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halifax are useless

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135

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  • slim1982
    slim1982 Posts: 190 Forumite
    halifax are doing my head in its now fifteen week since i first sent my hardship letter but only recieved my i and e form three week s ago do they av eight week from the date they recieved my i and e form the driving me mad when i phone they just say they recieved my form and its bin sent to other department to get assessed is the owt else i can do to try and speed them up or am i just best waiting thanks x
    :mad: still waiting on halifax claim

    :mad: i hate csa
  • catmiaow
    catmiaow Posts: 5,954 Forumite
    1,000 Posts Combo Breaker
    slim1982 wrote: »
    halifax are doing my head in its now fifteen week since i first sent my hardship letter but only recieved my i and e form three week s ago do they av eight week from the date they recieved my i and e form the driving me mad when i phone they just say they recieved my form and its bin sent to other department to get assessed is the owt else i can do to try and speed them up or am i just best waiting thanks x

    Good luck, since I applied in August I heard nothing until yesterday when Halifax wrote to me to ask for proof of my debts, took their time. I posted by special delivery proof of debts and all the info, so they can't say they did not get it. I will ring them on tues to chase it up, they are a joke!:mad:
    No you're not a vegetarian if you eat any animal or fish, so do not insult genuine veggies by calling yourself one! :mad:

    Thanks to everyone who posts competitions. You are the stars of the board :T:j:T
  • slim1982
    slim1982 Posts: 190 Forumite
    i have today recieved a letter from halifax saying basically i carnt claim under hardship as my account is closed is this right and is there any thing i can do now why did nt they tell me this weeks ago instead of it costing me a fortune in sending letters and ringing every other day
    :mad: still waiting on halifax claim

    :mad: i hate csa
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    slim1982 wrote: »
    i have today recieved a letter from halifax saying basically i carnt claim under hardship as my account is closed is this right and is there any thing i can do now why did nt they tell me this weeks ago instead of it costing me a fortune in sending letters and ringing every other day
    My personal opinion is that they are correct and that you should concentrate on the account that is live and open. To clarify this, did you close this account of your own accord and it is 100% closed?
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • slim1982
    slim1982 Posts: 190 Forumite
    halifax closed it because i wa just getting charge after charge its defo closed is there nothing i can do then will i av to wait till the test case is over
    :mad: still waiting on halifax claim

    :mad: i hate csa
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    slim1982 wrote: »
    halifax closed it because i wa just getting charge after charge its defo closed is there nothing i can do then will i av to wait till the test case is over
    Halifax closing it is slightly different. Are they your main account? When did they close it? Was the account subject to a bank charges claim even prior to it being closed?
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • slim1982
    slim1982 Posts: 190 Forumite
    no they closed it in feb 07 i was on income support at the time and had no money i now bank with yorkshire bank i first put my claim in on aug 07 but then went down the hardship route in aug last year
    :mad: still waiting on halifax claim

    :mad: i hate csa
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    slim1982 wrote: »
    no they closed it in feb 07 i was on income support at the time and had no money i now bank with yorkshire bank i first put my claim in on aug 07 but then went down the hardship route in aug last year
    If the account is closed then I would say that my original advice would be right UNLESS you are repaying them for the account? Has all the fees been paid off?
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • slim1982
    slim1982 Posts: 190 Forumite
    ye they wa all cleared cos my income support money was going in at the time and they took it out that could i take it up wi the ombursman or just wait
    :mad: still waiting on halifax claim

    :mad: i hate csa
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    slim1982 wrote: »
    ye they wa all cleared cos my income support money was going in at the time and they took it out that could i take it up wi the ombursman or just wait
    Did the bank refund the charges back to the account? And are those charges refunded part or all of your claim?
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
This discussion has been closed.
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