hard sell from the banks

new2civvystreet

random point - if you routinely went to a car dealership to buy oil/accessories would you complain if they tried to flog you a car once in a while? I wouldn't because I expect to get flogged a car every time I go back to the dealership for a service/to buy products. I just say no. (Apart from this week when I said yes, man that hurt my wallet! )

Banks are no different - like has been said before, they're a business and need to make money. You don't get customers queueing up to upgrade their account or take out one of the banks mortgages. The bank has to make an effort to get business, just like any other company.

Twister84

Inactive wrote: »

I don't need to be " told " about ( read flogged ) new products from the bank, I can find out for myself, thanks very much, not that my bank has ever had anything on offer that cannot be bettered elsewhere.

You simply cannot accept that customers get so !!!!ed off with this continual barrage of sell...sell.. sell.

That's the thing - you might, many others, won't. The only thing we can do as cashiers, is ask. If you don't want to know or you're not interested, that's fine too. Our main job is to promote, and if you can walk away from the cashier with a better rate on your money, that's great. If you'd like to get a quote regarding your insurance, speak to an advisor.

It's not hard - if we can't do anything, good for you - now you know that we can't, the next time someone asks you if you have had a quote from us for home insurance, you can tell them yes you have and it couldn't be beaten - and leave it at that.

It's really that easy.:T

I've known of customers who have saved hundreds each month, and thousands on their mortgages by switching to us - I honestly cannot say that that is a bad thing. Yes, it involved "selling", but that's how it works - you benefit, and so does the bank.

Barbie81

Please don't blame the bankstaff!!! they are given really high sales targets and get so much grief if they don't hit them!! its the higher up management that needs the complaint letters, the staff in the branch need a polite no thankyou not a barrage of abuse!!

Extant

Just politely remind them that abuse of bank staff is enough to close the account there and then.

It's incredibly satisfying.

Kavanne

BarclaysManager wrote: »

Just politely remind them that abuse of bank staff is enough to close the account there and then.

It's incredibly satisfying.

Apparently my manager has shut one person's account before, however she has been a manager for over 4 years and I hear it was a pretty bad incident.

Extant

Kavanne wrote: »

Apparently my manager has shut one person's account before, however she has been a manager for over 4 years and I hear it was a pretty bad incident.

I shut down three, and I remember them all:

1. Slapped a customer co-ordinator in the banking hall.
2. Asked three times not to shout at me.
3. Told a cashier who asked how much cash she was being given: "just count it, it's your f*cking job, lazy b*tch."

All three of these could have been quite easily handled if they weren't so angry at staff that had nothing to do with their problems. Oh well.

Scousebird_2

BarclaysManager wrote: »

I shut down three, and I remember them all:

1. Slapped a customer co-ordinator in the banking hall.
2. Asked three times not to shout at me.
3. Told a cashier who asked how much cash she was being given: "just count it, it's your f*cking job, lazy b*tch."

All three of these could have been quite easily handled if they weren't so angry at staff that had nothing to do with their problems. Oh well.

That's commendable-I have been in situations in jobs, but one where I have had no support from my Manager when I had an abusive customer and they just turned a blind eye and left me to struggle. So it's great you supported them-particularly over the physical incident. I would of called the police on that one too to be honest.

ShelfStacker_3

BarclaysManager wrote: »

Told a cashier who asked how much cash she was being given: "just count it, it's your f*cking job, lazy b*tch."

What a nice man.

I've had people get shirty with me before because they've not filled in their paying in slips properly, and I've asked them to write in a couple more figures (which the customer HAS to write in for audit/security reasons). Gets quite grating after a while.

Extant

Scousebird wrote: »

That's commendable-I have been in situations in jobs, but one where I have had no support from my Manager when I had an abusive customer and they just turned a blind eye and left me to struggle. So it's great you supported them-particularly over the physical incident. I would of called the police on that one too to be honest.

That's disgusting - I hope you told your manager off after the fact for that. I don't understand how any bank manager could NOT do something - working in a bank is pretty thankless in a number of ways, and you really have to enjoy your job to be able to stick it out for any serious length of time, I think.

Considering how hard it is to get good, new staff and how much it sucks to work without enough staff, I can't imagine how he/she could ever contemplate pissing off a member of staff just by not sticking up for them.

Ugh.

Extant

ShelfStacker wrote: »

What a nice man.

I've had people get shirty with me before because they've not filled in their paying in slips properly, and I've asked them to write in a couple more figures (which the customer HAS to write in for audit/security reasons). Gets quite grating after a while.

"Yes, you really do have to write your sort code in. Yes, we do have more than one..."

Have you had the person yet who gets annoyed that you don't have £20,000 or some other ridiculous amount of cash ready to give to them right then and there?

And, as a former cashier myself, the "free samples" joke is what drove me up the wall the most.