hichjack by talk talk ...

fatou256

oh they mentioned to me that my broadband was active from the 14/11/2008 and thids si impossible i was with O2 and ihave the bills to prove it !

fatou256

i just received a respone to my complaint what a joke they "confirm" i did make a phoen call but to date sa till haven't received a transcript nor an audile copy of that.

Moreover, i have not received a copy of the contract that i appearently ihave given with "express consent" .

even if it were true that i agreed to such braodband services would have they nopt reduce my stautory right by not providing me this "live go date" so i was not able to cancel it befoer the live go date and as such i haven't benefited to the colling off period i as i was not informed of such date or i am barking the wrong tree here ?

deklan99

Going by this http://www.talktalkmembers.com/forums/showpost.php?p=141072&postcount=34 I think you've had it.

fatou256

i have never compalint about problem with O2 , they rang me up asking me if i was interested into a broadband services to which i replied NO ( the problem is that i have recorded the phone call as i do with everything phone call sorry long problem with DCA ....).

so thisa iswhy ican confirm i did not said that.

again wha tis the date of this phone call ? ias my order was made online i can post it ther the confirmatin e-mail and their subequent confirmatin in writing too very interesting when it does not mention any free broadband

fatou256

thank you deckland but that doesn ot exclude what i received from them last friday by post and thisis what they are denied me now andthis is why i went to the OFT taday


quote " answer to more of your question "
Q. if i want to cancel my broadband, is there a disconnection charge ?

A. if you're not happy when you broadband has gone live, you can cancel it within 30 days with no disconnection fee.
please call our cqancelation team on 0870 087 3527 ...


they keep scaring with we are goign to charge you this and that ......

fatou256

hi deckland i think you should think again aftger the phone call i have received rom thier so called " head office" . there is alot the woman acknowldege over the phone about being in delays etc.......

fatou256

i have been reluctant to post docuemtn but i have enough . talk talk is denyiong to have ever send me this document , which by the way was recieved by e-mail ....

fatou256

sorry will put them again