Abbey business accounts

oscarhugo

davybull wrote: »

Ha Ha Ha Ha Ha............

Just gone to move some money for tomorrow.

All the options are there, luverly juberly. :beer:

Goes to the confirmations screen, luverly juberly.:beer:

Press the confirm button AND

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"Sorry service is temporarily unavailable" :mad:

I DO NOT F@ckin believe it !!!!!!!!!!!!!!!!!!! :mad:

I do.... only too easily. I managed to get to speak to somebody on the 0800 number this a.m. But the lovely Jackie is having to send out new security stuff (7 days--> ). At least I WAS able to trfr some dosh fm BizRes to Current, which is SOMEthing, I spose.

Stonk

You're lucky!

I have got both the Current and Reserve accounts visible - I got through to someone competent this morning, unlike yesterday. But I can't move or transfer money using the website ("service unavailable").

I phoned, and was told I need a debit card. Eh? I didn't need one last week. And apparently it is required even for internal transfers.

To add insult to the injury, I did used to have a debit card, but Abbey wrote to me several months ago saying they were withdrawing it because it was not applicable to my type of account! I never used it, so I didn't bother pursuing it.

Apparently a letter telling me about the necessity of having a debit card is "in the post" imminently. Oh, that's great - thanks for the giving me plenty of notice about this fundamental and critical change to procedures ...

I now have to run my business on the £10 in the Current account until a new debit card arrives. This is absolutely, astonishingly, unbelievable. I can just about jump through some hoops to cope, and escape with about £100 of costs and a bit of reputational damage, but surely this will be crippling to some businesses.

Paulgonnabedebtfree

Stonk wrote: »

You're lucky!

I have got both the Current and Reserve accounts visible - I got through to someone competent this morning, unlike yesterday. But I can't move or transfer money using the website ("service unavailable").

I phoned, and was told I need a debit card. Eh? I didn't need one last week. And apparently it is required even for internal transfers.

To add insult to the injury, I did used to have a debit card, but Abbey wrote to me several months ago saying they were withdrawing it because it was not applicable to my type of account! I never used it, so I didn't bother pursuing it.

Apparently a letter telling me about the necessity of having a debit card is "in the post" imminently. Oh, that's great - thanks for the giving me plenty of notice about this fundamental and critical change to procedures ...

I now have to run my business on the £10 in the Current account until a new debit card arrives. This is absolutely, astonishingly, unbelievable. I can just about jump through some hoops to cope, and escape with about £100 of costs and a bit of reputational damage, but surely this will be crippling to some businesses.

Totally agree with you that they have seriously mismanaged this whole situation. Surely it wouldn't have taken much to set up an email to everyone a few days in advance informing when it was going to happen. As I said in an earlier post - it's free so I don't expect bells and whistles BUT I do expect it to work. It was only by luck that I had no need of critical transactions while the glitches were happening.

Energiser_Bunny

Lordzenx wrote: »

Well, I managed to get through on the magic 0800 number in 2 mins

I then got told that a few customers have had problems registering their accounts online and that Abbey would need to do it for me and send me my new logon details in the post. As I cannot register my account I am stuck between the devil and the deep blue sea so I have had to get them to register the account for me.

They are going to send me my new log on details which I have been advised will take 5 - 7 WORKING DAYS TO ARRIVE!!! So I now find myself without online access to my online bank account, potentially until the 18th December, thats if it doesn't get lost in the Xmas post.

Think happy thoughts, think happy thoughts.......

I have had exactly the same experience, waiting 7-10 days for new info in the post, was told the error occurred because I did not tick a box agreeing to the terms and conditions which were apparently 4 pages long! Why the system did not force you to read T+C's I don't know, now unable to check which invoices have or have not been paid, need to transfer money across accounts and can't - totally frustrating. I bank with Abbey both for business and have a personal account and mortgage with them, overall their customer service is dreadful! I will be moving all my accounts ASAP!!

ste-k_2

http://www.theregister.co.uk/2008/12/10/abbey_business/comments/

MakingEndsMeetToo

And now McAfee is warning that the site's certificate is not valid, i.e. not trusted. For a bank!? :huh:

davybull

MakingendsmeetToo

Go to the www.abbey.com page and try logging on from there. The business banking website is being closed and you must log in through the page above.

I tried again to move money this morning and was able to do so. The rumours that you can't transfer between accounts are total [EMAIL="!!!!"]!!!![/EMAIL] as I transfered £5500.00.
Everything seems to work now but I was expecting some improved features but it, more or less, seems to be the same old crap site with a slightly better look and loads of advert for other products. :rolleyes:
Was it worth the hassle? ABSOLUTELY NOT. :mad:

Hope you guys get sorted out soon especially those awaiting details in the post.

Jay974

Post Removed

Smallbusiness_3

Jay974 wrote: »

The vast majority of users are having problems because they are too stupid to read instructions (and these people run their own business?!?). Over the past 5 years, we have received thousands of complaints about the old e-banking platform and most of the suggestions provided by customers in these have been implemented in the new system.

The new system works on the card authority instead of the personal authority. This means that a number of customers had full access to their accounts online with the old system but because they didn't have a debit card, they wouldn't be able to transfer on the new online system. Each and every one of the customers affected was sent a letter advising them of the situation and advising them how to get a debit card. I know they were sent because I oversaw this project myself.

Because a BRES account is classed as a savings account in the new system, they cannot carry debit cards. Due to the very high volume of calls from customers, this was changed on Monday to allow customers to link a BRES and a BUSB to their debit card.

The latest online system is only a stop gap for around 4 months until an updated internet platform is completed. As someone said earlier, this will allow faster payments to be implemented. Please remember, you can't make an omelette...

It's not the fault of the "retards" on the phone that you're having problems, so please don't take it out on them. Given that the migration to a new system is one of the largest IT projects within the financial services sector in as long as I can remember, the problems that customers are facing (which are actually only affecting less than 1% of customers), it’s worth it in the long run.

I can only assume Jay974 is a troll as so much is clearly untrue or demonstrates the total utter incompetence of Abbey Business Banking and the breathtakingly niaive view of customers rampant in their business.Just on the off chance this is for real ...

I do not take kindly to comments from Abbey employees abusing their customers in this way and I am sorely tempted to point out this post to Abbey. As someone who has managed several businesses financially - every one of which was solvent -

Next, why does it follow that because someone was once sent a debit card, they still have it and do not use it. This is the case for one of my businesses and also a quick enquiry would confirm that users have had cards withdrawn without notice. Whilst I do not dipsute that letters may have gone out, there are people like me who should have got one and did not.

It is truly terrifying that there will be another upgrade in 4 months and we will have a repeat experience.

Next time I talk to a customer of mine, I will tell them it is OK for them not to get a service becasue according to the banking industry it is OK not disconnect people for a couple of weeks as the banking sector regard this as worthwhile in the long run ... somehow I think they would take their business elsewhere which is probably what I will do ... a six figure sum.

Finally, clearly jay974 does not work on the phones - these people are in the firing line for your total incompetence and it is not their fault.

wheelel

Smallbusiness wrote: »

I can only assume Jay974 is a troll as so much is clearly untrue or demonstrates the total utter incompetence of Abbey Business Banking and the breathtakingly niaive view of customers rampant in their business.Just on the off chance this is for real ...

I do not take kindly to comments from Abbey employees abusing their customers in this way and I am sorely tempted to point out this post to Abbey.

Please do! If this is for real it's an absolutely shocking post for a supposed Abbey employee to make. If it wasn't for his so-called 'stupid' customers, the jumped-up little twerp wouldn't even have a job. Honestly though, judging by my experience with the majority of Abbey staff, I wouldn't be at all surprised if this was real.

Isn't it so nice to know that our custom is so valued? It's OK guys, no matter how much money you've lost/customers you've upset/time you've wasted, Abbey thinks that it was worth it for them. Nice.