Help again!!!!

christie_m

Lets leave the "f" word out of this for the moment until we know that's the only option! No guarantee that there are backups available, and that itsbeef has the available software to get himself working for tomorrow morning!

As the guys have said disable Prevx for the timebeing it's an overhead you don't need.

There's enough of us online at the moment to talk itsbeef through the process to kill the trojan.

Itsbeef - can you confirm whether the process is system.exe. That's really important to help us get the manual clean up methods.

albertross_2

Darn,

You've left my typo in!

Any update beef, have you done a scan yet

itsbeef

theres no system.exe showing up on task manager at present

christie_m

Can you give us the top 5 processes and the CPU they're using at the moment?

Is the laptop running slowly at the moment?

Off the wall suggestion here - did you download and install the "unofficial" WMF patch over the last week or so? Just wonder if there is a conflict between that and the one that Microsoft released today.

itsbeef

WMF patch???

installed update pack2 from microsoft ??

albertross_2

Ok, maybe it was a typo, and was never there? System and system idle are ok.., not system.exe

We need to make sure you don't have anything nasty before trying to address the 98% problem.

I'm going to bite the bullet,,

Try installing avast

http://www.avast.com/eng/download-avast-home.html

do a scan, report the results

itsbeef

iexplore.exe 99
explorer.exe 01
windowsupdatem 00
taskmgr.exe 00
system 00

itsbeef

This was found after AVAST scan

Win32:Dumador-G

christie_m

Microsoft Technet reports a known problem with iexplore grabbing available CPU. Might be worth trying the following steps out (as lifted from Technet):-

CAUSE

This behavior can occur on some computers if the Use smooth scrolling option is enabled in Internet Options.

Note By default, the Use smooth scrolling option is enabled in Internet Explorer.

WORKAROUND
To work around this issue, disable the Use smooth scrolling option in Internet Explorer. To do this, follow these steps:

1. On the Tools menu in Internet Explorer, click Internet Options, and then click the Advanced tab.

2. Click to clear the Use smooth scrolling check box.

albertross_2

Did it clean it?