Talk Talk Complaints

mutley74

maid2shine wrote: »

I dont know where to turn to.

I was with them for 4years. when i moved they refused for me to take my number so i went with BT who were able to take transfer it over(I have a small bussiness with this number)

So anyway i had recently signed up for 24months with talk talk. so they landed a bill for £299 on my doorstep for bretch of contract. I tried to disput this, because they couldnt take my number over when i was in the right area on the right line. I bourght this number to them they didnt supply me with it.

Talk talk did all they could to make me cancel with them so they could keep my number.but i didnt.
I sent a letter to the ceo office and they agreed as a good will gesture to knock £50 off the price and to confirm our conversation in writing and to not worry i could pay when i can in istallments.

So i waited and waited and NO NEWS they i had a FINAL DEMAND. So i called and made a payment of £100 on the 28thjan11 and wrote another letter explainning that i was waiting for confirmation from them befor i made payment!(which i NEVER got!)

I was told i'd get confirmation for the payment made and never received this. But i called to make another payment and the guy on the phone was rude and bullying. Telling me he was gonna send it to the debt collecters if i didnt pay it. I said i was calling to make a payment but i am not giving my personal car details on the phone so a rude man who i dont understand. When i have previously been told , I state " Dont worry"

Then i received a call in regards to my letter saying dont worry things have not been assed on the debt collector. then i had a letter dated the 4th march saying things havent been passed over but to make a payment.

3days later i receive a letter from credit sollutions debt collectors saying i owe the £164.
I have now been hassarred about 5 times a day by calls and messages from them.

I called talk talk and was told they were sorry it was an error on there behalf and my details were being retracted and it would ake 5days. well 10days later Credit solutions are still on my case so i called again in tears. AGAIN we are sorry this is our mistakes we will remove this error.

Still hasnt stoped, so i spoke to credit solutions and they sadi nothing was sent though from talk talk, so called AGAIN and spoke to yet another foren person who NOPE HE COULD NOT REMOVE MY DETAILS FROM CREDIT SOLUTIONS> so i am now confused as this was meant to have been done and confirmed it was done by another member. i have been lied to and i am being harrased.

and of corse tehre is no telephone number so i wrote AGAIN with copies of the letters recorded delivery. The guy refused my requeste to make payment as this is out of there hands and this i need to call credit sollutions.

I am so upset and confused. I am pregnant and i have never refused to pay the outstanding amount. (although its not even for a service i had its just a bretch of contract)

I instead made payment online yesterday. but I am still getting harrased by the debt company. Please can some advise me.

I cant stand speaking to yet another asian person who doesnt know what is going on and who is rude to me. I think i deserve compensation.

I have never refused paying, always kept communication. :mad::(


thanks and so sorry its long x

I would send an email to the CEO posted earlier. Since i done this i have had instant refund of the charge i disputed, plus constant communication to ensure my problems are fixed, even a direct email reply from the CEO statingthey are on my case!

TheBadgersDen

TalkTalk customer service is a joke, you never speak to the same person twice, they constantly ask you questions you've already answered. They do not read responses to questions.

They Bully and intimidate Senior citizen. (go to forum on Thebadgerden.co.uk) for the full story.

I would never recommend anyone to used TalkTalk as a supplier.

maid2shine

mutley74 wrote: »

I would send an email to the CEO posted earlier. Since i done this i have had instant refund of the charge i disputed, plus constant communication to ensure my problems are fixed, even a direct email reply from the CEO statingthey are on my case!

thanks for your reply. I have sent them a number of letter but they dont seem to be sorting it out. the latest is that i had another letter from the debt collectors saying they are instructing a bailef round to my house. just to confirm that through fear alone i made a direct payment to talk talk last week. so there is no outstanding debt.

maid2shine

TheBadgersDen wrote: »

TalkTalk customer service is a joke, you never speak to the same person twice, they constantly ask you questions you've already answered. They do not read responses to questions.

They Bully and intimidate Senior citizen. (go to forum on Thebadgerden.co.uk) for the full story.

I would never recommend anyone to used TalkTalk as a supplier.

How do they get away with it? why isnt further action towards the taken. this is not just an error but it seem to be the way they run there business surly this is dishonest/disloyal/rude/frightening and many other things. I understand you cant please everyone all the time but this is getting out of hand.

mutley74

maid2shine wrote: »

thanks for your reply. I have sent them a number of letter but they dont seem to be sorting it out. the latest is that i had another letter from the debt collectors saying they are instructing a bailef round to my house. just to confirm that through fear alone i made a direct payment to talk talk last week. so there is no outstanding debt.

you must have been unlucky. Since i sent my email I have had a support which has been instructed direct from CEO office, and follow up calls!

great.user.name

RE: Error with Charges

Can somebody please help with our bill dispute?

Myself and my boyfriend moved into our first rented house in September last year. I was contacted in Sept last year by talk talk offering a reduced rate (approx £40.00) for the new line charge for our telephone line & offered a great deal on super-fast broadband & land line for £6.99 per month for broadband + line rental £12.04 + phone calls. I was told that because we are renting with Buckell & Ballard we would get this exclusive offer. So we accepted and signed up.

Whilst the initial start up was fantastic we were really shocked to find our first bill was £102.98, this was extremely high since we were initially told we would get a reduced rate for installation/ connection. So after a lengthy phone call we were promised that the extra £40.00 charged to us for installation/connection would be credited in the following months bill.

The next bill arrived, and there was no credit. and in addition we have also been charged for 'extras' which we did not ask for such as super boost £2 per month. Another lengthy conversation was had, and this time we were promised FREE line rental for the next x3 months as compensation for our disappointment with the poor service we had received so far.

Or next bill arrived and NO credit and no free line rental was applied.
Further to this we looked back over all our bills only to find we were being charged an EXTRA £15.00 per month for Broadband when we initially signed up for the £6.99 per month deal. On querying this with another phone call and talking to 5 separate people and explaining the whole situation 5 times, I was eventually told that we were being charged an extra £15 because there was and I quote 'not enough room for us in our local internet exchange' to provide us with the cheaper rate.

Finally after all this a bill arrived today for £54.67. Our advanced month charges are now up to £36.60 - steady increase each month. And our extra rate for Broadband has gone up by 32p.


The most important point here is that as a company you had offered us an unbelievable deal which was not technically available to us due to our location - and then with out any warning at all began charging us DOUBLE the price we had signed up to.


I think it was at this point that I had spoken to a higher level customer service rep who then suggested that we were to email her every month in order to get the monthly £15 overcharge removed from our bill. In fairness I probably would be happy to do this if this was the only problem we have encountered. However, if you were a paying customer in our situation would you be willing to do this every month? To us it seems utterly ridiculous - after all it is not our mistake. Considering the problems we have encountered & lies we were told to get us to sign up we feel that talk talk have really taken advantage of us as new customers.


We have happily paid all the bills to date - but even though we have asked for an explanation with our bills on a number of occasions absolutely nothing has been done to help us - hence my last resort posting on here !

We will really appreciate any help on this matter! I am hoping that talk talk will be able to look into this and resolve what has given us months of grief.


As it stands Talk Talk should be crediting us an approximate total of £86.00 which has been wrongly charged to us. But quite frankly - we don't even want to be Talk Talk customers anymore after all this hassle and stress, we feel thoroughly let down!

To my knowledge our monthly bill should be:

Essentials Package: £6.99
Line Rental: £12.04
Total: £19.03 + Landline Usage

PLEASE HELP US TALK TALK ! thanks so much :-)

babyj3

Has anyone else noticed that TalkTalk are taking their payments early
I started off paying on the 23rd of the month a few years ago then it change to 18th-21st now it is the 11th-13th
Is it just me or are they doing this to other people?
They haven't broken the direct debit agreement as they do give me enough notice of the change of date i.e. 10 days but I just feel that it is out of order to take money earlier and earlier than the original agreement stated

funkyT1972

I recently cancelled my Talk Talk account after receiving appalling customer service, both on the telephone and via email, in relation to both our phone and broadband.

No disrespect, but I didn't realise just how many people there were in India called Brad and Angelina!!

I digress…

I have been with them since October 2006, but upon checking my final account online today, I have been charged £135 for cancelling my account.:eek: They truly are unreal.

I have tried to call them but, surprise surprise, they've gone home to bed. Awe...hope they get a good night's sleep.

In response to the previous post babyj3, re changes to d/d dates, I confirm that they have done the same to me. That was the final nail in their coffin, when I received bank charges for a failed payment. I emailed my complaint, as I could never get them on the phone, and they kept sending me the same email back asking for my security information, when it was already there on the same email in my response further down the page.

Finally, because getting this off my chest is quite cathartic, it took 8 emails and several days to confirm that I did not need a MAC code to move my broadband. To be honest, I didn’t trust them at this point so I IM’d my new supplier to confirm.

:mad: Frustrated? I think so.

If I don’t get any joy tomorrow, I will be contacting their CEO and Ofcom.

concerned_person_3

i recently tried the other day to change the package for my talk talk account to get it so i had the home telephone on incoming calls only and still have the internet running at the same time.

when i spoke to customer services for talk talk they told me i could do this, i told them that i would ring back and was told there would be a note on their system when i did to save me repeating myself
but when i rang back i spoke to someone else who insisted that the note did not exist and that if they changed my phone landline to incoming only then i would loose internet aswell so i asked to speak to someone else who told me it could not be done.
so i rang the talk talk sales department and asked for the same package as what i was trying to change to and after checking with her manager told me it was possible to have incoming only landline and still have broadband internet.
i rang the customer services up again and spoke to probably the fifth different person that day and told them that i had rang sales and they had said it was possible to have the package i wanted but they insisted that sales were wrong.

if there is anyone who has been through this or knows what i can do can they let me know so i can sort it
thanks
A corncerned person

funkyT1972

The hours I spent reading quite a lot of the posts on this thread, picking out the different contact details for TalkTalk, have paid off.

I received an emailed apology from Dido Harding, advising that she would be passing on my letter for investigation. I then received emails from Sue Ali in the Executives Office, confirming that she would be my contact.

She has called me back this morning to confirm that they cannot find a record of the alleged call renewing my contract; therefore they are removing the cancellation charge from my account and refunding my £9.88 overpayment.

Result! :j

PS. I also received an email from their Customer Services Department advising me that they couldn't open my attached letter...