Virgin Trains are bunch of con artists IMHO. Be warned!

Silent_Mule

Yes

IMO, Section 58 of the National Conditions of carriage would cover that. You may not think it, but it is one of those things which is open to interpretation.

bunking_off wrote: »

6. Unacceptable behaviour
(1) No person shall use any threatening, abusive, obscene or offensive language on the railway

So it seems that, one way or another, my speech is controlled even when rhetorical.
Still doesn't change the fact that VT were heavy-handed and, IMHO, acted without understanding and, quite possibly, in an illegal manner. The difference is I get charged £360 AND threatened with arrest (more than once) and they get to do whatever they want, including fleece the punter.

I do wonder why you never mentioned this in your first post though...

Fair cop! I should've put that in the original detail but there is a lot to cover... I am distilling several hours of conversation here... I just missed it off. (I wonder if that puts me in breach of some wonderful unknown law?)

chuckley

Silent_Mule wrote: »

chuckley:

1. Your view would seem to imply that if I had my wallet stolen 5 minutes before the train left but still had the ticket, that would be my fault? Or, let's think of other scenarios: I go to get on the train, someone knocks in to me and my wallet falls between the train and the tracks. Hmmm... would I just have committed a breach of contract? I don't see your logic at all. The fact that I could provide: a) my passport; b) my driving licence; c) the credit card statement with my details on for the card that was used; and d) the printed ticket should, in my opinion, have been enough to establish that I was entitled to travel.

nobody cares about ur other ID! the one ID you needed u didnt have through whatever reason. thats like bars and clubs. they only accept drivers license or passport. so why u offering ur N.U.S card like its confirmation of ur ID?! ur card scenario is the same... offering ur other cards dont help as their system had the card, u so happened to lose!

1. I didn't buy the replacement ticket on the train. I went to the ticket hall in Euston a full hour before departure (at the advice of VT Customer Services) to try and get the matter resolved and ended up having to buy the ticket there. i was guessin due to the price.
2. In the role of CEO you have to interact with clients all the time. My point was to do with that and the fact that were I to go around trying to gouge my clients tell them that thet were in breach of contract when an unforeseen problem occurred woul be unacceptable behaviour, not that I am the "big I am". I never once informed the ticket office people of my job title so you point about me being brought down a peg or two is irrelevant. From the fuss u made about ur situation on here and the 'relevance' of ur CEO title to me shows that u played that trick on the staff as if it gave u a 'free pass'... and correctly the staff said noooooooooo. to be honest there was no need 4 u to mention that on here because quite frankly the system doesnt need or care for that information... ur just another number
3. I did buy it at the station, so you point about "if you don't like the rule [of] sale" is also immateral. Not only for that point but also because companies cannot just make up any rule they like. Contracts have to be fair (that is the law). If they are not I am perfectly entitled to object to those rules.

No its not, thats the whole point of this damn thing!!!!!!! at the time of buyin the ticks u were ok with the rule, but since u oost ur card and didnt get ur own way, uve decided its 'unfair and a rip off, e.t.c' its virgins system. they can impose whatever restrictions on it. if u dont like it. Try Chiltern...

chuckley

Originally Posted by robt
Why on earth did you cough up for a peak time return, when you could of just got a single? Once you arrived in Manchester you could go to the Virgin ticket office there and explain what had happened (albeit again), and booked a much cheaper ticket for the return journey?

Silent_Mule wrote: »

The ticket clerk told me that I had to buy a full price return and that that was my only option. Otherwise, in their words, they would not let me travel. I asked for another ticket and was charged £360. No option was presented to me.

and ur a CEO?!!!!!!!!!!!!!!

Silent_Mule

Yes

chuckley wrote: »

Originally Posted by robt
Why on earth did you cough up for a peak time return, when you could of just got a single? Once you arrived in Manchester you could go to the Virgin ticket office there and explain what had happened (albeit again), and booked a much cheaper ticket for the return journey?

and ur a CEO?!!!!!!!!!!!!!!

You seem to have more of an issue with the fact that I am a CEO than anything else. You need to re-read what's been written: I did not mention my job to the staff at the station. If you don't believe me there's nothing I can do about that other than to reiterate that it is true. Questioning / challenging my honesty on this site makes me think you probably work for VT or maybe you just have a bee in your bonnet 'cos you don't like people in management jobs?
The option of getting a single was never presentedto me. The only option - one that was repeated many times - was to buy a new RETURN ticket. That is what the station staff told me more than once AND that if I didn't buy a new RETURN ticket I would be refused the right to board the train. I DID challenge the £360 cost when it was presented to me AND I DID ask whether another option was available. I was told that it was not and that if I wanted to travel that was the ONLY option. Also, don't forget that they also told me, independently of me describing the whole thing as a f---ing nightmare, that if I wanted to "make it al legal matter" they would "get the police involved" who would, in their words, be "on our side".
Oh, and exactly where did I say that I provided an NUS card???? Re-read the whole thing and you will see that I provided Passport + Driving Licence + Credit Card statement for the card used to make the original purchase + the printed ticket (which contains a QR code, which I imagine is there to help identify the passenger's details though I haven't seen a QR code reader in use on the railways ever).
I also fail to undertstand how you can equate this to a nightclub?

Please get your facts right when doling out criticism!

dmg24

Did you not think to say the words 'Can I buy a single ticket please?'.

I think chuckley's point is that, as a CEO, surely you should be able to think outside the box, and find your own solution to the problem?

Voyager2002

dmg24 wrote: »

Did you not think to say the words 'Can I buy a single ticket please?'.

I think chuckley's point is that, as a CEO, surely you should be able to think outside the box, and find your own solution to the problem?

I can't be bothered to check the fares, but in my experience the price difference between a single and a return is generally a matter of pennies.

dmg24

Voyager2002 wrote: »

I can't be bothered to check the fares, but in my experience the price difference between a single and a return is generally a matter of pennies.

I would agree with some routes, but certainly not all (I can't be bothered to check either - the cat is eating my dinner!). If you also take into account the option of split ticketing (thinking outside the box! ), there could be savings to be made.

chuckley

Silent_Mule wrote: »

You seem to have more of an issue with the fact that I am a CEO than anything else. You need to re-read what's been written: I did not mention my job to the staff at the station. If you don't believe me there's nothing I can do about that other than to reiterate that it is true. Questioning / challenging my honesty on this site makes me think you probably work for VT or maybe you just have a bee in your bonnet 'cos you don't like people in management jobs?
The option of getting a single was never presentedto me. The only option - one that was repeated many times - was to buy a new RETURN ticket. That is what the station staff told me more than once AND that if I didn't buy a new RETURN ticket I would be refused the right to board the train. I DID challenge the £360 cost when it was presented to me AND I DID ask whether another option was available. I was told that it was not and that if I wanted to travel that was the ONLY option. Also, don't forget that they also told me, independently of me describing the whole thing as a f---ing nightmare, that if I wanted to "make it al legal matter" they would "get the police involved" who would, in their words, be "on our side".
No, my 'CEO' comment was regarding u being to,ld a price and just paying it, rather than what the other person suggested with the single and blah blah!' no i dont work for Virgin, or hate management.

but COME ON ur told the on the spot fare is 3360 and ur like 'FINE ill pay'. u say u challenged it, but be 4real. did u not think standard would be maybe £300 cheaper?! as a CEO u flopped hard when it came to buyin a new ticket. any machine woulda gave u a less than half of that price ticket... i dont think u challenged it at all.. had u and u wouldnt be £360 down... ontop of ur original ticket price.

Oh, and exactly where did I say that I provided an NUS card???? "Re-read the whole thing" and you will see that I provided Passport + Driving Licence + Credit Card statement for the card used to make the original purchase + the printed ticket (which contains a QR code, which I imagine is there to help identify the passenger's details though I haven't seen a QR code reader in use on the railways ever).
I also fail to undertstand how you can equate this to a nightclub?

Please get your facts right when doling out criticism!

practice what u preach...

Frege

This would not have happened if you hadn't lost your credit card. You should be more careful next time.

Silent_Mule

Yes

Frege wrote: »

This would not have happened if you hadn't lost your credit card.

No. Really?

Frege wrote: »

You should be more careful next time.

So, your view is that if someone has the misfortune to lose their credit card they deserve what comes to them? What if that person has Alzheimers or suffers from mild amnesia? Should we double charge them too? This is a nonsense.