hard sell from the banks

julie88_2

• Each time we go into our local bank and to pay cash in we get the hard sell re the banks annual review of customers and to see one of their advisors. We say no thank you. Then a few days ago we got a letter saying our O/D facility has been reduced from £1000 to £250 not a problem to us as we have not used it for ages. Has anyone else been getting the hard sell hassle.

Do the banks slowly reduce this to zero if they are not making enough out of you in extras or decline your custom.



julie88

jonesMUFCforever

Don't blame the counter staff - thy have to do this to meet targets or its a coaching plan, disciplinary and the sack!

If you want this to change write a strongly worded letter to the bank's hierarchy not your branch.

chambta

All very true JonesMUFCF.

ShelfStacker_3

jonesMUFCforever wrote: »

Don't blame the counter staff - thy have to do this to meet targets or its a coaching plan, disciplinary and the sack

Thing is, not everywhere is like that. When I interviewed at Barclays, they were very clear I'd need to flog someone something in my first month or so to be seen as credible. HSBC in comparison don't appear to mind, and would rather things be sold properly and to people who could genuinely need them. I don't think they even keep tabs on it, to be honest.

So yeah, it could well be that they're asked to, but it's just as likely that it's under the cashier's own steam, for whatever reason. OP doesn't say what bank it is though, so I can't say for sure...

julie88_2

reply to shelf stacker it is Lloyds tsb

I have nothing wrong with the girl trying to flog us something at the counter some you win some you loose

But it felt creepy getting the letter through the post saying they are cutting the overdraft down it just felt to me like a veiled threat in other words you refuse a chat this is what we do

We are not worried but I could see say an older more vulnerable person would be


julie88

CDes

ShelfStacker wrote: »

Thing is, not everywhere is like that. When I interviewed at Barclays, they were very clear I'd need to flog someone something in my first month or so to be seen as credible. HSBC in comparison don't appear to mind, and would rather things be sold properly and to people who could genuinely need them. I don't think they even keep tabs on it, to be honest.

So yeah, it could well be that they're asked to, but it's just as likely that it's under the cashier's own steam, for whatever reason. OP doesn't say what bank it is though, so I can't say for sure...

Just want to say I did not have this experience working in a HSBC call centre. It wasn't an option to simply turn up and serve customers for your basic wage.

rb10

You can opt out of marketing if you want to.

Be sure to tell them specifically what types of marketing you do and do not want, e.g. over the counter, telephone, post.

jonesMUFCforever

julie88 wrote: »

reply to shelf stacker it is Lloyds tsb

I have nothing wrong with the girl trying to flog us something at the counter some you win some you loose

But it felt creepy getting the letter through the post saying they are cutting the overdraft down it just felt to me like a veiled threat in other words you refuse a chat this is what we do

We are not worried but I could see say an older more vulnerable person would be


julie88

There has been a central campaign whereby all overdraft limits have been reassessed since the credit crunch. In my circumstance I have a no.2 account which always had a £500 o/d facility but I always top the account up if it goes overdrawn so in effect never used the facility.
I had a slip with the letter telling the bank to keep the o/d at £500 if I wanted instead of the £250 they were offering.

Did you get something similar - if your credit history is clean you have nothing to worry about.

jonesMUFCforever

rb10 wrote: »

You can opt out of marketing if you want to.

Be sure to tell them specifically what types of marketing you do and do not want, e.g. over the counter, telephone, post.

Bit difficult to opt out of marketing at the counter especially if management have a blitz on a particular product. The staff are instructed to ask everybody - but if you make a scene I have a very good memory and will remember for next time LOL :rotfl:

Extant

The two are not going to be related. 99.999999% sure of that. The "account reviews" given in branch are realistically always sales sessions - see what the customer has in direct debits, could we make or save money, etc.

As for the "hard sell," the banks are fundamentally businesses and are going to try and promote their products - especially to the people they have in front of them. That's not going to go away, sorry. All you have to do is say no.

As I used to tell cashiers, it's not a personal thing when somebody says no. It's not that they're saying no to the person, they're saying no to the product or service - and that's as simple as it needs to be. Question, response, job done.

Inactive

BarclaysManager wrote: »

As for the "hard sell," the banks are fundamentally businesses and are going to try and promote their products - especially to the people they have in front of them. That's not going to go away, sorry. All you have to do is say no.

.

Well it is time that the banks woke up and smelled the coffee, do they not realise how bloody annoying it is to be greeted by this pathetic sales pitch on a customer visit?

If their products were competetive, customers would ask them, not the other way around.