hard sell from the banks

Extant

Inactive wrote: »

Well it is time that the banks woke up and smelled the coffee, do they not realise how bloody annoying it is to be greeted by this pathetic sales pitch on a customer visit?

If their products were competetive, customers would ask them, not the other way around.

Because every customer has an in-depth knowledge of every product the bank sells. :rolleyes:

Inactive

BarclaysManager wrote: »

Because every customer has an in-depth knowledge of every product the bank sells. :rolleyes:

Not even the bank staff have that amount of knowledge, as has been clearly demonstrated on here many times.:rolleyes:


Is it any wonder that the banks are held in such low esteem by so many customers when they continue with this annoying sales pitch?

oldagetraveller

All it seems to have taken, in my case, was a "polite" letter to the branch manager requesting this practice to stop. Since that letter I've not been asked once if I require a credit card, mortgage, loan etc. I wonder if there's some kind of tag comes up on their screen?
I agree, it is so annoying when at the counter the business to hand appears to be secondary to the sales pitch and the customer is only seen as a sales target.
The sarcastic comment by Barclays"Manager" demonstrates the contempt for customers and the arrogance our banks must have!

Inactive

oldagetraveller wrote: »

The sarcastic comment by Barclays"Manager" demonstrates the contempt for customers and the arrogance our banks must have!

Indeed it does, the fact that it was " thanked " by even more bank employees speaks volumes about how widespread this contempt and arrogance must be.

brightonman123

perhaps peope should start giving bank staff the hard sell back, when paying in cash/cheques etc, or calling up, according to their trade..

rb10

oldagetraveller wrote: »

All it seems to have taken, in my case, was a "polite" letter to the branch manager requesting this practice to stop. Since that letter I've not been asked once if I require a credit card, mortgage, loan etc. I wonder if there's some kind of tag comes up on their screen?

That is correct, I know that in Halifax (and most likely all banks), if you opt out of 'over the counter' marketing, then as soon as your card is swiped, the cashier will see that you wish to not be given any marketing. Once you have told the bank that you do not want this type of marketing, they are obliged to stop it, regardless of what promotions or otherwise they have on.

elona

A few months ago I decided to move the money we had in ING ready to pay for a house move to more than one place.

I went to a couple of banks to open an e account - no problem!

Went to our own bank to do the same thing, was shown to private room to set things up - suddenly the person said the "manager" wanted me to have a meeting with someone to discuss it!!!

Before I knew what the hell was happening I was outside with a card and appointment date and time in my hand!!!

Came home and told DH - nearly in tears of fury!!!!! I had done my research, know what I am doing and have a better grasp of financial info than most of the bank workers.

Phoned the number later that day to cancel the appointment and did what I wanted to do in the first place!!!! Used the internet banking system on my own and got the job done.

Next time I go to the bank if there is the slightest hint of this "bullying" I will very loudly, politely and clearly make my objections known.

I will also ask if they want to lose a customer of over 20 years - and I will not be bluffing!!:mad:

opinions4u

Inactive wrote: »

If their products were competetive, customers would ask them, not the other way around.

This is clearly not the case.

People buy products for a range of reasons. I would suggest that about 10% of customers are genuinely price sensitive. Otherwise we'd all have 8% Alliance & Leicester bank accounts wouldn't we?

Banks make their living out of customers not bothering to move their money out of poor paying savings accounts and bog standard current accounts.

They top up this living by 'flogging' credit cards, loans and insurances etc to those customers.

I fully defend the bank's right to sell stuff at the counter. If I've got a crap savings account at the Nationwide and the Abbey want to tell me about something that will double my interest, it's to mutual benefit that I know about that option.

I fully defend the customer's right to say "no" at point of sale and to also remove themselves from such marketing approaches when appropriate too.

I am certain that bank's could train their front line people to be a little bit smarter in the way they sell, but on some of the pathetic salaries they pay their key people, it's hardly surprising that some cashiers simply try the same line parrot fashion to everybody in the queue.

Inactive

opinions4u wrote: »

This is clearly not the case.

People buy products for a range of reasons. I would suggest that about 10% of customers are genuinely price sensitive. Otherwise we'd all have 8% Alliance & Leicester bank accounts wouldn't we?

Nope, because I would not go near Alliance & Leicester or Abbey with a barge pole.;)

You are welcome to them.

brightonman123

i think its abput time the marketing laws were changed to being opt IN, rather than opt out..

some sites even 'helpfully' tick marketing option boxes for you, which i think is totally out of order.

and just think of all the wasted trees / eco miles..