Talk Talk Complaints

hiccup

TalkTalk_Company_Representative wrote: »

Hi Vicky D,

Sorry to hear you have had a hard time with the customer services team. I'll be able to take a look into what has gone on with your account if you could send me a couple of details. I've PM'd you with an e-mail address.

Cheers
EmmaL x

Talk Talk are perverts cut your losses and go bt orany other except Talk Talk.
They are the spawn of the old con merchants that were investigated by ester rantzen.
I cannot believe that Martin Lewis just sits on his backside and lets them crawl all over talk talk victims. He should hang his head in shame.

hiccup

TalkTalk_Company_Representative wrote: »

Hi Arcoiris,

I've sent you a private message - if there is an ammount owed to you I'll be able to look into it for you.

Cheers
EmmaL x

That will be the day haha
:A

hiccup

Sibur wrote: »

I left Talk Talk in February after a year of ok service and moved to another provider. When I cancelled it took 3 or 4 days and about a dozen phone calls to get sorted but finally got a disconnection date and a confirmation email.

Money stopped being taken from my DD and I heard nothing from Talk Talk so thought all had gone through ok. Then on Saturday 6th of July I received a letter from a debt collection agency demanding £103.55.

It turns out that they hadn't cancelled my account and continued to build up a debt against me without actually taking the money. After an hour and a half on their terrible phone system with their even worse staff I was told "It's only £100, just pay it." and then they put the phone down on me.

I do not owe them money but because they haven't cancelled my account I have little proof that I did cancel my account. I deleted the email after a few months and received no correspondence. They, of course, have a recording of the phone conversation and the records of my calling their cancellation department but with my experience, and others, of their truly woeful customer services I have no faith in them to clear this up of their own volition.

How do I go about having this "debt" cancelled without damaging my credit rating when no-one in the company wants to help and only a very few seem to be able to speak English to the level that they can even understand the problem?

Whoever is responsible for running their customer services, and I bet they aren't paid badly, should hang their head in shame. This is easily the worst experience I have had with a company that I can remember. If anyone is considering being a Talk Talk customer - just don't do it.

Search "get out of debt free" The answers are there..

EKY

Another example of TalkTalks callous and money grabbing attitude to its customers. My mother recently became ill, admitted to hospital for a few weeks and eventually placed in a permanent nursing home unable to look after herself. Acting on her behalf armed with account number and password I rang them and explained she had no further need for the services and had not used them for some time and she wished to terminate the existing arrangement. They refused, saying they would only deal with my mother. I explained she was 91 years old, had a heart attack and stroke, was extremely ill with an additional chest infection and totally unable to contact them as she had no phone facilities at the nursing home even if she was well enough to use them. They insisted I took out Power of Attorney, a lengthy procedure but refused to stop taking money from my mothers account whilst I obtained it. I insisted on speaking to a manager which after considerable delay I did but to no avail. I wanted to complain and was told as I had spoken to a manager there was no further complaint facility open to me. TalkTalk are not interested in customer care only profit even if it means taking money from an old very ill woman who cant act on her own behalf, shame on them, I consider TalkTalk attitude to customers an absolute disgrace.
PS I have cancelled the direct debit so they are not profiting any further.

deirdrechristina

I think I put this item in the wrong place so have re-posted it here.

I took out a 12 month contract with Talk Talk last 26th July, they offered me line rental for the whole year of £114 by paying up front for they year which I paid, plus they offered free broadband for six months which would have been £6.50 each month. After the 'free' six months broadband, I would pay £6.50 a month until the 12 month contract was up. They now tell me the charge is going up to £7.50 a month when I have to start paying. I didn't think a contract could be changed like that but I didn't get a response about my query to them. I cannot understand their people at their call centre which doesn't help.

Another thing worth mentioning is that I asked Talk Talk specifically whether I needed to cancel with my old supplier, EE, even though my contract with them had run out. Talk Talk said no I didn't need to, they would do it all for me. One month into my contract with Talk Talk, EE still tried to take money via a direct debit from my Bank account as the EE account had not been closed. I assumed it would be like the utility companies when they handle your change over to another provider but with the telephones you have to actually tell your previous provider that you are going somewhere else otherwise they will keep billing you. Don't know how I stand with the increased broadband billing though.

deirdrechristina

Further to my post above, I am pleased to say that someone from Talk Talk telephoned me today and the outcome was they gave me a credit of £15 against my future bill to take into account their increase from £6.50 to £7.50 for the last six months of my contract with them with a little bit added on - this increase was not in my original contract with them. It was the principle of them changing the contract which annoyed me rather than the cost but nevertheless, a tick for TT.

clash33_2

My 92 year old mother has now been without a phone line for 10 days-lot's of calls to TalkTalk and lot's of promises it is going to be fixed as a priority. Nothing. Do they have any idea what a phone line means for someone of this age?? In tears with worry at 92, thanks TalkTalk.

Trog2405

Hi All
This is my first visit here & I'm asking for advice & information on how to escalate a complaint my sister and I are making to Talk Talk on behalf of my 92 yr old father.
Long story short, his phone line developed a fault this December which left him without a phone for 2 weeks. The only help we got from their foreign help desk was to take a screwdriver and check the phone plug socket! After multiple calls, being disconnected midway through trying to explain dads situation, we are at our wits end! Does anyone have any contact details we can email or write to? The situation has caused my father a great deal of distress and upset which has had a detrimental affect on his health and we desperately need help.
Many Thanks in advance.

paulineb_2

Left talk talk, gone to plus net. For a year I had dropping connection and no Wi-Fi talk talk blamed me. Was obviously my router but they refused to send me a new one

Not had a single plus net issue, call centre is in Leeds, staff are helpful and my WiFi works fine.

mattyprice4004

clash33 wrote: »

My 92 year old mother has now been without a phone line for 10 days-lot's of calls to TalkTalk and lot's of promises it is going to be fixed as a priority. Nothing. Do they have any idea what a phone line means for someone of this age?? In tears with worry at 92, thanks TalkTalk.

Buy her a £10 mobile phone if it's a problem - unfortunately sometimes fixing a phone line can take more than 10 days.
I think the record case I dealt with was 2 months (used to be the faults manager for a large ISP)