Talk Talk Complaints

PhylPho

tegs157 wrote: »

Hi Emma,

Perhaps you will look at my (closed) account with Talk Talk. I joined up 08 November last year and closed it on 24 November due to the extremely poor Broadband and even worse Customer Services. I am now recieving letters from a certain Simon Rawlings telling me I will be disconnected if I do not pay £42.57!!!!!!

Sorry tegs157, but who is this Emma? The TalkTalk representative on here in recent times was called Andrew.

Unfortunately though, and despite working for one of the biggest Internet Service Providers around, Andrew seems to have been unable to get to grips with the Internet, and so cannot figure out how to subscribe to a thread on an Internet forum. Even when it's headed TalkTalk Complaints.

Absent any TalkTalk contribution here since November last year, you may be better advised to start your own thread.

That way, a TalkTalk representative might just spot it, seeing as how someone called Stephen has contributed to the Home Phones board until as recently as last week.

Of course, the number of individual TalkTalk complaint threads on MSE will rise considerably if everyone does this, but perhaps that's just what any intelligent company seeking to safeguard its public reputation will want.

treasuretiger

Arcoiris wrote: »

At the begining of Feb 2009 I cancelled my contract with TalkTalk. I had already paid the charge for the entire month and they owed me a refund. They offered to pay it with a cheque that was supposed to take 28 days. Well, it's now 45 days and counting. I'm still waiting. When I complained they told me: "sorry you did'n get the cheque, we will re-issue it, and you should have it in 28 days" Deja vue all over again. I don't know when I will see my money.

did they not offer to put it into your bank account? they were gonna send me compensation for broadband order getting stuck and they were gonna put it in my bank ? hope u get your refund some time! shall be a big sigh of relief all round i'd guess

TalkTalk

PhylPho wrote: »

Sorry tegs157, but who is this Emma? The TalkTalk representative on here in recent times was called Andrew.

Unfortunately though, and despite working for one of the biggest Internet Service Providers around, Andrew seems to have been unable to get to grips with the Internet, and so cannot figure out how to subscribe to a thread on an Internet forum. Even when it's headed TalkTalk Complaints.

Absent any TalkTalk contribution here since November last year, you may be better advised to start your own thread.

That way, a TalkTalk representative might just spot it, seeing as how someone called Stephen has contributed to the Home Phones board until as recently as last week.

Of course, the number of individual TalkTalk complaint threads on MSE will rise considerably if everyone does this, but perhaps that's just what any intelligent company seeking to safeguard its public reputation will want.

Hi,

I am happy to help anyone I can... However it is difficult to help individuals in a thread like this which has a number of conversations and people.

If you post a new thread for your issue, i will happily take a look and help, you can also post on our facebook wall facebook.com/talktalk or join the members forum.

Regards
Stephen

deefadad

If you post a new thread for your issue, i will happily take a look and help, you can also post on our facebook wall facebook.com/talktalk or join the members forum.

Regards
Stephen[/QUOTE]

i have found it impossible to register on the members forums my account number and line number dont exsist....I have had very little use of my phone since joining in oct 2010..cant ring customer services when i have no use of my landline i have a line fault and have tried all methods described on taltalk site. brand new phones no extention leads socket is fitted corectly etc.I need to go back to sky cant stand this rubbish non service i pay for each month:mad::mad::mad::mad::mad:

PhylPho

Uniquely, Jessica Gorst-Williams decided she needed to devote her entire column in last Saturday's Daily Telegraph to just one subject.

The "Jessica Investigates" page usually addresses different issues of finance-related consumer protection: lousy banks, devious insurers, crooked brokers etc.

This time though, the considerable volume of complaints she has received and had to investigate on behalf of Daily Telegraph readers was not about any of those.

Also unusually -- and as she noted -- the company at the heart of all the complaints seemed very reluctant to make goodwill payments for the distress and inconvenience it had caused, regardless of Jessica's intervention.

This contrasts markedly with her experience of other institutions and companies which have generally been ready to make a goodwill gesture once the error of their ways has been exposed in the national Press.

Clearly, the arrogance of the company featured in Saturday's Daily Telegraph is epic.

Peacekeeper_2

The email address is customerservices-tt@kana-cpw.co.uk this is not easily available and took me a lot of digging. They are a dispicable company.

ManicMum

PhylPho wrote: »

Uniquely, Jessica Gorst-Williams decided she needed to devote her entire column in last Saturday's Daily Telegraph to just one subject.

The "Jessica Investigates" page usually addresses different issues of finance-related consumer protection: lousy banks, devious insurers, crooked brokers etc.

This time though, the considerable volume of complaints she has received and had to investigate on behalf of Daily Telegraph readers was not about any of those.

Also unusually -- and as she noted -- the company at the heart of all the complaints seemed very reluctant to make goodwill payments for the distress and inconvenience it had caused, regardless of Jessica's intervention.

This contrasts markedly with her experience of other institutions and companies which have generally been ready to make a goodwill gesture once the error of their ways has been exposed in the national Press.

Clearly, the arrogance of the company featured in Saturday's Daily Telegraph is epic.

is there a link to that article? I have looked on DT website but can not see it. cheers

tigger47

Hi there.
Sorry to come in on here like this, but I am new to this site and have not posted in a forum before. I have a complaint about Talk Talk and would just like to know how I start a new thread, and where I have to start it. I need to make sure that it is seen by the right people. Any help and assistance would be most welcome.
Many thanks.
Tigger47

petecarter

Hi Everyone,

After 3 months of no/failing service from talk talk I have switched to another provider. But, due to there being a few months of my talk talk contract remaining, they are trying to charge me for the remaining months. How do I avoid this payment? They broke the contact by failing to fix my internet connection so surely I have grounds for instant termindation of the contract without further payment.

Correspondence from the talktalk rep would be appreciated to solve this quickly.

Many thanks

tigger47

My problem is very similar.
I was making almost constant weekly calls to Talk Talk, trying to get them to get call waiting, 1571 and 1471 working on my account, (as I was paying for them in my call package) and they could NEVER seem to get them activated at all. Every time I called they checked my account and confirmed that these were NOT activated. They would then assure me that these WOULD be active within 72 hours of the call. This never happened! Every time I called it would be the same complete waste of time, and most of the time the call was spent with them repeating themselves over and over due to the fact I could just not understand what they were saying, or in other cases they could not understand me. This obviously made every call very frustrating.
Eventually in September 2010, I had had enough. As I had been a customer for approx 4 years, and was paying for services I was not receiving, I decided to change back to BT, as they were offering a very good deal. I contacted BT and they asked for my details and said they could change everything for me and give me a date when I would be connected.
I received a bill from TT and paid it in full on Sept 27th 2010. I was informed by BT that they had sorted everything, and I would be connected on October 8th 2010. Which I was.
Everything was fine. until in January 2011 I started receiving calls from a debt collection agency who informed me that I owed £81. After a lot of messing about, I found out that the debt had been passed to them from TT. I explained what had happened, and they agreed that until it was sorted out with TT, they would cancel the debt and send it back to TT. I then contacted TT to find out why this debt collection agency had contacted me, and they said it was because I had not paid my final bill, and that I had been charged for terminating my contract before the 18 months had expired.
I explained that I had not received anything after the bill I paid in September and also asked when this contract had been renewed, as I had never been sent a contract of any sort, or any other notification whatsoever. They said that I had agreed the new contract in a telephone conversation with one of their operators.
I asked them to supply evidence of this contract, copies of the final bill that I never received along with any reminders that they had apparently also sent me. I have not received any of this, and no other contact whatsoever from TT since that conversation.
In the last few days though, I have began receiving calls from the debt collectors again.
I just want to know what I have to do to get this sorted out.
Many thanks.