hichjack by talk talk ...

fatou256

moreover apparently as i am not able to download their online security software( not right computer requirement) then i am not coverd by their techical service so why then why i swould swap to TT LLU

notbritishgas

Fatou, you say you switched your landline provider, does this mean you pay Talk Talk for line rental? If so how much?
If your exchange has been LLU'd by talktalk there is a fair chance you have been switched onto it. If so I do not think you can have any other broadband except talktalk, perhaps someone will confirm this.

deklan99

You will just have to confirm exactly which Talktalk package you agreed to when you signed up. Talktalk seem to have a myriad of different packages on the go at any one time, any mention on your contract paperwork what package you are on?

fatou256

thanks again dekland Tt are adamnant i called a company called BPS ( dont' know who they are to be honest never heard of them!).

so how i called a comapny called BPS when i ordered it on line this is baffling me!

the problem is i switch landline provider over the internet adn recieved an e-mail saying talk UK evening & week end call then theymentonjed that my landline phone will go active late october 2008.
on my e-mail confimation order ;

it says Uk Evening & week end
-unlimited evening & week end call to Uk landlines
-Unlimited call to to 36 destinations
-unlimited call to othger talk talk customer
-line rental £10.50

then it shows the extra itook siuch as standard voicemail(free) , ex directory (free) and anonymous caller reject (£3.80)

at any point it mentioned braodband , internet go live etc..... ... the total of the package came to £23.79


i was supposed to receive a welcome pack to which i have never received , only a letter to ask me to confirm my telephone number and my address. and confirming that on xx/11/2008 my landline provider will be switch to talk talk. that's it and it was a month agos !

fatou256

oh by the way i forgot to mention that i had indeed had a phone call form their sales team asking me if i am interesting in their broadband to which i replied no as i was with another braodband provider and u were happy with them ! that 's was a week after i have ordered it on line and the guy said ok not too worry .

fatou256

this is what i signed for
http://www.talktalk.co.uk/products/landline/uk-international-mobile-plans and it doens't mentioned to me broadband

billsavings

You definitely Do Not have to take their Broadband if you take that product,as they have admitted. Their agents were chancing their arm and have slammed you for broadband.

It might be worth your while e-mailing their CEO via http://www.carphonewarehouse.com/commerce/servlet/gben-contact-ContactForm?CONTACT=BOSS

fatou256

soory when i rang back O2 to be reisntated , the techincal support team told me that there is no marker on my line whatsoever that was yesterday so i do not know what to think about it because surely if i was on a LLU then i would have at least a tag unless i am mistaken .

fatou256

haks billsaving TT keep tellign me thaty i cant have landline phoen without broadvband so why thy haven;t put that in their letter ( to which i am still waitign to receive ). Ofcom agreed with me that my line was slammed and iTT has no right tohave done that.

billsavings

In case their is any doubt whether you can have it without bb, if you go to the offer and click on legal terms. Scroll down and your see:

100 inclusive UK mobile minutes
Applies to calls made from your TalkTalk registered landline at any time to UK mobile numbers. After 100 minutes, calls to UK mobiles are charged at the standard network rate. Any unused minutes will not roll over to the next month. A one-off £29.99 connection fee and a minimum term of 18 months applies when you join our Talk Total Anytime call plan without inclusive broadband. A disconnection charge may apply if you terminate before the expiry of the contract term.