woolworths-on line ordered items received?

pigletpig

Hi just wondered if anyone has received any of their outstanding Woolies orders in the last week or so. I have an order due to come today 1/12. Amount billed to my card last week & now have no idea were to chase next. Web & phone offering no assistance. Amount less than £100 which doesn't help.Can anyone offer any ideas please?

AbbieCadabra

sorry, no advice from me - i'm in the same boat

mine was an online order 23.11.08 with an email 25.11.08 advising despatched & expect to receive by Fri 28th.

nothing arrived, & we currently have no website, no phone no. on order info, just email from the site...

i've read on various other forums about delivery vans being stopped as their bills haven't been paid, which means no incoming stock & no customer deliveries.

would be nice to know where we stand at the moment. i paid with credit card so am hopefull the money won't be lost, but i need to know if the item is coming or not as it's a christmas present.

david_B_7

I'm in the same boat too.

Goods ordered, money (just under £100) taken from account, delivery due today.

My wife has phoned the despatch company who have the item but they have been told not to deliver anything.

She then went to Woolworths who told her they would not refund the money back onto the card.

No further advice was given.

If anybody has any good ideas to what action should be taken it would be very helpful.

minnie1972

I am also waiting for a pracel that should have been delivered on the 25th.
I emailed them and I did get a reply with a number to phone this week, having phoned them this morning I didn't get alot of joy as they are saying they cannot access customer accounts. I told the girl my parcel had been dispatched but I believed that some of the couriers were not delivering for them anymore.She told me most couriers were still delivering and if the parcel is returned to Woolworths they will find another way to get it to me.
I have spoken to a friend this morning who is a courier and she said they had an email last week telling them not to deliver anymore Woolies parcels however this morning they have received another one telling them they can deliver them up until Christmas.
So I expect are parcels are going backwards and forwards!

minnie1972

david_B wrote: »

I'm in the same boat too.

Goods ordered, money (just under £100) taken from account, delivery due today.

My wife has phoned the despatch company who have the item but they have been told not to deliver anything.

She then went to Woolworths who told her they would not refund the money back onto the card.

No further advice was given.

If anybody has any good ideas to what action should be taken it would be very helpful.

How did you find out who the despatch company are?
Will they not let you go and collect it?

david_B_7

The delivery company phoned my wife to book the delivery in for today and left their number.

That's a good idea, I'll try and find out where they are located and see if a pick up is possible.

I'll let you all know.

icecubequeen

I am chasing a DVD I ordered and havent received. Phoned them again this morn after being told to wait till Monday to chase it and have been told that they can't refund or replace the item at the moment. So what do I do now?

deanos

Apparently couriers have been told to send Woolies parcels back, ive hear it mentioned on a few forums.

zenseeker

I expect that everyone will get refunds once the parcels are back in Woolworth's depots.

AbbieCadabra

thanks for the extra info guys.

looks like this might be sorted one way or another over the next few days then...

keep us posted if you get anything!

p.s. could someone post the tel. no. they called please. thanks

zenseeker

The website is down again I noticed, it was working again yesterday but seems to have been taken down again.