B&Q closed early

calleyw

Justicia wrote:

Not intended as a personal attack towards you at all but I am all for a small charge being made for carrier bags - if it results in less bags making their way from the store and potentially adding to the numbers already blowing across our streets as it is then it has to be an excellent plan.

I'm all for it and think that more stores should adopt this policy.

I agree that all shops should start charging for bags. Most people know they are going to go shopping they don't just go for a drive and the supermarket jumped out at them and made them going shopping. You must know that you are going so why not a little thought to pick up the crates to pack your shopping.

I am one of those sad people who carries a couple of a certain supermarkets bag for life in my handbag at all times. Does not work every time as some shops are just dying to pack it in a bag.

But back to the subject I have done a customer facing role and will never ever do it again. As people are so rude and abrupt. And think that there problem is a on a world scale.

How anyone works in customer services is beyond me and working on tills well that is another story. I always say please and thank you to the people who serve in the supermarket. As they are paid crap wages but does not mean they should be treated like it. And it is hard enough job without customers making it worse.


Yours


Calley

SAHARA

People like you are a pleasure to serve, just wish there were more of you ! :A

Turning_into_scrooge

calleyw wrote:

But back to the subject I have done a customer facing role and will never ever do it again. As people are so rude and abrupt. And think that there problem is a on a world scale.

How anyone works in customer services is beyond me and working on tills well that is another story. I always say please and thank you to the people who serve in the supermarket. As they are paid crap wages but does not mean they should be treated like it. And it is hard enough job without customers making it worse.


Yours


Calley

The problem is that most customers give vent to the person dealing with the issue for them without realising that the problem wasn't created by them personally, more likely to be the system. We all deserve respect and should give it to receive it. I personally have never vented at a customer services staff i have always approached them in a friendly chatty reasonable manner which has always been successful.

nickinoo

calleyw wrote:

How anyone works in customer services is beyond me and working on tills well that is another story. I always say please and thank you to the people who serve in the supermarket. As they are paid crap wages but does not mean they should be treated like it. And it is hard enough job without customers making it worse.


Yours


Calley

I agree 100% with you Calley-I'd like to see some shopworkers extend the same good manners to me.

SaraSeahorse

Quackers wrote:

Maybe but I'd rather not have them in my store.

Too many people think its ok to be rude to shop staff in order to get what they want.

Shop staff are in many instances treated atrociously by customers. I had a nice customer who apologised for taking such a long time on deciding on her purchase today. I told her it was a pleasure 'cos she was so nice and nice customers are few and far between

I agree that swearing at customers is not nice but I can understand how it happens. If you are being sworn at then why shouldn't you swear back? I'm not saying its right and I do not swear at customers but am just asking the question.

The second a customer swears at me or my staff they stop being served and if they do not leave the store as asked then the centre security is called and I have them removed. It is not acceptable and my staff do not get paid enough for the abuse they recieve.

agree 100%

do not want to hear that sort of language from customers nor staff

calleyw

nickinoo wrote:

I agree 100% with you Calley-I'd like to see some shopworkers extend the same good manners to me.

I tell you who I find the some the best shop staff and that is Sainsburys. They are always nice and chatty.

On Christmas eve at 8am we went in to Sainsburys to buy bread. The young lady who served us on the till was chatty and even wished a good christmas.

Went across the road to somerfield and the young lady well a different story. Not rude or any thing. But not exactly brimming over with the Christmas spirit.


Yours


Calley

IvanOpinion

Generally shop workers respond to you in the same way as you respond to them. If you have a problem with the attitude of a shop worker I would advise thast on some occasions (not all) people should look at their own behaviour to see if their own attitude needs to be revised. I have yet to see any argument between a customer and a shop assisstant start with the assistant saying 'I know my rights'

Ivan

Katrina-trying_to_save!?!

people seem to think that because they spend £100's in a shop they are superior to everyone..... i hate snobby customer's. i cannot stand customer who come into B&Q with their 98yr old mothers and want to buy a fridge-freezer..... ok sometimes you see a good offer that u weren't down to buy but most people know what they are coming down for and expect staff to lift and lay them...that pisses me right off.....go to homebase i dont care...

but i woudld NEVER stoop to a customers level to swear at them i just stand and smile and say "oh right ok" :j

carrie483

different strokes - different folks.

I hoped this thread would die a quick death. As it made my blood boil!

gregg1

SaraSeahorse wrote:

I never said I did anything! I have never worked in B&Q or similar retail business just have opinion regarding how I think I like to be treated by other people and how I think other people like to be treated in return.

I think it will be a sad time when it becomes acceptable to go around swearing at people. I think manners, polite language and respect are important and I don't think swearing is ever respectful.

Do you also think it is acceptable for children to swear? That is what they do if they hear it from adults.

There are some peopl who are foul mouthed and rude and not the sort of customers a store always wants but customers buy goods and this in turn pays wages.

well said - just cos loads of people swear does not make it right! In a lot of cases its just a lack of education and manners.