posts: 913 Forumite
    Sellers responsibility to refund you and make the claim.

    Any hassle, just raise a claim via Paypal, who will find in your favour unless it is "tracked" mail.
  • mikey72
    mikey72 Posts: 14,680 Forumite
    If you didn't post it, you have no contract with the post office, they shouldn't even talk to you about somebody elses mail. Our's won't.
    It's down to the seller to chase.
  • TITEASCRAMP
    TITEASCRAMP Posts: 1,744 Forumite
    She is now saying that normally she wont claim that the customer does it, but she will make an exception for me.
    But I have to wait for a refund until she has been paid by Royal Mail.
    Is this right?
  • soolin
    soolin Posts: 74,413 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    No it isn't, your refund is not dependent on the sellers refund from RM.

    Go back and explain that you are happy to wait another few days but then you will expect a refund, don't threaten anything. if you don't get a refund in a reasonable time frame slam in a paypal chargeback.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • TITEASCRAMP
    TITEASCRAMP Posts: 1,744 Forumite
    soolin wrote: »
    No it isn't, your refund is not dependent on the sellers refund from RM.

    Go back and explain that you are happy to wait another few days but then you will expect a refund, don't threaten anything. if you don't get a refund in a reasonable time frame slam in a paypal chargeback.

    What do you deem a reasonable time frame? I said in the last message to her that I'd wait until the end of the week. Thats a total of 13 days since I paid.
    How long is reasonale to wait for a refund?
  • soolin
    soolin Posts: 74,413 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    It is really up to you but as a buyer I would get itchy after about 10 days but would be looking for a refund in my second and a bit week, so around 15 days.

    AS a seller I would hope my buyers waited into their third week, again 15 days or so before asking for a refund.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • TITEASCRAMP
    TITEASCRAMP Posts: 1,744 Forumite
    Thanks very much. I'll ask her again.
    If she still want me to wait until she has been refund from Royal Mail, what do I do?
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